유비소프트 연결이 안됩니다.

[jangchunbok]

제가 최근에 컴퓨터를 새로 바꾸면서 스팀에 anno1800을 저번주까지 잘 사용하다가 스팀 접속은 되지만 유비소프트에 접속후 갑자기 cd키를 입력하라고 하는데 어디서 찾는지 도저히 모르겠습니다. ubisoft프로그램에는 게임이력이 전혀없고 미치겠습니다.

[Ubi-Vinci]

Hello jangchunbok

Sorry to hear that you had issues accessing Anno 1800 due to being asked for an activation key you did not receive.

Most Ubisoft games purchased on Steam do not require an activation key.
A digital licence is pushed to your Ubisoft account when you launch the game in Steam for the first time, and link it to the Ubisoft account.

Once activated this way, the game cannot be activated on another Ubisoft account.

If you are asked for an activation key, it means Ubisoft Connect cannot process the Steam licence correctly.

If this happens, start with clearing Ubisoft Connect Cache[www.ubisoft.com].

Run Ubisoft Connect and Steam launchers with administrator rights[www.ubisoft.com].


Further steps involve installing or re-installing Ubisoft Connect PC. [www.ubisoft.com]
Try installing it to your system C drive.

Sometimes you will need to close Ubisoft Connect completely (not just minimise it to the system tray) and then launch the game from Steam, for accounts to link correctly.

Let us know if you have any further questions.