Insufficient Privilege on a Definitive Edition

[Darth Auey]

I bought my wife Age of Empires 3: Definitive Edition and she can't accept it. the message "Insufficient Privilege" appears. But it's a base game!

[Age of Nicius]

did you bought it on steam? or on a keyreselling webside

[Jackkel Dragon]

If it's a legitimate key that is still valid/unclaimed or you're using the in-Steam gifting feature, maybe try having your wife "claim" or download the trial version, then attempt the key/gift again.

To explain why I suggest that; it's possible that whoever was in charge of the Steamworks settings for the game accidentally or inadvertently made the full game "DLC" require the free trial entitlement, since technically the full game unlock is now tracked as a DLC for the "base game" (free trial). Not sure how Steam usually handles that, since I'm not familiar with other games that have changed in this manner, (My suggestion is based on a hunch on how similar systems can fail when modified in unexpected ways.)

As a corollary to the above, it may be possible that keys generated before the switch to the current system are no longer valid, since they may refer to package IDs that no longer exist or can no longer be legitimately unlocked. The inner workings of Steam feel a bit arcane to me most of the time, and I would not be surprised if it were possible to accidentally invalidate old (unclaimed) keys by making big changes to a game. (Especially since there are specific ways to intentionally revoke access to certain types of keys, even after they have been claimed.)

[C-zom]

It's a CD Key issue due to the switch to the trial, has happened to a few friends of mine this month. If you used any (even reliable) third party site then its pretty much a dead purchase. You could try hitting them up for a refund but most resellers keep that away with a chair and a whip.

[Lordcel]

No idea why they made it free. It doesn't even get new people in (where it matters, anyway). Just put the game on sale once in a while. This new money-grab free stuff (never used by other games except this one because Microsoft can afford to tank aoe) just leads to glitches and steam-client problems.

Originally posted by C-zom:

It's a CD Key issue due to the switch to the trial, has happened to a few friends of mine this month. If you used any (even reliable) third party site then its pretty much a dead purchase.

Is that the REAL reason they did it? To mess with ppl buying from third party? Now it's starting to make sense because everyone damn well knows the "free trial" is not actually getting any new ppl.

[CoolLew]

I'm having the same problem

[TheOrangeBox]

Originally posted by C-zom:

It's a CD Key issue due to the switch to the trial, has happened to a few friends of mine this month. If you used any (even reliable) third party site then its pretty much a dead purchase. You could try hitting them up for a refund but most resellers keep that away with a chair and a whip.

Not sure if this is correct.
I bought my key on a reliable keyshop and my trial converted into the full game.