Bug reports and support version 5.1.3

[Celianna]

Tailor Tales does not support Steam Cloud and therefor save files will NOT remain when reinstalling the game.

FAQ here.[tailortales.wordpress.com]

Have you run into a bug or error? Please mention it here for help. Reinstalling should be a last effort.

PLEASE VERIFY THE INTEGRITY OF YOUR GAME FILES FIRST! Steam tends to corrupt game files sometimes during an update, and your issue might be due to that. Right click Tailor Tales in your library and select properties. Go to installed files, and click verify integrity of game files and then run the game again to see if the error is gone.

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Errors are stored in an error file that would be great information to have, so please locate the error file in:
Tailor Tales > www > Last Error.txt
Copy its contents in your post.
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-- What to do when you run into an error that says a file is missing?
In the event you run into such an error, such as a missing file, please validate your files before doing anything else. Sometimes the update doesn't complete 100% and Steam misses a file. You can fix this by finding Tailor Tales in your Steam library, right clicking it and selecting properties. Then go to the local files tab, and select "Verify integrity of game files" to let Steam fix any missing files. Try loading your save file again and see if this has fixed the error.

-- My patterns on clothing don't show up, or they're covering the screen.
Please follow the instructions here to fix this error.[tailortales.wordpress.com]

Any other errors or bugs? Don't hesitate to visit the Discord[discord.gg] for immediate help with the game.

[Second Heartbeat]

So I downloaded it, but is there a way to still somehow have it on Steam for achievements?

[Celianna]

Second Heartbeat a écrit :

So I downloaded it, but is there a way to still somehow have it on Steam for achievements?

No, you cannot, since Itch is a separate game store. However the question is; does it work now?

Another alternative method is to go back to your Tailor Tales folder on Steam, and browse to this location: Tailor Tales > www > img > pictures. Find the file "avatar.png" and rename it to something like "testavatar.png". Restart the game. The game will attempt to create a new avatar.png file, allowing you to play the game. However, anytime you make changes to your avatar, it will throw up that error again. But first, I'd like to know if this method works.

Edit: had to look up how to change permissions on Windows, but here's a step-by-step to give yourself access to the Steam folder that Tailor Tales is installed, so the game can read and write files.

1. Find the Tailor Tales folder (right click in Steam library, select properties, go to the local files tab, then click browse).
2. Right click the Tailor Tales folder, select properties.
3. Go to the Security tab.
4. In the "Group or users" area, find your own username that is currently using the computer, it's usually the bottom one.
5. Select this user and click "edit".
6. Select the same user again.
7. In the bottom box, tick on "full control".
8. Click apply.
9. Run Tailor Tales on Steam again to see if you get the same error or not.

[Second Heartbeat]

I followed your step by step guide, and it still won't work. I'm encountering the same issue

[Second Heartbeat]

Okay, so renaming the file seemed to have worked. Will I have to rename it each time I change my avatar?

[Celianna]

Second Heartbeat a écrit :

I followed your step by step guide, and it still won't work. I'm encountering the same issue

But playing the Itch version worked? I need confirmation on this, because that does mean the issue lies with folder and user permission.

Edit: I think you should give full control for ALL users of that folder and try again.

If that still doesn't work, I invite you to the Tailor Tales Discord[discord.gg] so I can personally send you a file to test a new way of saving the avatar that can bypass the permissions. So please join the Discord and say hi in the #tech-support channel!

[Second Heartbeat]

The itch version works,

[Celianna]

Second Heartbeat a écrit :

The itch version works,

I recommend joining the Discord for further assistance, I can give you a file you can test out that should let you play the game despite not having administer rights to your Steam folder.

[Second Heartbeat]

The newest patch has fixed the issue

[Celianna]

Second Heartbeat a écrit :

The newest patch has fixed the issue

Glad to hear your permissions are finally working, because I changed nothing to do the game to fix this issue you were having.

[AuroraEndante]

I'm having issues with ending James' story. The game is looking for what looks like his Plus route files or an ad to buy them, but I only bought Dmitri's plus route and that was on my last computer. This is a new playthrough with a fresh install on a brand new PC and I don't know why it would be hanging up the ending splash looking for www\img\pictures\Plus\CG\James ...

[Celianna]

AuroraEndante a écrit :

I'm having issues with ending James' story. The game is looking for what looks like his Plus route files or an ad to buy them, but I only bought Dmitri's plus route and that was on my last computer. This is a new playthrough with a fresh install on a brand new PC and I don't know why it would be hanging up the ending splash looking for www\img\pictures\Plus\CG\James ...

Hey there! Can you tell me if the error you're encountering is a loading error? A screenshot of the error would be preferable, and please let me know when this error occurs.

[AuroraEndante]

Celianna a écrit :

Hey there! Can you tell me if the error you're encountering is a loading error? A screenshot of the error would be preferable, and please let me know when this error occurs.

Hi Celianna - I've uploaded a public screenshot, with the same exact error message as I mentioned. This is happening after official story ends, *during* the credits roll. I can't move on or select a new route without losing all progress on this one.
Thank you!
https://steamcommunity.com/sharedfiles/filedetails/?id=2988940891

[Celianna]

AuroraEndante a écrit :

I'm having issues with ending James' story. The game is looking for what looks like his Plus route files or an ad to buy them, but I only bought Dmitri's plus route and that was on my last computer. This is a new playthrough with a fresh install on a brand new PC and I don't know why it would be hanging up the ending splash looking for www\img\pictures\Plus\CG\James ...

Hey there! Can you tell me if the error you're encountering is a loading error? A screenshot of the error would be preferable, and please let me know when this error occurs.

AuroraEndante a écrit :

Celianna a écrit :

Hey there! Can you tell me if the error you're encountering is a loading error? A screenshot of the error would be preferable, and please let me know when this error occurs.

Hi Celianna - I've uploaded a public screenshot, with the same exact error message as I mentioned. This is happening after official story ends, *during* the credits roll. I can't move on or select a new route without losing all progress on this one.
Thank you!
https://steamcommunity.com/sharedfiles/filedetails/?id=2988940891

I'll look into this - it's likely because you have Plus turned on, that it's trying to show James' Plus CG but you don't own his DLC so it's confused.

In the meantime, you can replay the chapter and simply choose to skip the ending credits.

[AuroraEndante]

Thank you for the fix Celianna! I didn't previously have the option to skip the end credits because I got the error message while in the unskippable part.
Off to play another route now!

[Diderot]

After I finished Gray's innocent route, I cannot find the outfit that I got from that specific achievement. The hair is there for me, but for some reason the rest of the outfit is not.