Known issues and fixes

[Harry]

Crashes and Graphical Issues

Hello everybody.

We're sorry to hear that the game is crashing for some people and we're looking into the logs (be sure to send those crash dumps!).

For now we can give one tip which has helped many of beta testers when they had trouble: update your graphics card drivers.

The easiest way to update your drivers is through steam itself. Hit "Steam" in the top-left menu and select "Check for Video Driver Updates".

If the game is still crashing, try manually updating your drivers. There is a guide on Steam on how to do this here: https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

This happens especially for people with Intel graphics drivers, here is a direct link to the intel driver website: https://downloadcenter.intel.com/Default.aspx?lang=eng

The driver being installed is not validated for this computer

If you get this error, try this guide: http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

Disabling anti aliasing

For some users anti-aliasing or full screen are causing issues. You can disable them by manually editing the usersettings.cfg file. To find that file, right click ibb&obb in steam -> properties -> local files (tab) -> browse local files.

Disable the Steam overlay

If the game still crashes, disabling the steam overlay has helped as well. You can disable the overlay by right clicking on ibb&obb in your Library and selecting properties. Uncheck the box next to "Enable the Steam Overlay while in-game".

Force your laptop to use your GeForce

Some computers (mainly laptops) have dual graphics cards such as an on-board Intel HD card and an NVidia GeForce graphics card. The game might be using the "wrong" graphics card, and forcing it to use the other one can fix issues.

1) open NVIDIA control panel
2) click "Manage 3D settings" in the left menu
3) select "Program Settings" tab in right screen
4) click "Add" button
5) select ibbobb.exe on your drive
6) select NVIDIA processor
7) click "Apply"

Weird fringe solutions that have worked for some users

If all else fails, here are some random solutions that people have reported as fixing problems for them. Maybe one of these can help you out?

Not Batman fixed a crash by unplugging his usb headset (http://steamcommunity.com/app/95400/discussions/0/540742667765774315/#c540742667806771267)

Raphael reports that uninstalling the drivers before updating them helps (http://steamcommunity.com/app/95400/discussions/0/540742667878346265/#c540743756909473502)

After Death. suggests installing the game on C:\ instead of D:\ (http://steamcommunity.com/app/95400/discussions/0/540742667765774315/#c38596747749639431)

germi tips the xbox controller emulator (x360Ce) for non xbox 360 compatible controllers (http://steamcommunity.com/app/95400/discussions/0/540743032531111817/#c540743032581497286)

Bad Koala helped a fellow user with a ATI Mobility Radeon HD 3400 by reinstalling ATI (http://steamcommunity.com/app/95400/discussions/0/540742667923719076/#c540743212168571123)

cazzmaniandevil had to downdate the drivers for his ATI Mobility Radeon HD 5000 (http://steamcommunity.com/app/95400/discussions/0/540743212374147355/#c540743757182138761)

Full screen and the task bar

There are currently issues with running the game in full screen. Sometimes the game width or height is larger than the screen, obscuring part of the gameplay. Other people have reported the task bar remaining on screen.

For now we advise to run the game in windowed mode if you experience these problems. You can also manually hide the task bar. We recognize that this is not a proper fix and are working on one.

Cheers,
Harald

[F_Wichie]

great! =)

[kn00tcn]

AMD: http://support.amd.com/en-us/download

[Raphael]

This doesn't work for me. Even though I use an Intel graphic driver.

[Ranxi]

I spent 9182 hours trying to update my driver which is already up to date according to Windows. Please help

[Raphael]

Ok, i can play now and i hope it will help you, too.

First I uninstalled the old driver in the device manager and restarted my computer. After I've done this i installed the latest driver of my graphic card and now it works.
Just installing the latest driver did not work for me - so if it's the same for you just try to uninstall the old driver first.

[Madcow]

Windows isn't always correct in thinking it has already installed the latest driver. Go the sites above, select your setup, download the latest driver and install it.

[pikopuyo]

I have the same problem... I have already updated my Intel HD Graphics driver, and also tried to uninstall and reinstall the drivers, as Raphael suggested, but still no success.
I am running Windows 7 64 bits on Intel Core i3 first generation processor with Intel HD Graphics (for which the latest driver is of 2013).
I'll be waiting for some other fix ;-;

[Harry]

For some users anti-aliasing or full screen are causing issues. You can disable them by manually editing the usersettings.cfg file. To find that file, right click ibb&obb in steam -> properties -> local files (tab) -> browse local files.

Try giving that a shot.

[Jenni]

I am still unable to get on the game and my laptop can run the higher graphic games versus this game. I have Nvidia 4000 HD ready graphics and the Mindump and crash still happens. My laptop is only 2 years old and I can't upgrade my card, so I either wasted MONEY on the game, or there's something wrong on the developers side. Please let me know what else there is to fix this as I would REALLY enjoy actually getting to play this game I paid for.

[StrugglePuff]

Friend is getting mindump crash as well. Config file didn't help and the drivers are updated.

[Richard]

@GruntJenni23 and @Korpsus. If you still experience those crashes, please mail me at [e-mail].

The minidump files that get created are very useful to us as they hold information about what causes the crash. You can find those in the root folder of the game which typically can be found here: C:\Program Files (x86)\Steam\steamapps\common\ibbandobb

Try to find the files with the extension .mdmp and send those to me in an email. That way we can look at your individual cases.

~
Richard

[Ulysses]

The game seems updated today. But we still don't know what's new. And after this update my anti-virus software detect the ibbobb.exe as a virus(Win32/Trojan.453). (That anti-virus doesn't always reliable.) Please tell us what's new in this update.

[Mormacil]

Anything?

[Harry]

See the patch update thread for info. It was just a small patch to fix the final boss I'm afraid.

Ulysses - are you using Avast? It's been known to give false positives for ibb & obb.

[Ulysses]

Originally posted by Harry:

Ulysses - are you using Avast? It's been known to give false positives for ibb & obb.

Yes. I'll continue playing the game again. Thank you!