Hardware_setting

[Iceman]

Can someone post the text of hardware_setting.xml with resolution 1280x1024 60 Hz?
I can't start the game also if i change the text in that file the resolution is too high for my screen. Launcher setup option doesn't help. ALT+ENTER the game crash. Please maybe if I replace that files with another one the game start and i can change in-game option.
Thanks to all

[Ithaca]

Start from scratch. You've already been editing a configuration file. Have you verified steam file integrity, or reinstalled the game?

Once done, let me know your specs. I can export you an XML for any resolution you need, but I'd really rather help you find your problem.

[Iceman]

Originally posted by Ithaca:

Start from scratch. You've already been editing a configuration file. Have you verified steam file integrity, or reinstalled the game?

Once done, let me know your specs. I can export you an XML for any resolution you need, but I'd really rather help you find your problem.

Yes i tried all and nothing.

I just need to enter the game so I can change the option in-game.
The screen suggest me resolution 1280x1024 60Hz.
The other things like vsync, ecc.. don't know I'll have to try in-game.

[Ithaca]

I've created a 1280x1024 file for you. Keep in mind that all other settings are maxed out.

https://transferxl.com/08VKWV10qqdX5

[Iceman]

Originally posted by Ithaca:

I've created a 1280x1024 file for you. Keep in mind that all other settings are maxed out.

https://transferxl.com/08VKWV10qqdX5

Oh, comon it's impossible. Replace the files and still the same problem -.-

[Ithaca]

Might not be a resolution issue, then. What are your PC specifications? Maybe we're running into a shader or HDR compatibility issue.

[Iceman]

2 geforce gtx960
intel core i7 CPU 950 3.07 GHz
12.0 Gb Ram
Windows 7 64 bit

[Ithaca]

Originally posted by Iceman:

2 geforce gtx960
intel core i7 CPU 950 3.07 GHz
12.0 Gb Ram
Windows 7 64 bit

OK. I'm thinking two things:

The game might not be SLI-compatible. Have you tried running it with a single GPU?

Does the 950 support all the required instruction sets? Codemasters should be able to answer that bit. I had a 950 once, and it was f'ing amazing, but it does have a lot of years behind it by now.

[Iceman]

I tried single Gpu same problem. And the 950 never gave me problem also with new games.
I'm talking with Codemasters until this morning. They reply after hours and they solve nothing. I sent them (like request) the Dxdiag and they reply to send it to them -.-".
I'm really become upset about this.

[Ithaca]

Are you running into the same issue as everyone else with Nvidia cards? There's a driver issue at the moment. Should be especially bad when trying to run DX12.

So far you'll need Codemasters to get back to you - I don't see anything immediately obvious from what you're telling me.

[Iceman]

I don't know. I know there are some problems with Nvidia cards and DX12 but I've windows 7 so I launch the game with DX11. I don't know...Codemasters have a poor support. It's impossible to solve: you reply to his mail? They'll never reply back.

[Ithaca]

Originally posted by Iceman:

I don't know. I know there are some problems with Nvidia cards and DX12 but I've windows 7 so I launch the game with DX11. I don't know...Codemasters have a poor support. It's impossible to solve: you reply to his mail? They'll never reply back.

Well... Most likely they're using a standard ITIL ticket system and prioritize your bug report amongst many other launch issues. Let's say, at most, they're 10 developers working on this post-launch, and 6 of those are prioritized for patching efforts and other updates down the line.

That leaves four people left to handle operational issues such as this one. And your ticket is likely not high on the priority list - it only affects you, after all. And I'd bet they have their hands full with launch issues at the moment in general.

I'd say you need to have a bit of patience. Developers can't be everywhere at once, especially outside working hours (it should be noted that I do not know the Service Level Agreements or working hours of Codemasters, so this is just for general information).

Now... To try and do something from your own end: Do you get any sort of error message at all?

[EgLeO]

Disable steam overlay and try. Game was crashing for me that fixed it. Also don't run MSI afterburner if you are.

[Iceman]

Originally posted by Ithaca:

Originally posted by Iceman:

I don't know. I know there are some problems with Nvidia cards and DX12 but I've windows 7 so I launch the game with DX11. I don't know...Codemasters have a poor support. It's impossible to solve: you reply to his mail? They'll never reply back.

Well... Most likely they're using a standard ITIL ticket system and prioritize your bug report amongst many other launch issues. Let's say, at most, they're 10 developers working on this post-launch, and 6 of those are prioritized for patching efforts and other updates down the line.

That leaves four people left to handle operational issues such as this one. And your ticket is likely not high on the priority list - it only affects you, after all. And I'd bet they have their hands full with launch issues at the moment in general.

I'd say you need to have a bit of patience. Developers can't be everywhere at once, especially outside working hours (it should be noted that I do not know the Service Level Agreements or working hours of Codemasters, so this is just for general information).

Now... To try and do something from your own end: Do you get any sort of error message at all?

Obviusly I understand all you said but...4 person? For Codemasters customs support? I really don't know what to say...

[Iceman]

Originally posted by samfisher1181993:

Disable steam overlay and try. Game was crashing for me that fixed it. Also don't run MSI afterburner if you are.

All tried, no result =(

[Ithaca]

Originally posted by Iceman:

Originally posted by Ithaca:

Well... Most likely they're using a standard ITIL ticket system and prioritize your bug report amongst many other launch issues. Let's say, at most, they're 10 developers working on this post-launch, and 6 of those are prioritized for patching efforts and other updates down the line.

That leaves four people left to handle operational issues such as this one. And your ticket is likely not high on the priority list - it only affects you, after all. And I'd bet they have their hands full with launch issues at the moment in general.

I'd say you need to have a bit of patience. Developers can't be everywhere at once, especially outside working hours (it should be noted that I do not know the Service Level Agreements or working hours of Codemasters, so this is just for general information).

Now... To try and do something from your own end: Do you get any sort of error message at all?

Obviusly I understand all you said but...4 person? For Codemasters customs support? I really don't know what to say...

That was an estimate. I don't know how many they actually have on this at the moment. Hopefully more.