Customer stuck at the counter bug

[Fillicit]

Sometimes one and sometimes even more customers get stuck at the counter. At first I thought this is because they get stuck when the salesman arrives but it quickly turned out that it was not the reason.

It happend at least 3 or 4 times in a row day by day by day and you can just handle it by closing the store, safe and make a break and resume. It's the only way to get rid of the costumer and close the store
And if you do so the timer for the dashboard wont run out and neither the vegetables outside.

I don't know if there is a correlation to the stores age I'm in the middle of year 4 because at the beginning I had non of that probs.
I just hope that this problem will be fixed soon because it's not fun anymore with the bug

[Aceria]

I was never able to replicate this on my end, but I went through the code last week and found a potential issue that could've caused this. So hopefully this is fixed for the next patch.

[Fillicit]

Thanks for your quick response :) I'm looking forward to the patch

[Haru]

I've had this happen too and noticed it comes up more of I'm in the middle of restocking shelves when they go up to the counter, if that helps any.

[Badshot Bob]

I haven't gotten that far yet but I'll keep going in my current game to see if I can replicate it.

Edit: Just to clarify, so far in 12 hours of game play I haven't seen this happen. A screenshot of your store layout may help because it may be a pathing issue.

Edit 2: funny story, I managed to get it to happen. I switched out an item as soon as a customer tried to grab it on accident. Broke his ai and he was stuck. Posted this in the discord tho

[Myst]

Just had this bug happen to me though thankfully a save reload fixes it!

[kavlord]

You can kind of slap the customer minimalising the game (alt + tab). After you do it a few times it should eventually unlock.

[Myst]

Originally posted by kavlord:

You can kind of slap the customer minimalising the game (alt + tab). After you do it a few times it should eventually unlock.

WHY NECRO a post from "Aug 17, 2020 @ 12:42am "??????????

[smf5576]

Originally posted by Myst:

Originally posted by kavlord:

You can kind of slap the customer minimalising the game (alt + tab). After you do it a few times it should eventually unlock.

WHY NECRO a post from "Aug 17, 2020 @ 12:42am "??????????

It's too hard to read the date first. /s

[Phantasmai]

Originally posted by kavlord:

You can kind of slap the customer minimalising the game (alt + tab). After you do it a few times it should eventually unlock.

This here. If you don't want to reset and lose a day's work then tab out and back in to the game a couple times, the customer will bounce to the side a bit at a time and eventually turn enough to walk out of the shop. Thanks for this!

And @ the sarcasm regarding commenting to an old post; I found this thread via the first page of my google search so apparently this is something people are still seeking and therefore justifies continuing the conversation.

[Coyote]

Not only customers. Workers also getting stuck everywhere. With the game so bugged is a must to save at the end of everyday.
Move the stuff where clients are getting stuff to avoid they pass over that place again.
I hope a fix will came, that sux.

[Aceria]

Most definitely working on it. Unfortunately the only real "fix" here is to completely replace the pathfinding with another system, the one that comes with the engine is simply too unreliable for what we need it to do. I've been working on this for just over a week and am hoping to deploy this to the unstable branch later this week for more testing.

My initial results seem promising, but it's a MAJOR overhaul of a system that's been in the game for years, so it's not something I just want to release without a lot of testing.

[Tino]

Quick update on the customer bug. We have a potential solution in testing right now. For more information: https://steamcommunity.com/app/949290/discussions/0/4030221396677819560/

[Phsymon]

2024 update, it's still happening.
My customers get stuck and bug out the closing time. Everytime I have to replay that day over again.
I'd suggest an override feature for this problem. Kick out the customer (if they carry anything give it back to inventory) and force the day to end?

[wml11]

I've literally never had this problem before (260 hours of gameplay) until just now. No idea what changed!

[Tino]

Thank you for keeping us informed about this issue. To address the issue of customers getting stuck we have set out to completely replace the pathfinding solution in the game which is available for testing.

On Steam, there are 2 branches to play on. The default branch (v9119) contains the old pathfinding solution which is based on nav meshes. The unstable branch (v9302) contains the new pathfinding replacement which is based on grids.

If you have an issue with customers getting stuck, it would be helpful to know which version you are on. If you are on v9119, then you could try playing on the unstable branch (v9302). Be sure to make a backup of your .shop file before you do this. Shop files are in the Saves folder in the install directory.

Once we are confident that this new pathfinding replacement is an improvement (customers not getting stuck anymore), we will push this change to the default branch on Steam for everyone to enjoy. :)