Please Help ! Can't start the game !

[Tarondor]

Hi, a friend of mine have been playing AOE long time ago without prob and now, when he start the game, an error message appear :
Your video hardware does not support DirectX 11 which is required for Age of Empires III DE.

Age of Empires III DE requires at least a 1 GB video card. This computer appears to have a 0 MB video card.

Your video hardware does not support DirectX 11 which is required for Age of Empires III DE.
He have a GTX970 with 4GB VRAM, he don't understand why his game won't lunch !
I help him to reinstall all the game and steam, try to update the Graphic Card with NVIDIA and uprade DirectX but prob still the same !

If someone have some solution ty !

[Dark Force Field]

Your graphics card doesn't support Direct11. I think it's probably a matter of specification. I think you need to upgrade it.
Your video card doesn't have any capacity.
I think you should replace the video card with a higher one. According to the survey, the recommended specification should be GTX980.

[SWS]

I have a GTX970 as well, and it works for me without any errors. It's also way above the minimum requirement, so that is no problem.

If driver updates and reinstalling really didn't help and no other game has such issues, no idea what causes this. Try to get a devs attention, I believe there was at least one other person in the past few weeks posting a similar error message, might be a bug.

[Tarondor]

Still have the same probs no idea ?

[Tarondor]

Still need help right here ! no one have solution please ? More than 1 month without play

[SWS]

I don't know whether the dev/support team have seen this. They sometimes respond here, but I believe they are more active on the official website forums. Perhaps they or someone there can help you with it?

https://forums.ageofempires.com/c/age-of-empires-iii/aoe3de-bugs/141

[samvaio]

Could be driver/ reg issue, try dxdiag command to make sure you see the vram

[IkoKnight]

Hi Siegfried!

I recommend you to try some stuff:
- Upgrade your graphic card drivers.
- Reinstall the game
- In steam, Properties -> Local Files -> Verify Integrity of game files
- Try this solution that other player suggested in our forums:

PCS70: "Open ‘Control Panel’ and click on ‘Programs’. Click on ‘Turn Windows features on or off’. Unfold ‘Legacy Components’ and tick ‘DirectPlay’. Now click on OK and after that reboot your computer. Now try to launch AOE II DE again."

https://forums.ageofempires.com/t/directx-problem/60977/3

If you are still expericing the same issue, then it would be very helpful to contact our Support team:
https://support.ageofempires.com/hc/en-us/requests/new

So we can investigate what is happening.

Please include your DxDiag and logs. Steps to find those are here:

https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support"

Good luck!

[Tarondor]

it all wor ty guys

[IM123]

It's a compatibility issue. The issue is with the game. It picks up your iGPU. Since your iGPU is 0, it naturally causes an error. Quite silly really. I would say a dev bug.

[FcoFlow]

I have the same problem, I don´t know how to fix it

[NeganBird]

Instale esse DirectX Software Development Kit da microsoft

https://www.microsoft.com/en-us/download/details.aspx?id=6812&ranmid=46128&raneaid=wizkxmn8no4&ransiteid=wizkxmn8no4-w6rgp4ybsh0egdepl3laqa&epi=wizkxmn8no4-w6rgp4ybsh0egdepl3laqa&irgwc=1&ocid=aidcmm549zy227_aff_7794_1243925&tduid=%28ir__tnea0wk10skfanp6qgz0yhom0n2xdgf29fdl6p1i00%29%287794%29%281243925%29%28wizkxmn8no4-w6rgp4ybsh0egdepl3laqa%29%28%29&irclickid=_tnea0wk10skfanp6qgz0yhom0n2xdgf29fdl6p1i00

Obs. Se ao iniciar o game der erro click em Attempt to Run.

[Hans zombie]

Dando erro, ontem joguei o jogo e hoje fica assim, tá ele, santa row 3 e o cs 2