Return Policy of Steam and KSP 2 Early Release Players

[Kibble_Eater]

I bought KSP 2 on February 27 and was very disappointed with the state of the game after playing it for multiple hours. Just today felt that there wasn't much there and that I should return it because I wasn't really interested in and needed the money for some other things. I had played the game for a total of 10 hours at that point and still feel that in a early access game like KSP 2, it takes a while for you to fully experience what the game has to offer. It takes time to build, test, crash and test again spacecraft. After I had submitted the game for a refund, I later received a email saying that it had been denied because I had over 2 hours of playtime. I find this to be scummy by Steam because it is an early access game and therefore shouldn't apply to these rules, or at the very least should include a bigger cap to returning the product. I'm posting this because I wanted to let people know that if they are thinking of buying the game, or have already bought the game and don't seem satisfied, return it while you can. I know that this isn't a problem with the devs or Private Division and I know that it is technically my fault that I didn't know this before buying and trying it out, but am still disappointed.

[Little908]

Originally posted by Kibble_Eater:

I bought KSP 2 on February 27 and was very disappointed with the state of the game after playing it for multiple hours. Just today felt that there wasn't much there and that I should return it because I wasn't really interested in and needed the money for some other things. I had played the game for a total of 10 hours at that point and still feel that in a early access game like KSP 2, it takes a while for you to fully experience what the game has to offer. It takes time to build, test, crash and test again spacecraft. After I had submitted the game for a refund, I later received a email saying that it had been denied because I had over 2 hours of playtime. I find this to be scummy by Steam because it is an early access game and therefore shouldn't apply to these rules, or at the very least should include a bigger cap to returning the product. I'm posting this because I wanted to let people know that if they are thinking of buying the game, or have already bought the game and don't seem satisfied, return it while you can. I know that this isn't a problem with the devs or Private Division and I know that it is technically my fault that I didn't know this before buying and trying it out, but am still disappointed.

if you need money for other things 100% but you will get everything on the roadmap for the $50 you spent, eventually

[Kenuty]

You should probably also let people know that steam isn't a rental system, the more returns you do eventually what will happen is that it will stop your cheap rental plans, meaning return too much and they have the abilitiy to stop refunding you.

[PopinFRESH]

Originally posted by 『 Little 』⌈908⌋:

if you need money for other things 100% but you will MAY get everything on the roadmap for the $50 you spent, eventually

Fixed that for you.

[purple3375]

I changed video card with an rtx 3060 ti, now the lack of good video quality is appreciated even more, even the fog is pixelated.. this game really sucks, I repeat, much more well cared for ksp 1 with some mods, in all its versions.

[Meatloaf Cocktail]

Breaking News

Gamer discovers early access title doesn't meet expectation, exceeds refund limitation 5x, ends up with 5x disappointment.

More at 11, back to Frank in the studio for our 'I expected perfection' segment.

[Kibble_Eater]

Originally posted by Meatloaf Cocktail:

Breaking News

Gamer discovers early access title doesn't meet expectation, exceeds refund limitation 5x, ends up with 5x disappointment.

More at 11, back to Frank in the studio for our 'I expected perfection' segment.

honestly even though im still kinda mad, i cant disagree with you. it is still early access and has some problems and is still my fault

[Little908]

Originally posted by PopinFRESH:

Originally posted by 『 Little 』⌈908⌋:

if you need money for other things 100% but you will MAY get everything on the roadmap for the $50 you spent, eventually

Fixed that for you.

I didn’t even know you could do that

Originally posted by PopinFresh:

Fixed that for you. let me do it for youuu

[TrumpWinsAgain]

Honestly, you shouldn't be buying video games to begin with if you "need the money for other things". This is a double luxury - the luxury of time to play, and the luxury of blowing money on an intangible asset that depreciates 100% in 48 hours. There are cheaper rocket sim games (Juno, Simple Rockets), and honestly that $50 you dropped would do better in an index fund as part of a Roth IRA.

[juanxlink]

Wait a few weeks, it will be 10€ soon enough.

[viperwolf02]

We are lucky that Steam even grants refunds, 2 hours (and 2 weeks?) to figure out if you will have problems with a game is pretty good. All you have to do is request a refund and you get it. I wish it was longer than 2 hours, but Im really happy we have an opportunity in the first place. Its been this way for as long as refunds were given, as far as I know.

[LoSBoL]

Originally posted by Kibble_Eater:

I'm posting this because I wanted to let people know that if they are thinking of buying the game, or have already bought the game and don't seem satisfied, return it while you can.

You're in the wrong section, you should place this in the review section where there already is a big 'buyer beware' flag.

That flag can be seen by anybody who wants to hit the buy button.

[juanxlink]

Originally posted by viperwolf02:

We are lucky that Steam even grants refunds, 2 hours (and 2 weeks?) to figure out if you will have problems with a game is pretty good. All you have to do is request a refund and you get it. I wish it was longer than 2 hours, but Im really happy we have an opportunity in the first place. Its been this way for as long as refunds were given, as far as I know.

It is longer than 2 hours.
Under 2 hours played = refund no questions asked.
Over 2 hours = will be manually reviewed, will take longer, but in KSP2s case, its been refunded beyond the 2 hour window, as has been the case in majorly broken releases.
Sent them the refund request, I mean...you already have a "no" in your head, go see if it chenges?

[PopinFRESH]

Originally posted by 『 Little 』⌈908⌋:

Originally posted by PopinFRESH:

Fixed that for you.

I didn’t even know you could do that

Originally posted by PopinFresh:

Fixed that for you. let me do it for youuu

Now you know, and knowing is half the battle!

GI Jooooooooooooooeeee
:)
https://media0.giphy.com/media/lRRjGTRlFwmQYFmmpU/giphy.gif

[-DeeZ-]

I just applied for a refund, played 42 hours lol, must've landed on Mun 20x trying to rescue Bill but keeps floating through the ground, my pc specs meet requirements but now the game went from gamebreaking bugs with a non-functional save/load system to I can't get past a loading screen. I would honestly just trade for KSP1 with no DLC

[Old Man Gamer (OMG)]

I once had a game that I played for about 7 hours before refunding it. The developers lied about the game to me, when I asked questions about it before release. When I discovered this, I requested a refund. After the generic refusal, I requested further assistance. Upon talking to Steam support, I was refunded the game.

I have only refunded two games since I have owned steam, however, so this might be part of why they were willing to do so. The other, I had in a Steam conversation where the developer told me one thing and the game had something entirely different. That game was 40 USD, if I remember right.

If you do not abuse the system or overuse it in general, Steam is very helpful from my experience. I also research games before buying them, even ones that I have been anticipating. I was looking forward to this game for years, and am glad that I looked into discussions and reviews before buying it.

I am still hopeful that Kerbal Space Program 2 becomes something wonderful, but I do not trust Take2 to not pull the financial plug. If I see evidence that there is a commitment to see this through, and that the developers can deliver on their promises, I will gladly join Early Access. Currently though, I remain hopeful but not willing to bet on it with my money.