Crash after Logos

[SinCitiSaint]

So I just got the game, start it up, i get past the two splash logos to the screen that says Enter (9) and the game just shuts off, i tried verifying the files, Uninstalled Epic Online Services and reinstalled it from the one in the game files but still no luck. I filled out a troubleshoot on the website but was hoping maybe someone here knew a fix?

[SinCitiSaint]

So I found one solution until tech support gets back to me. basically open powershell as admin and put this in

Stop-Service -Name "Audiosrv" ; Start-Process "D:\Program Files (x86)\Steam\steamapps\common\Dead Island 2\DeadIsland\Binaries\Win64\DeadIsland-Win64-Shipping.exe" ; Start-Sleep -Seconds 30 ; Start-Service -Name "Audiosrv"

It will disable your audio for 30 secs (change from 30 to a higher number if your PC is slow) the code will launch the game and it will get passed the logo screens without crashing. after the timer it will turn audio back on. If you have a 3rd party app like me with steelseries gg, you will need to go in the app and reset the defaults.

[House]

You have just saved me DAYS of agony. I've been having this exact issue and you fixed it. Thank you, truly.

[SinCitiSaint]

Początkowo opublikowane przez House:

You have just saved me DAYS of agony. I've been having this exact issue and you fixed it. Thank you, truly.

No problem, support got back to me as well, this has been an issue for over a year according to reddit, so I doubt they fix it but here's part of the reply.

"
We are sorry to know that you faced crash issues and we appreciate you for informing us about the work around which helped you to fix the issue. The information you have provided will help us improve our game.

The appropriate teams have been notified so that they can review your report and work on a possible solution"