Game Crashing causes PC to reboot

[SasukeDGl]

I had this issue in beta and thought it would be fixed by release, but evidently not. Any reasonable fix for this? I can maybe get in to the game once or twice for like 10 mins and then crash with an auto reboot. Every other time the game will crash on loading screens since it takes an eternity to reach sign in. The game runs fine on my laptop which is lower spec, so I am really confused as to why this is an issue on a PC with significantly higher spec. I have tried several fixed that are available online and none of them have worked. The only one I haven't had an opportunity to try is changing one of the graphic options. If I remember right it was DLSR or something. The 4th option under one the graphics settings.

[Whiplash]

I hate to be the bearer of bad tidings but having worked in tech support for nearly 20 years, the vast majority of the time I had to fix a computer that shut down or rebooted itself it was a failing power supply. One other time it was a hardware failure in the motherboard.

Only 3 things can really cause this. Over heating, faulty hardware or a failing PSU.

[SasukeDGl]

It is isolated to this game specifically. Only ones I can reasonable x out from the list is over heating. The system is only 6 months old, but considering how failing hardware can not be determined without a diagnostic I can not remove that possibility. However, I can assure you that it is only related to back 4 blood since I have no issues in games demanding higher or equal performance

[Chief Tok-Tok]

Originally posted by SasukeDGl:

It is isolated to this game specifically. Only ones I can reasonable x out from the list is over heating. The system is only 6 months old, but considering how failing hardware can not be determined without a diagnostic I can not remove that possibility. However, I can assure you that it is only related to back 4 blood since I have no issues in games demanding higher or equal performance

What other games have you played?

Back for blood draws over 650 watts out of my system, 3080 plus 11700k both power hungry. Don't have many games that use this much power. Your issue sounds power related.

[SasukeDGl]

Originally posted by Chief Tok-Tok:

Originally posted by SasukeDGl:

It is isolated to this game specifically. Only ones I can reasonable x out from the list is over heating. The system is only 6 months old, but considering how failing hardware can not be determined without a diagnostic I can not remove that possibility. However, I can assure you that it is only related to back 4 blood since I have no issues in games demanding higher or equal performance

What other games have you played?

Back for blood draws over 650 watts out of my system, 3080 plus 11700k both power hungry. Don't have many games that use this much power. Your issue sounds power related.

Shadow of Tomb Raider, Forza Horizon 4, Cyberpunk disaster xD

Anyways this is my power supply from the purchase:
Power Supply 650 Watt - High Power - 80 PLUS Gold-FREE Upgrade to 700 Watt - High Power - 80 PLUS Gold

[Whiplash]

The fact it only happens in one game is not really relevant. That is something that always came up for me in my tech support. The client telling me how it was only one app that caused it and so it must be the app.

It could be that B4B, for whatever reason, is the only app that pushes your system to the point that the PSU browns out.

I never understood why people always would fight me on this so much. It's like a form of denial. No, nothing could possibly be wrong with my hardware. It's this software...

Ok well, I wish you luck. You will find the PSU is failing eventually. I'd cast a serious wager on it. I've fixed hundreds of these and only once was it not the PSU. Over time it will fail on other things too.

[SasukeDGl]

Originally posted by Whiplash:

The fact it only happens in one game is not really relevant. That is something that always came up for me in my tech support. The client telling me how it was only one app that caused it and so it must be the app.

It could be that B4B, for whatever reason, is the only app that pushes your system to the point that the PSU browns out.

I never understood why people always would fight me on this so much. It's like a form of denial. No, nothing could possibly be wrong with my hardware. It's this software...

Ok well, I wish you luck. You will find the PSU is failing eventually. I'd cast a serious wager on it. I've fixed hundreds of these and only once was it not the PSU. Over time it will fail on other things too.

I apologize if it seemed as if I was out right denying you. I wasn't trying to deny your expertise. Which is why I tried to reason with the process.

A replacement for the PSU is simple and can be done, I personally just want to see if it is genuinely hardware related since the symptoms are similar to the lack of power, but the method seems irregular.

In this case, if I were launch the game/app will easily load back in game and operate normally for a period of time. Once a crash happens one time, it becomes progressively worse on every relaunch attempt for a certain amount of attempts. For example, First crash can be simply AFK in game for 30 minutes, next crash can be in game for 10-15 minutes, which is followed by a crash on loading screens, and then on instant launches. Then revert back in to a cycle where I can load back in for 30 minutes or so.

