Dead Island 2 - Game crashing on Startup

[^5SHIVA]

Hello,

My Dead Island 2 game suddenly started to crash while starting right after AMD screen. I have tried the following:
1. Uninstall and reinstall the game.
2. Verified the integrity of game files.
3. Clean installation of the latest graphic card driver.

I have tried launching other games and they work just fine.
I am not sure what else can be done here.
Any suggestions?

[cuss]

Verify your game files first then delete those intro videos would be a start, look here[www.pcgamingwiki.com] for info. What happens if you restart your PC and before doing anything else, you start Steam and start the game? Does it run then? Btw, listing your specs might help.

[Pizza_Labs]

Sorry to hear this!

Originally posted by cuss:

Verify your game files first then delete those intro videos would be a start, look here[www.pcgamingwiki.com] for info. What happens if you restart your PC and before doing anything else, you start Steam and start the game? Does it run then? Btw, listing your specs might help.

If this does not solve your problem, please create a support ticket so that they can investigate the cause of these crashes!

https://to.plaion.com/DI2Support

[Xavier: Renegade Angel]

Maybe it's the same thing I saw but for some really weird reason, i have to turn the Windows Audio service off to actually boot the game. Once it loads, I can turn the same service back on and everything is great. Not sure what's going on there but DI2 was crashing constantly on the initial logos before the main menu and CTDing until I started doing that.

[^5SHIVA]

Hello,

I just wanted to give you a quick update.

@Pizza_Labs
I tried deleting all the intro videos and restarted my pc. The game will now just crash on opening.

@Xavier: Renegade Angel
I tried your method too by disabling audio before launching game but unfortunately didn't resolve the issue.

I am not sure what else can be done here.

[^5SHIVA]

Also, I have tried to uninstall and reinstall the Steam from scratch. Issue is still not resolved.

[^5SHIVA]

Originally posted by cuss:

Verify your game files first then delete those intro videos would be a start, look here[www.pcgamingwiki.com] for info. What happens if you restart your PC and before doing anything else, you start Steam and start the game? Does it run then? Btw, listing your specs might help.

Here is the link to my specs
https://www.bestbuy.com/site/asus-rog-zephyrus-g16-2024-16-oled-240hz-gaming-laptop-intel-core-ultra-9-32gb-lpddr5x-geforce-rtx-4080-1tb-ssd-eclipse-gray/6570223.p?skuId=6570223

[Snootch]

Uninstall Epic and everything related to it and the game will work fine.

[^5SHIVA]

Originally posted by Snootch:

Uninstall Epic and everything related to it and the game will work fine.

I have uninstalled
1. Epic game launcher
2. Epic online service

Unfortunately, the game will still crash on launch.

[Hex=六角=]

Hello.
I had the same problem.
What if you install to a different drive?
I was successful with that method.
It seems to be a bug in the path during installation.

[^5SHIVA]

Originally posted by Hex=六角=:

Hello.
I had the same problem.
What if you install to a different drive?
I was successful with that method.
It seems to be a bug in the path during installation.

The game was working fine. I played for about 50 hours. It just stopped last week all of sudden and keeps crashing, I will give it a shot to see if it works.

[Hex=六角=]

Same for me. After about 20 hours of playing, it suddenly stopped booting. I installed it from the SSD for games to the C drive for system, and the problem was solved. I hope it will start up soon. :)

Originally posted by ^1Risky ^1Punjabi:

Originally posted by Hex=六角=:

Hello.
I had the same problem.
What if you install to a different drive?
I was successful with that method.
It seems to be a bug in the path during installation.

The game was working fine. I played for about 50 hours. It just stopped last week all of sudden and keeps crashing, I will give it a shot to see if it works.

[Zazzone]

epic online services problems !

[^5SHIVA]

Hello,

I wanted to close the loop on this one.
I reached out to the official game developers and created a case here:
https://playersupport.plaion.com/hc/en-us/categories/6777189767837-DEAD-ISLAND-2

As per their instructions, I followed these steps


1. Initiate the SFC scan:
- Type CMD in your PC's search box.
- Right-click on the command prompt and select Run this program as administrator.
- Type SFC /scannow
- Hit enter, Windows will then begin the verification, this step may take a few minutes to complete.
- Once the scan is complete, close the command prompt and restart your Computer


2. Completely uninstall and reinstall your Game:

Step 1: Uninstall the game via Steam

Step 2: Some files may remain on your PC after uninstalling the game. To completely uninstall the game from your PC and remove any installation errors and files, we recommend that you ensure that all files associated with your game are deleted from the following folders:

C:\Users\YOUR_USER\AppData\Local
C:\Users\YOUR_USER\AppData\Locallow
C:\Users\YOUR_USER\AppData\Roaming
C:\Users\YOUR_USER\Documents
C:\Users\YOUR_USER\Documents\My Games
Steam game installation folder, by default: C:\Program Files (x86)\Steam\steamapps\common (if you have installed your game on a secondary Hard Drive, we recommend checking the folders there as well)

Please note: some folders, such as "AppData" may be hidden for you and in order to show them, you can follow these instructions from Microsoft.

Step 3: Reinstall the game


After these steps the game crash upon launching was resolved.

Thank you.

[Hex=六角=]

Ah...May livestrong…

[Furbois]

Originally posted by ^1Risky ^1Punjabi:

Hello,

I wanted to close the loop on this one.
I reached out to the official game developers and created a case here:
https://playersupport.plaion.com/hc/en-us/categories/6777189767837-DEAD-ISLAND-2

As per their instructions, I followed these steps


1. Initiate the SFC scan:
- Type CMD in your PC's search box.
- Right-click on the command prompt and select Run this program as administrator.
- Type SFC /scannow
- Hit enter, Windows will then begin the verification, this step may take a few minutes to complete.
- Once the scan is complete, close the command prompt and restart your Computer


2. Completely uninstall and reinstall your Game:

Step 1: Uninstall the game via Steam

Step 2: Some files may remain on your PC after uninstalling the game. To completely uninstall the game from your PC and remove any installation errors and files, we recommend that you ensure that all files associated with your game are deleted from the following folders:

C:\Users\YOUR_USER\AppData\Local
C:\Users\YOUR_USER\AppData\Locallow
C:\Users\YOUR_USER\AppData\Roaming
C:\Users\YOUR_USER\Documents
C:\Users\YOUR_USER\Documents\My Games
Steam game installation folder, by default: C:\Program Files (x86)\Steam\steamapps\common (if you have installed your game on a secondary Hard Drive, we recommend checking the folders there as well)

Please note: some folders, such as "AppData" may be hidden for you and in order to show them, you can follow these instructions from Microsoft.

Step 3: Reinstall the game


After these steps the game crash upon launching was resolved.

Thank you.

i tried these but it still isnt working for me :c