Game Keeps crashing sometime this also causes the PC to also crash...

[Cuddle With a STRUGGLE!]

Done many cheeks and re-downloads doesn't seam to be from my end, problems started when Docklands came out, if it crashes it will also say I'm still in game and will not close unless restarting the computer, if it doesn't make my computer crash, it will every now and then close if left for a few hours and ask to send a crash report....
However I can still play other games but will still not close the game, I can't try and play it again till either I restart computer or the game ask to send a crash report which is rare sometimes 2 to 3 hours, other times 6h and still say it is open.

Some days game works for 6 hours, days like today crashed every time I hope on, some times when loading majority of the time 2 to 5 minutes into game.

[herzmut]

I have the same problem. It occurs more often after resuming the PC from hibernation, especially on a savegame with a very late game - occupying something between 20-30 islands. Today I bought an island and planned a city - I believe the game crashed on the attempt to auto-save, and after that, I was not able to load the game again. I also tried to run the benchmarks to check if there's a problem with the save game, but the benchmarks, which were supposed to profile the graphics hardware by flying over an island the developers prepared, were not running either: they froze on the first frame just as my savegame did.

To enhance the performance of the game, as it were crashing all the time, I recently switched AMD FidelityFX to 150% which improved the graphics performance of the game for a short period of time. But now, the game freezes once I load my savegame.

[herzmut]

Originally posted by herzmut:

To enhance the performance of the game, as it were crashing all the time, I recently switched AMD FidelityFX to 150% which improved the graphics performance of the game for a short period of time. But now, the game freezes once I load my savegame.

I solved the problems I had with loading my savegame, doing the following:

I looked into the directory %userprofile%\Documents\Anno 1800, which the pinned post of this forum suggested. In there, I found some log files which were recording debug messages of the game while running. In one of the very last lines, it occured that the game was not able to find or load a precompiled shader.

I deleted the directory where precompiled shaders were stored and started a file verification in the Ubisoft Connect launcher to check the integrity of the game.

Then I started the benchmark DX11 again, which also triggered another installation of DirectX runtimes. They were running smoothly and produced results with a satisfying rate between 50-120 fps on my AMD Radeon RX 5700 XT.

After running the DX12 benchmark too, I was able to load my savegame again. I doubt the crashes are gone though, as the game produced most of them after longer sessions of multiple hours. I will keep an eye on it

If the precompiled shader would have been just faulty and not completely absent, I would have had it attached to this post so you could attempt to debug it. But the log also told me that the game missed some PSD files to load, some of them dummy PSDs from a test_data directory; a dummy named "production_colony03_06_slot01_ice_diff.psd" and provided by a certain "raphael". I do hope you do not use this expensive Photoshop file format for texturing...

[Cuddle With a STRUGGLE!]

herzmut

Yeah I have no I dear whats wrong played around with it cant find anything that works yet, sometimes works for 6h no problem most days it crashes or my computer does.... Game freezes says its still playing hours after crash most of the time...
Haven't lost any of my saved games yet thankfully one of them has about 500h on it and I cant be f starting again as this game just takes so long and finding island I like is a problem, I also like to have my islands build up fast, I get bored waiting for resources in a new game.
only just got the new DLC if i lost my two main game I don't think it even bother playing it anymore lol.

[herzmut]

cuddle, do you have, by any chance, a defective or otherwise unrecognized USB device plugged onto your computer? I dismembered my "Dymo LabelPrinter" from my PC yesterday, ever since then, I was able to run the game for six hours now without a single crash.

I mostly had it on pause, so I didn't really have any action nor any autosave going on, but I'll continue my diagnostics on that now. (The game saves every 5 minutes, and most of the times, the crashes occured together with autosave.)

[herzmut]

So I had the game running for the last hours and it is just now that the game crashes again: it freezes, and once I kill the game via Task Manager in Windows, the game goes down with the whole Windows system. Computer reboots. Upon freezing, the game heats up my computer to 81°C (70°C average operating temperature), which is normal if the game comes into a deadlock. I restarted the game after the forced reboot, to run into the same freeze after just a few minutes. I'll delete the precompiled shaders again before I start the game another time.

I often pause the game and work in other applications or watch YouTube before I bring the game back up to continue it. Maybe that's not as good an idea as just to end the game and to pick it up again later on.

I let my PC cool down for now, maybe I return to the game later.

