(solved) Launching Problem / Key Issues with Uplay

[nick pick]

Problem: Anno 1800 (steam version), did not successfully complete it's launch. To be more precise: it didn't launch ever! It also never synced the steam key to uplay.

Solution: Anno 1800 needs to be started as ADMIN, this can easily be done by opening the properties of steamapps\common\Anno 1800\Bin\Win64\Anno1800.exe. Just mark the checkbox: "run as admin". It's within the compatability section of settings.

Important!
You also need to run steam.exe AND ubisoft connect as admin in order to make this work.

Hope this helps you to sync the key and start playing the game :)

[moka]

https://steamcommunity.com/app/916440/discussions/1/3712685279016426218/?ctp=3

If it doesn't work, PrecisionV solution worked for me so maybe it can help you too ?

precisionV lähetti viestin:

What finally worked for me was to close Steam and launch the game from Ubisoft Connect. Steam must not be running.

I only had to do that once. Now it will launch from either Steam or Ubisoft Connect.

I had base game on uplay without the dlc, and just repurchased it here but complete with all dlc.

DLC activated on uplay and then nothing started (even with Steam / Uconnect / anno1800 in admin mode, it wasn't starting).
But there were 2 icons on uplay, one for the steam version one for uplay version.
Had to update the uplay version, and then start the steam version (not the updated uconnect version, the steam version) of the game from uplay without steam running as PrecisionV explained.

[Grubberdeck]

If you can make it threw a 2-step authentication process with ubisoft that is... I never use that account and it asks for a google authentication key? Beats me... no mail, no text, no nothing, I just have to fill in a key that doesn't excist

[Grubberdeck]

moka lähetti viestin:

Grubberdeck lähetti viestin:

If you can make it threw a 2-step authentication process with ubisoft that is... I never use that account and it asks for a google authentication key? Beats me... no mail, no text, no nothing, I just have to fill in a key that doesn't excist

https://account.ubisoft.com/
If you've a problem with 2 steps you can disable it here. And then if you want 2 steps but have no smartphone you can set a google authentificator on winauth.

You need 2 step authentication to disable 2 step authentication... thanks for the help though, if only I had a QR code or something I could make a code for the 2nd step

[Randy]

moka lähetti viestin:

https://steamcommunity.com/app/916440/discussions/1/3712685279016426218/?ctp=3

If it doesn't work, PrecisionV solution worked for me so maybe it can help you too ?

precisionV lähetti viestin:

What finally worked for me was to close Steam and launch the game from Ubisoft Connect. Steam must not be running.

I only had to do that once. Now it will launch from either Steam or Ubisoft Connect.

I had base game on uplay without the dlc, and just repurchased it here but complete with all dlc.

DLC activated on uplay and then nothing started (even with Steam / Uconnect / anno1800 in admin mode, it wasn't starting).
But there were 2 icons on uplay, one for the steam version one for uplay version.
Had to update the uplay version, and then start the steam version (not the updated uconnect version, the steam version) of the game from uplay without steam running as PrecisionV explained.

I just bought it from the sale. The game is only on my steam library and not in my Uconnect.

[moka]

Drayqun lähetti viestin:

I just bought it from the sale. The game is only on my steam library and not in my Uconnect.

Yes it's because i already purchased base game on uplay before.
If it's your first purchase you don't have it on uconnect. Theorically, you have to :
- Start Steam in admin mode (your drive\Steam.exe - check compatibility tab)
- Start Uconnect in admin mode (your drive\Ubisoft\Ubisoft Game Launcher\UbisoftConnect.exe - check compatibility tab)
- Start Anno1800 in admin mode (following nickpick instructions in 1st post)

And then theorically it adds the game to your Uconnect automatically.
If it doesn't i'm sorry i don't know.

Grubberdeck lähetti viestin:

You need 2 step authentication to disable 2 step authentication... thanks for the help though, if only I had a QR code or something I could make a code for the 2nd step

https://discussions.ubisoft.com/topic/130492/lost-2fa-and-recovery-codes?lang=en-US

Unfortunately you're right. If you don't have a smartphone code, and don't have either your recovery codes, you'll be forced to contact ubi support.

[Rhiyo]

There seems to be a few issues at play and people seem to think it will fix the game not launching across the board - but it doesn't. My circumstance is that I've never owned the game before, nor have I ever had the ubisoft connect launcher. When I try to open this game naturally, nothing will happen. When I set the Anoo exe to be in admin, it asks me for a CD key. I've tried every combination of admin and not admin launching across steam, the game exe and the ubisoft launcher. The game doesn't appear in the Ubisoft launcher for me either, so can't launch it there.

[Breeze]

There used to be a 'view cd key' option, if you right clicked on the game in steam.
But it is no longer there...

[Malgotex]

Having problems too, tried the above and running as admin but it still asks for a CD activation code....

[Gorejar]

the key is not there

[Sil]

Malgotex lähetti viestin:

Having problems too, tried the above and running as admin but it still asks for a CD activation code....

Same here! I am prompted for a CD key when starting the exe as admin.
So why is this marked as "solved"?

[moka]

roderick lähetti viestin:

Same here! I am prompted for a CD key when starting the exe as admin.
So why is this marked as "solved"?

https://steamcommunity.com/app/916440/discussions/1/3712685279016422386/?ctp=17

Ubi-Thrupney lähetti viestin:

Hey everyone,
[...]

If Steam is asking for a product key, some players have reported that the game must be fully reinstalled - they have advised that this has allowed the game to launch. Before moving on to this step, please be sure to try the steps above (particularly that one about administrator rights).

Let me know if I can further clarify any of those troubleshooting steps. Please note that our team is actively investigating this issue, so if the troubleshooting steps don't solve this issue for you, please keep an eye on the announcement I've linked for further updates.

Please also note that this issue is not yet resolved, and I'm marking my post as an answer only so that it gets pinned to the top of the thread. My apologies for any confusion caused over this.

Sorry for the inconvenience while we investigate! Let me know if there's any thoughts or questions in the meantime.

- Ubisoft Support

Ubisoft just answered here that for some players that were asked for a key, it worked after full reinstallation. It's annoying so i hope it'll work for you, otherwise unfortunately you can just refund or wait, devs say on their trello that they are investigating the issue : https://trello.com/b/rldv58ho/anno1800-known-issues-board

[hunkymolars]

So far this worked for me, newly purchased on Steam:

Change Admin permissions in Anno file in steam (give full access)
Run Ubiconnect switch to offline mode
run anno through steam link
Uconnect will tell you to switch to online mode
anno screen will popup asking you to link Steam Anno

You need to be able to run anno on its own from steam for this to work, thats what changing the Admin permissions does (not just run as admin) So if you having issues like I was make sure you get it to where you can click on Steam link and game will launch but run into UConnect asking for a CD key.

Hope this helps

[Gorejar]

none of this worked for me

[Gorejar]

just connect asking for the key no steam pop up or link

[TheKid]

Tankfriend lähetti viestin:

It doesn't work for everyone, though.

Failure to launch since the last update is "under investigation" according to the known issues board:
https://trello.com/b/rldv58ho/anno1800-known-issues-board
No definitive solution to the problem so far.
Meanwhile, you can look at thse potential solutions, which apparently work for some, but not for everyone:
https://discussions.ubisoft.com/topic/180924/issues-with-starting-the-game-after-game-update-16?lang=en-US

Ubisoft is so wierd it does not provide this information in steam but has a neatly organized trello