Challenge Progress Lost

[The_Eradicator [BZH]]

So, I completed the first challenge the next challenge was unlocked, so I thought I would do it later, I, quit the game, then I played again an hour later and... it says that I have to do Delaware all over again... seriously ??? What happened? Did I do anything wrong?

[Acktu]

I was logged into Xbox account and yet I tried again today and it is not saving my progress after I restart the game.

[little0831]

Not logged into xbox live and the problem also happens for me. Completed 3 challenges yesterday, was reset today to 0, did the initial 3 again, wont let me progress saying I can only do 3 a day. Close out, and its also reset to 0 again.

[Miles Raymond]

my progress also got reset twice, this is ridiculous. hopefully they are working on a fix for this issue because i'd like to progress through the challenges but if i keep having to re do the first one the fun will wear out fast

[Mitsukuni]

I have the same problem.
Do you also have your in-game names like this?: ########

[sergey888]

The same thing, three times passed the first mission and always progress is reset

[tKFct-Tom3]

I had a similar problem I managed to fix it after 7 months... tell me does your settings also reset do default? How about campaign progress and that first prompt about UI selection ?

[Purno]

Originally posted by tKFct-Tom3:

I had a similar problem I managed to fix it after 7 months... tell me does your settings also reset do default? How about campaign progress and that first prompt about UI selection ?

Campaign progress and settings are being saved for me. No problems there. Just the challenge progress that gets reset as soon as I restart the game.

[tKFct-Tom3]

Originally posted by Purno:

Campaign progress and settings are being saved for me. No problems there. Just the challenge progress that gets reset as soon as I restart the game.

Oh ok, the problem I had reset everything, settings and progress.
When you do your challenges do you login to xbox live?

[The_Eradicator [BZH]]

for some reason it works now :S I didn't change anything

[Grimwear]

Yep chiming in did Delaware yesterday, logged in today to continue and all my progress reset. Was always logged in to Xbox live and everything.

[DadNumberNine]

Same here

[futhark]

Same here, lost all pregression up to Delaware - not going to try it again!

[Purno]

"The issue is being tracked by the relevant team", they say on official forums.
https://forums.ageofempires.com/t/usa-challenge-reset/124731/4

I also submitted a ticket through support and they ask me;

"
Hello again,

We would recommend attempting to redo the challenge but if it doesn't work out; can you please provide us the following:

Your Steam ID?

How are you finishing the match? The match needs to be finished by resigning or playing until the end of the game.

A DxDiag

Game logs & cemg.prg file.

C:\Users\USERNAME\Games\Age of Empires 3 DE\STEAMID#\Users\cemg.prg


Kind Regards,
Liya
AoE Support
"

So I guess if anyone else wants to report the issue to support, do provide the information they ask here. Might save you a step :P

[KFO]

Same happen to me, I did Delaware, restart game and I have to do it again. Then I play all the 3 first challenges without closing game, this time the challenges didnt restart when I close game or shut down pc. Now im going to allways do 3 challenges a day without closing game. Hope this works for you too.

[Der Drache]

I also lost around 4 of progress, had to redo Delaware 2 times already!