Anno 1800

Anno 1800

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Shiina Nov 29, 2023 @ 12:22am
Steam <> Ubisoft account linking issue
I bought Anno 1800 2 days ago and registered an Ubisoft account under
xxx23@xxx.com

However, i bought the DLCs 2 days later, and when i tried logging in, i was getting invalid password, so i thought i didn't register an account before and created a new one using
xxx123@xxx.com ( Note that it now has a 1 )

So upon launching the game, i was asked to bind the game to Ubi account which i did and game failed to start saying "Unable to verify ownership of game". Which makes sense considering the base game was registered using the wrong email... So now the base game and dlcs are registered on 2 different accounts and i can't start the game at all
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Ubi-Galaxy  [developer] Nov 29, 2023 @ 3:52am 
Hey there,

Thank you for contacting Ubisoft Support.

The authentication error is indeed caused by the fact that the game licenses are in different accounts.

To verify what can be done to fix this, please reach out to our main support using this[www.ubisoft.com] link.

They should be able to verify the situation and provide the best solution to sort this out.

Should you need further info, feel free to get in touch with us again.

Thank you very much.

- Ubisoft Support
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