black screen when I start

[SirBovine]

Hello there, I can't start the demo, I just get a black screen after the eel with legs loading screen. Sounds plays, and if I alt+f4 I get a glimpse of the game. Tried fullscreen, windowed, borderless windowed, changed resolution, changed settings still same. RTX 3060, latest drivers. Any advice is appreciated.

[NJHourigan]

Yeah me too. Thought I was the only one when there weren't any other threads about it

[bmx666]

The same, black screen everywhere, only menu works fine

[Pokezodia]

same

[JoshMagnum]

I am also having this same problem.

[Jiboiinha]

Me too

[dadaman]

I'm also having the same problem. RTX 4070, latest drivers, no video playback on Windows 11. Is there any fix for that?

[hmgnsd]

Same, 7800X3D, 4090, Windows 11 fully up-to-date

[AutomaticFailure]

Yep, pretty much no videos at all

[oropay-]

Nvidia Control Panel --> Manage 3D settings --> use Add button and navigate to HaroldHalibut.exe --> select "Use application setting" under the Vertical Sync option allows videos to play normally. Supposedly it's a problem with the Unity video player and Fast Sync (possibly Enhanced Sync if you have Radeon)

[SlowBros]

Originally posted by oropay-:

Nvidia Control Panel --> Manage 3D settings --> use Add button and navigate to HaroldHalibut.exe --> select "Use application setting" under the Vertical Sync option allows videos to play normally. Supposedly it's a problem with the Unity video player and Fast Sync (possibly Enhanced Sync if you have Radeon)

Thank you very much for pointing this out!

Indeed it's an issue with the Unity Video Player. It's a bug in the engine that we've been battling quite hard before release. In the end we had to come up with a workaround that we tested successfully on all testing devices (internally and external QA).

However, it seems like on some systems it's still present. We are in contact with Unity for a full fix, since it's an issue that needs to be fixed inside the engine code.

Once the full fix is there we will patch the game of course.

[xeightoh3xx]

Originally posted by oropay-:

Nvidia Control Panel --> Manage 3D settings --> use Add button and navigate to HaroldHalibut.exe --> select "Use application setting" under the Vertical Sync option allows videos to play normally. Supposedly it's a problem with the Unity video player and Fast Sync (possibly Enhanced Sync if you have Radeon)

This solution isn't working for me either. Lame. There are other things to play at the moment so I guess I'll come back to this later, maybe.

[David Fifield]

Yeah I'm going go have to refund until it works.

[SlowBros]

Possible solution:

We've investigated further on this issue. Everyone with an Nvidia card, could you please check the following:

Go to the Nvidia control panel and check for your refresh rate. If it is set to anything higher than 60 hz (Hertz), please lower it to 60 hz. This should fix the issues with the video player.

[xeightoh3xx]

Originally posted by SlowBros:

Possible solution:

We've investigated further on this issue. Everyone with an Nvidia card, could you please check the following:

Go to the Nvidia control panel and check for your refresh rate. If it is set to anything higher than 60 hz (Hertz), please lower it to 60 hz. This should fix the issues with the video player.

I have a 4080. This didn't work.

[David Fifield]

Originally posted by SlowBros:

Possible solution:

We've investigated further on this issue. Everyone with an Nvidia card, could you please check the following:

Go to the Nvidia control panel and check for your refresh rate. If it is set to anything higher than 60 hz (Hertz), please lower it to 60 hz. This should fix the issues with the video player.

Do you not think this is still a big problem? Why play a game at 60hz in 2024 lol.