FIX YOUR PS5 GAME OMG

[TheSpearOfThor]

Rokaplay has zero credibility with me as they continue to leave the ps5 version of this game broken with the touchpad not working, even though they eventually patched the ps4 version for the exact same thing. I don't have any illusions they'll actually do anything though.

[roka_flonja]

Hi TheSpearOfThor,

I'm very sorry you feel that way, but in fact we've been struggling for months to get the updates to go through. From our side, these have already been passed on to all platforms. The porting, however, is done by an external agency and we can't do more than ask again and again and rely on the fact that they will soon be done with the porting and testing.

Cheers,
Flo

[TheSpearOfThor]

Thank you very much for your reply, I'm glad to hear that. Sony was no help at all and denied me a refund unless I went through a bunch of pointless hoops including factory resetting my ps5 despite showing them that this is a known problem. Crossing my fingers they get to it then! Cheers

[Dan_PCES_BR]

to this day the game is broken on PS5. Touchpad for stew rewards does not work. for the time that has passed, the company should be more agile in solving problems. disrespect to the customer.

[TheSpearOfThor]

If it's an external agency that's responsible for doing it now, they're obviously not doing their job, so the mechanism, whatever that may be, to get them to do it should be looked at. Personally I think Sony should give them a shake because as it is now, Sony is knowingly promoting and distributing a broken product and pretending it's not. I've informed them myself and pointed them to others and internet mentions of the issue, as well as the very obvious 0 platinums across the board speaks for itself. But Sony doesn't seem to care at all. I mean it wouldn't be ok if they went around selling proven defective toasters, why should it be different for video games. I'm considering filing a complaint with my national consumer agency, because this is just one out of several cases where they just blow customers off. I was a Sony boy for years, but no more. They have to show they value they customers by at least providing working products and letting customers see their libraries in a decent way (which you absolutely can not with ps3 right now).

[moonlegume]

Just ran into the same problem after purchasing this game on PS5. Any update at all on this?

[roka_flonja]

Originally posted by moonlegume:

Just ran into the same problem after purchasing this game on PS5. Any update at all on this?

I´m very sorry no, we are stuck at being ghosted from the porting agency :(

Cheers,
Flo

[achduschreck]

Originally posted by TheSpearOfThor:

Thank you very much for your reply, I'm glad to hear that. Sony was no help at all and denied me a refund unless I went through a bunch of pointless hoops including factory resetting my ps5 despite showing them that this is a known problem. Crossing my fingers they get to it then! Cheers

I've been sending a bug report to the publisher at first, no reaction at all.

Now i'm discussing since 2 weeks with the PlayStation support. They are sorry to hear i got problems with the game but they dont know anything about this issue. I told them more than once its a known problem with the game and pointed them also to this thread. I wanted to refuse that PS5 reset as well but decided today to do as i'm pleased and wrote them again afterwards, i'm curious about the next answer tomorrow.

Edit: The support informed me the next day, that they will forward the issue to the responsible department. Today i got another email and the info that i will get a refund for the game.

Cheers

[Dan_PCES_BR]

I already memorized the name of the developer so I would never buy any game again. Has no respect for customers and players. I will still put on all social networks about the games so as not to buy them.

[TheSpearOfThor]

Originally posted by achduschreck:

Originally posted by TheSpearOfThor:

Thank you very much for your reply, I'm glad to hear that. Sony was no help at all and denied me a refund unless I went through a bunch of pointless hoops including factory resetting my ps5 despite showing them that this is a known problem. Crossing my fingers they get to it then! Cheers

I've been sending a bug report to the publisher at first, no reaction at all.

Now i'm discussing since 2 weeks with the PlayStation support. They are sorry to hear i got problems with the game but they dont know anything about this issue. I told them more than once its a known problem with the game and pointed them also to this thread. I wanted to refuse that PS5 reset as well but decided today to do as i'm pleased and wrote them again afterwards, i'm curious about the next answer tomorrow.

Edit: The support informed me the next day, that they will forward the issue to the responsible department. Today i got another email and the info that i will get a refund for the game.

Cheers

I'm glad that you got your refund, but it's sooo ridicolous that they make us reset the system and jump through hoops like that. I proved to them that the issue didn't have anything to do with that, yet they insisted, even though several people have done it to no avail, and if they bother to keep records they are well aware. Most likey Sony has outsourced their customer support and rigid corporate guidelines say they absolutely have to insist, so the person answering couldn't use their common sense if they wanted to. I refused to do it myself and thus didn't get a refund, but I did buy it on sale for 6 euros or something like that so I considered it not worth my time, but I feel bad for everyone who has to. It's not right. And thus, Sony can eat go eat moldy bread, I don's see a bright future for that company if they don't change their ways.

[Sunshiine]

Just found this game now in 2024 - yes I'm well behind - and I'm having the same issue. Touch pad still does not work. Sad to see it's been ongoing for a number of years. They should really remove the game from the platform if they're not going ro repair it. Charging for a broken game that's never being repaired is quite bad!