Missing DLCs from Anno 1800 Anniversary Edition

[Xarador]

Hi everyone,

I’m having an issue with the Anno 1800 Anniversary Edition, which I purchased in September 2024 on Steam. While most of the DLCs were correctly added to my Steam library, the two latest ones ("Pirate Cove Pack" and "Steampunk Pack") are missing. They’re available and playable on Ubisoft Connect, but they aren’t showing up on Steam.

I’ve contacted both the Ubisoft Support and the Steam Support multiple times, but both teams keep referring me to each other, which isn’t helping. Ubisoft has confirmed that the DLCs are properly activated, and Steam points me back to the publisher.

I’ve already cleared the cache on both Steam and Ubisoft Connect and re-synced the cloud saves, but the issue persists. It seems like there’s some kind of linkage issue between the DLCs and my Steam account.

Has anyone else encountered this problem or knows how to fix it? Perhaps a developer can assist, as I haven’t been able to resolve this through the support teams.

Thank you for your help!

Best regards,
Xarador

[爪卂乂]

I've had a similar issue with two DLCs for weeks, and Ubisoft's support was no help at all, as it was only a conversation with bots repeatedly asking me for the same screenshot of the purchase or the same log files over and over again.

In the end, support concluded that it was no longer an issue of missing DLCs but rather a locked user account. That can't really be called support - ChatGPT is more helpful. I was going to try resolving it with Steam's support, but after reading your post, it seems unlikely to succeed.

Sorry I can't offer any assistance with your issue. Besides your suggested solutions, I also reinstalled Anno, UbisoftConnect, and Steam completely and deleted all related files, like Anno save files. No luck. The DLCs are activated on Steam, but they don’t appear anywhere on Ubisoft.

Still, I think Ubisoft's support approach just fits the current state of the company.

[Xarador]

Thanks for sharing your experience. It’s good to know I’m not the only one facing this issue, even though it's frustrating to hear you had no luck resolving it either. I agree, the support from both Ubisoft and Steam has been disappointing so far.

Maybe at some point, an Anno 1800 developer might step in and help us out, since both support teams seem to be going in circles.

Fingers crossed that we find a solution soon!

Cheers,
Xarador

[Ubi-Vinci]

Hey Xarador,

Apologies for not getting to your thread earlier. Sorry to hear it you are missing these cosmetic packs in Anno 1800.

I just verified that the Steam version of this edition include these DLCs in the bundle. I suspected there was an issue with the package and they were missing, but no.

Did you try installing the game from Ubisoft Connect? Uninstall everything, launch Ubisoft Connect and install the game from there.

What do you mean by "They’re available and playable on Ubisoft Connect, but they aren’t showing up on Steam."? Is it that you can see them in the additional content section in Ubisoft Connect? Or did you play the Ubisoft Connect version of the game and they were available in game?

[Xarador]

Originally posted by Ubi-Vinci:

Hey Xarador,

Apologies for not getting to your thread earlier. Sorry to hear it you are missing these cosmetic packs in Anno 1800.

I just verified that the Steam version of this edition include these DLCs in the bundle. I suspected there was an issue with the package and they were missing, but no.

Did you try installing the game from Ubisoft Connect? Uninstall everything, launch Ubisoft Connect and install the game from there.

What do you mean by "They’re available and playable on Ubisoft Connect, but they aren’t showing up on Steam."? Is it that you can see them in the additional content section in Ubisoft Connect? Or did you play the Ubisoft Connect version of the game and they were available in game?

Hey Ubi-Vinci,

Thanks for checking in on this! I appreciate your help.

To clarify, I purchased the Anno 1800 Anniversary Edition on Steam, and most of the DLCs appear on both Ubisoft Connect and Steam. However, the Pirate Cove Pack and Steampunk Pack aren’t visible in my Steam library, even though I can use their content within the game itself. It’s a bit confusing—while I can access and use those DLC buildings in-game through Ubisoft Connect, they just don’t appear in the Steam client as “owned” DLC.

I’ve already tried clearing my cache and reinstalling both Ubisoft Connect and Steam, including a complete reinstall of Anno 1800. I also tried saving my game to the cloud and switching between local and cloud saves, as suggested by support.

Here’s the Ubisoft support Ticket ID for reference: 21844881. If there’s anything you could look into further, I’d really appreciate it, as it’s been quite a challenge getting this resolved.

Thanks again,
Xarador

[Ubi-Vinci]

Hey Xarador,

Thank you for the update.
I'm glad you submitted a support ticket, and that you actually have access to the content in the game and it's not missing.

I cannot respond to you in your ticket, however, I can confirm there is a visual/display issue with some DLC content in some games, where Steam does not show it as owned.

I agree, this can be confusing, however, Ubisoft Connect should show the content correctly.
I will update our internal investigation ticket, that Anno 1800 is also affected.

I hope it will be resolved soon.