Cant start anno anymore since purchasing season pass 4

[Obstsalat]

Hey, apparently my steam account was linked to an old ubisoft account of mine when i purchased the season pass #4. When starting anno i logged in with my current account but it is not working, it says that account (on which i played ann 30 hours the last 2 weeks!) does not own the game?
Please help me straighten this out, it is very frustrating as i cant play anno because i purchased additional content for it. I already linked my current account to my steam account and closed the old account which had no games on it, but that did not help.

Reinstalling ubisoft connect and deleting caches did not help. Does opening a ticket in english speeden the process up? This whole process is really discouraging towards future purchases.

[Ubi-Ineradicable]

Hello Obstsalat!

I'm sorry to hear that you are unable to play the game after purchasing the Year 4 Pass. If you are experiencing an authentication issue[ubi.li] I recommend contacting us via a ticket[ubi.li]. Our specialists will be able to assist you.

[Obstsalat]

I already opened a ticket in German, but it is being ignored so far. The ticket number is 23046885. Maybe you could have a look at it?

[Ubi-Dastan]

Originally posted by Obstsalat:

I already opened a ticket in German, but it is being ignored so far. The ticket number is 23046885. Maybe you could have a look at it?

Hey Obsalat,

sorry to hear that you are still waiting for a response on your case

Due to high volumes of request currently, it can take longer to get a response than anticipated. I can only apologize for the inconvenience.

Additionally, we on Steam also do not have any visibility on cases. But I can assure you that someone will get back to you soon as they possibly can.

[Obstsalat]

I added an english problem description to the ticket, is it possible to flag the ticket to let support know that an english speaking person would also suffice?

[Ubi-Vinci]

Hey Obstsalat,

All languages supported by our email teams (German included) are processed in the same way, so there is no need to add such a flag.

I understand you would like to recover access to your game as soon as possible, however, we cannot speed this process up, sadly.

They will get back to you as soon as they can.

To make this recovery as smooth as possible, if you haven't yet, add to your ticket the information on your Steam ID [www.ubisoft.com] and the relevant Steam transactions history. [www.ubisoft.com]

[Tradzki]

You can just refund the DLC through steam.