[UbiRaziel]

Hello everyone,

I'm sorry to hear you're facing these unusual crashes, I will do my best to help. Our team are currently investigating 1 type of crash, but it doesn't seem to resemble what you're experiencing.

Please answer the following as best you can -

- What are your PC specifications? Both hardware & operating system.
- Roughly how long has this issue been affecting you?
- Do you experience this issue in DX11, DX12 or both?

I appreciate you have answered some of these already in your posts above, I'd just like to compile everything together from your point of view.

As a troubleshooting step I'd like to suggest disabling background applications, just in case there's a conflict: https://support.ubisoft.com/Article/000063761

Also make sure both Windows Updates have been fully installed, and your video card drivers are fully up-to-date.

I'd also like to add that crashes that also affect your system are often not related to a game, but rather a driver or system update. Perhaps we can find something in common between both your systems.

Thank you for your time!

- Ubisoft Support

[herzmut]

Hello UbiRaziel,

Originally posted by UbiRaziel:

What are your PC specifications? Both hardware & operating system.

I have a Windows 10 Pro running on AMD Ryzen Threadripper 3970X CPU and AMD Radeon RX 5700 XT graphics, 64 GB RAM.

Originally posted by UbiRaziel:

Roughly how long has this issue been affecting you?

Ever since I started playing your game. Last time, it happened today again. I deactivated Ubi Connect's Cloud Sync and went down to DX11 and "very high" graphic settings after DirectX reported something like "Undefined: Present!"

Originally posted by UbiRaziel:

Do you experience this issue in DX11, DX12 or both?

I experienced them for the first time in DX11 today, I had them in DX12 before.

Originally posted by UbiRaziel:

Also make sure both Windows Updates have been fully installed, and your video card drivers are fully up-to-date.

This is a default go-to for every serious gamer and the first thing I check on every problem.

Originally posted by UbiRaziel:

I'd also like to add that crashes that also affect your system are often not related to a game, but rather a driver or system update. Perhaps we can find something in common between both your systems.

I already was able to reliably exclude hardware issues, such as RAM or VRAM defects by multiple memory checks. Since I always install the latest updates, the search for a common update causing the issues could be exhausting... however, I'd be glad to help out here.

Best regards,
Herzmut

[Ubi-WheelyDuck]

Originally posted by herzmut:

Hello UbiRaziel,

Originally posted by UbiRaziel:

What are your PC specifications? Both hardware & operating system.

I have a Windows 10 Pro running on AMD Ryzen Threadripper 3970X CPU and AMD Radeon RX 5700 XT graphics, 64 GB RAM.

Originally posted by UbiRaziel:

Roughly how long has this issue been affecting you?

Ever since I started playing your game. Last time, it happened today again. I deactivated Ubi Connect's Cloud Sync and went down to DX11 and "very high" graphic settings after DirectX reported something like "Undefined: Present!"

Originally posted by UbiRaziel:

Do you experience this issue in DX11, DX12 or both?

I experienced them for the first time in DX11 today, I had them in DX12 before.

Originally posted by UbiRaziel:

Also make sure both Windows Updates have been fully installed, and your video card drivers are fully up-to-date.

This is a default go-to for every serious gamer and the first thing I check on every problem.

Originally posted by UbiRaziel:

I'd also like to add that crashes that also affect your system are often not related to a game, but rather a driver or system update. Perhaps we can find something in common between both your systems.

I already was able to reliably exclude hardware issues, such as RAM or VRAM defects by multiple memory checks. Since I always install the latest updates, the search for a common update causing the issues could be exhausting... however, I'd be glad to help out here.

Best regards,
Herzmut

Hey there,

Thank you for your detailed update!

In this case it would be really beneficial to take a look at your Dxdiag[support.ubisoft.com] and Msinfo[support.ubisoft.com] so that we can get a deeper look at the problem.

These files can be attached to a new case[support.ubi.com] so that we can take a look.

Any trouble just let us know

-Ubisoft Support

[Cuddle With a STRUGGLE!]

I have a Predator G3
Windows 10
Problems Since Docklands DLC.
Both DX11 and DX12.

I have solved the system crash by replacing my power supply. all other systems are working fine, the game seams to have a lot of trouble with memory when running its at 99% capacity that's the only other problem I can find.
Game still crashes often however old saves or new games.