Where do I find the game Key? Just purchased the game and trying launch for first time.

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Anno 1800

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Roden

Dec 10, 2022 @ 4:36pm

Where do I find the game Key? Just purchased the game and trying launch for first time.

Stuck on Ubisoft Connect App for game key. Can't find it anywhere nor does anything prompt for me to get it for me to copy and paste into box. I'm using all the troubleshooting to get this game to launch and I'm stuck on this step.

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Originally posted by Ubi_TheBerry:

Hey there guys,

Thanks for reaching out, sorry to see you've been unable to launch the game!

Could you please first try verifying the game's files[ubi.li] to see if this resolves the issue at all?

If there's no change, then please follow these further steps;

Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges, by following these steps[ubi.li].

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam.

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

If the issue persists, please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can take a closer look into this with you.

Thank you!

- Ubisoft Support

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Showing 1-15 of 50 comments

Odysseus

Dec 9, 2022 @ 6:03pm

Cd Key or Product key

Just purchased the game, During installation was asked to provide cd key or product code. I received neither from my order only a confirmation code and now I'm stuck just giving this company money and being blocked from playing?

brimstone Dec 9, 2022 @ 6:05pm

https://steamcommunity.com/app/916440/discussions/0/1680315447968936355/#c1680315447969068562

Odysseus

Dec 9, 2022 @ 6:08pm

Bro do you sit with this link in your back pocket that was fast and I will let you know if it works thank you

brimstone Dec 9, 2022 @ 6:10pm

Originally posted by Odysseus:
Bro do you sit with this link in your back pocket that was fast and I will let you know if it works thank you

no i just did a forum search cause i noticed lots of people having this issue since it was put back on steam

Odysseus

Dec 9, 2022 @ 7:14pm

Hey it hasnt worked mainly because those files are not appearing in the folder and i cannot find them

Gorejar

Dec 9, 2022 @ 7:16pm

yeah they not there

Gorejar

Dec 10, 2022 @ 2:41am

KEY

Where is the key its not in the bowl?

cokefish

Dec 10, 2022 @ 5:13am

Ubisoft Connect will einen Key

hab das spiel hier auf steam gekauft. starte es als admin, weil es vorher nicht ging... nun will ubisoft connect einen key?! wo finde ich den jetzt?

nick pick

Dec 10, 2022 @ 5:50am

Problem: Anno 1800 (steam version), did not successfully complete it's launch. To be more precise: it didn't launch ever! It also never synced the steam key to uplay.

Solution: Anno 1800 needs to be started as ADMIN, this can easily be done by opening the properties of steamapps\common\Anno 1800\Bin\Win64\Anno1800.exe. Just mark the checkbox: "run as admin". It's within the compatability section of settings.

Important!
You also need to run steam.exe AND ubisoft connect as admin in order to make this work.

Hope this helps you to sync the key and start playing the game :)

https://steamcommunity.com/app/916440/discussions/0/3712685279017032119/

sgtwhipple Dec 10, 2022 @ 3:42pm

CD key? Ubisoft Connect wants a game key?!

So I had to go through the flaming hoops to just get the game to even start, but Ubisoft Connect wants a game key?!?! I JUST bought this on Steam, and Steam provides no key! I'm about 5 minutes away from asking for a refund.

#10

Metalstorm has Anno 1800

Dec 10, 2022 @ 3:46pm

Same

#11

Snipy Dec 10, 2022 @ 3:51pm

Really people should learn using google ! The solution is on Ubi forums.
Almost every day same dumb problem with the key for Ubisoft game on Steam.
Ubisoft games don't give any more keys if you buy directly from Ubisoft or Steam.
That issue is what you get for buying game on Steam, Ubisoft users never have this issue.

Last edited by Snipy; Dec 10, 2022 @ 3:53pm

#12

Roden

Dec 10, 2022 @ 4:21pm

Originally posted by Snypi:
Really people should learn using google ! The solution is on Ubi forums.
Almost every day same dumb problem with the key for Ubisoft game on Steam.
Ubisoft games don't give any more keys if you buy directly from Ubisoft or Steam.
That issue is what you get for buying game on Steam, Ubisoft users never have this issue.

I looked on Ubisoft forums and it doesn't give information on the Key that must be entered. However they are aware of an issue with launching, and those who have played it previously thus providing the Key prior to the issue happening now. If you just purchased it in the last few days then there is no solution as of yet to get the game running because you will be stuck at the enter Key screen without being able to move forward. When there will be a fix to this I don't know, but if you just purchased the game in the last few days you are out of luck until a fix can be issued, and who knows when that will be.

As of right now the only way you can play is if you previously played prior to the new update. The work around is launching steam app in administration mode, launching ubisoft connect app in admin mode and then moving it offline. Then go to the steam folder Bin/Win64 and right click the Anno 1800.exe file and running it in admin mode. From there you will be able to play, but those who have yet to insert the key will be stuck until further notice.

#13

BnB Dec 10, 2022 @ 4:38pm

Originally posted by Snypi:
Really people should learn using google ! The solution is on Ubi forums.
Almost every day same dumb problem with the key for Ubisoft game on Steam.
Ubisoft games don't give any more keys if you buy directly from Ubisoft or Steam.
That issue is what you get for buying game on Steam, Ubisoft users never have this issue.

Mind linking what you are talking about? I cannot find what you speak of.

#14