It's as if it is following a pattern. Which is why I wanted to see if this was an issue others experienced or if a fix is available before replacing hardware components.

[Andiquaqquati]

if you have amd ryzen try to reset at default curve optimizer in the pbo.
I have played any recent game for hours without having any problem with -18 in the curve optimizer but it takes 5 minutes of back 4 blood to restart my pc.
this game or the anticheat hate negative curve optimizer.

[Hiren]

Originally posted by SasukeDGl:

Originally posted by Whiplash:

The fact it only happens in one game is not really relevant. That is something that always came up for me in my tech support. The client telling me how it was only one app that caused it and so it must be the app.

It could be that B4B, for whatever reason, is the only app that pushes your system to the point that the PSU browns out.

I never understood why people always would fight me on this so much. It's like a form of denial. No, nothing could possibly be wrong with my hardware. It's this software...

Ok well, I wish you luck. You will find the PSU is failing eventually. I'd cast a serious wager on it. I've fixed hundreds of these and only once was it not the PSU. Over time it will fail on other things too.

I apologize if it seemed as if I was out right denying you. I wasn't trying to deny your expertise. Which is why I tried to reason with the process.

A replacement for the PSU is simple and can be done, I personally just want to see if it is genuinely hardware related since the symptoms are similar to the lack of power, but the method seems irregular.

In this case, if I were launch the game/app will easily load back in game and operate normally for a period of time. Once a crash happens one time, it becomes progressively worse on every relaunch attempt for a certain amount of attempts. For example, First crash can be simply AFK in game for 30 minutes, next crash can be in game for 10-15 minutes, which is followed by a crash on loading screens, and then on instant launches. Then revert back in to a cycle where I can load back in for 30 minutes or so.

It's as if it is following a pattern. Which is why I wanted to see if this was an issue others experienced or if a fix is available before replacing hardware components.

Sounds like you have a graphics card issue and/or combination of hardware to graphic engines that require reinstall due to corrupted files, technically you cannot run graphics.
You state you crash before ever going into game during the loading screen.
PSU fix isn't going to do anything right now since you have no idea what is wrong.
You need to run benchmarks on your PC graphic capabilities.
it runs graphics at 100% load then it's not your PSU.
If it cannot run at the threshold where it would require higher amperage then consider the PSU and look at the specs and decide what is required for GPU.

I would advise not to run it on a laptop even though it may seem appealing since it works. It will eventually burn out components much harder to replace.

I can run this games 24 hours real time without a problem on my personal built PC with overclocked specs. The base of the system is over seven years with implementation of newer technology for power efficiency and driver updates. 115-150 fps at 144hz 1080p

[Hiren]

I play at Ultra settings. You only need to tune your build if you are looking for stability, or purchase more efficient hardware with higher end brands that has high quality capacitors.

[SasukeDGl]

I honestly forgot this discussion was still here.

Originally posted by Andiquaqquati:

if you have amd ryzen try to reset at default curve optimizer in the pbo.
I have played any recent game for hours without having any problem with -18 in the curve optimizer but it takes 5 minutes of back 4 blood to restart my pc.
this game or the anticheat hate negative curve optimizer.

Yeah, I personally think its mostly related to the anti cheat since every verification after a crash goes back to the anti cheat file. I'll need to try your suggestion.

Originally posted by HerroL4D:

Sounds like you have a graphics card issue and/or combination of hardware to graphic engines that require reinstall due to corrupted files, technically you cannot run graphics.
You state you crash before ever going into game during the loading screen.

Honestly, i thought it might be related to the processor after looking at the recommendations again a while back. My laptops processor is significantly better. My AMD processor is a Ryzen 5 5600x, but even on low settings it causes the same issue which kind of rules out the problem when some of my friends play on the same processor. Another potential cause was my memory which I expanded. to 32 from 16 which didn't resolve it either. I haven't done benchmarks. I didn't consider this. As for the PSU, I got a hold of a 750W from one of my buds and it didn't really do anything.

At the end of the day I was able to play the game regardless. I just had to go through a process of the game crashing 5-7 times before it magically works without any problems.

So problem is "technically" resolved. I appreciate everyone who did post here with the intention of helping out.

[RYOZAKI]

was having the same issue. I fixed it by downloading Intel Extreme Tuning Utility and going down on Performance Core Ratio from 55 to 53. no issues afterwards

[SasukeDGl]

O sorry. I should have updated this. I fixed the problem. It was an ASUS BIOS issue with EZ Anti Cheat. I had to update the BIOS to fix it.