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回報翻譯問題
thanks for reaching out.
I appreciate the list of things you've tried so far.
In this situation, please contact us through the help portal and raise a case -> click here[ubi.li] Once the case is submitted, we'll check your account to see if the game is activated on your account and try to find what's causing this issue.
Sadly, we are unable to do it here on Steam, due to data protection regulations.
I will lock this thread for now. Should you have any further questions, please don't hesitate to contact us again.