Multiplayer doesn't work

[PhantomRahmy95]

Basically I bought this game to play online multiplayer, so I downloaded it and I started playing the story to test my skills, and when I decided to play an online multiplayer game I found out that it doesn't work, and I've been looking for a solution on the internet but nothing help fixing this issue.

Every time when I go to multiplayer it says unable to connect to online services, platform token authentication failed.

I don't like to keep the game just to play the story, it is boring... So I would like a refund.

[PhantomRahmy95]

My refund request is not acceptable because I played the story for 3 hours, when I decided that I am ready for online multiplayer game, that's when I discovered that the game is broken.

So if it isn't possible to get refund, kindly fix the game 😥

[IkoKnight]

Hi PhantomRahmy95!

I recommend you to try some stuff:

1. In steam, in AOE3 game, Properties -> Local Files -> Verify Integrity of game files
2. Reinstall the game
3. Unable your mods
4. Uninstall/unable your antivirus
5. Reinstall your graphic drivers
6. Update direct X
7. Delete your user files

For deleting your user files, you should:

1. Go to C:\Users\YOUR_USER\Games\Age of Empires 3 DE
2. Copy your user folder to a safe place, it has lots of numbers.
3. Delete the original and open the game again. A new user folder will be created

If this works, then copy back the files from your old user folder. Those files are in the folder C:\Users\YOUR_USER\Games\Age of Empires 3 DE\<0>\Savegame, Home cities, Recorded Games and Save games.

If that does not work, please contact with support:

https://support.ageofempires.com/hc/en-us/requests/new
https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support

Let me know if it works!

[PhantomRahmy95]

I deleted user folder and some other files from the game directory, then I made verify Integrity of game files from steam... Now it is working.

[MMtammamMM]

im having same problem

[Eaglemut]

Originally posted by MMtammamMM:

im having same problem

Have you tried the same solution?