Anno 1800 authentication error of ownership of this game...

[Sparrow]

HI there ladies and gents/ steam how the hell can I get this error on steam after having played the game for almost 10 hours on steam already? I love this game but this issue is putting me totally off the game now ... can someone help please? i would like to continue playing the game please...anyone?

[Ubi-Vinci]

Hello, Sparrow.

Sorry to hear that Anno 1800 is not launching on your PC.

If you are receiving an ownership authentication error when trying to launch the game, and the game is not present in your Ubisoft Connect library it means that the Ubisoft account that is currently linked to your Steam account does not have the game you're trying to launch activated on it.
You must have linked it to a different Ubisoft account at some point. You will need to re-link the original account where the game was activated in the first place.

Once activated for the first time, the game cannot be activated on another Ubisoft account.

If you cannot access this original account, please create a support case via
Contact Us[www.ubisoft.com]
and ask for assistance with recovering it.

We cannot assist you with account recovery on public forums or social media, due to privacy concerns.

[bipolarbear]

can someone teach me how to make a legitimate question on discussion page, im having serious bug issues with trading and all advice on here doesnt help, im bout to uninstall and delete this LOVELY GAME.

[bipolarbear]

i can only figure out how to comment on others questions