hud dissappears

[deus]

so how do i get my hud back on when it suddenly dissappears with me having my hands on my keyboard? alt-tabbing does not work.

[leopagne]

CTRL + G is the toggle to turn the HUD on and off. If that isn't working it's probably a bug that can be fixed by shutting down the game through Task Manager and loading it back up again. You will lose everything until your last autosave point (5 minutes of progress if you have autosave on).

[deus]

oh its just 5 minutes? thats fair.
thanks for the reply! :)

[Fuerst Fux]

Sometimes it helps to change sessions (numpad 1-5) for me.

[Ubi_TheBerry]

Hey guys!

Sorry for our delayed response, but it's great to see you've been able to get some help already!

If there's anything we can help with, just let us know.

Take care guys!

- Ubisoft Support

[deus]

Originally posted by Ubi_TheBerry:

Hey guys!

Sorry for our delayed response, but it's great to see you've been able to get some help already!

If there's anything we can help with, just let us know.

Take care guys!

- Ubisoft Support

Well, the only thing that you guys could be able to help with is fixing it i suppose. :)

[Ubi_TheBerry]

Originally posted by deus:

Originally posted by Ubi_TheBerry:

Hey guys!

Sorry for our delayed response, but it's great to see you've been able to get some help already!

If there's anything we can help with, just let us know.

Take care guys!

- Ubisoft Support

Well, the only thing that you guys could be able to help with is fixing it i suppose. :)

If someone can capture a clip demonstrating this behaviour, we'll certainly pass this onto the team for them to take a look at.

Thank you!

- Ubisoft Support

[Martus]

Originally posted by Ubi_TheBerry:

Originally posted by deus:

Well, the only thing that you guys could be able to help with is fixing it i suppose. :)

If someone can capture a clip demonstrating this behaviour, we'll certainly pass this onto the team for them to take a look at.

Thank you!

- Ubisoft Support

No need, steps to reproduce...

1. Play until you get the "you've been playing for two hours" notice.
2. Keep playing for another hour or so.
3. Observe UI disappear. No trigger, no warning.

The game world is still being rendered, even the UI layer works underneath, its just not being displayed - so you are able to Ctrl+S, Enter, Enter to save your game. The notification audio queue helps determine when the saving is done.

For some reason, this always happens AFTER the 2h warning. Its almost like its a sneaky deterrent to stop playing the game. This has happened *every* session without exception.

[Ubi_TheBerry]

Originally posted by Martus:

Originally posted by Ubi_TheBerry:

If someone can capture a clip demonstrating this behaviour, we'll certainly pass this onto the team for them to take a look at.

Thank you!

- Ubisoft Support

No need, steps to reproduce...

1. Play until you get the "you've been playing for two hours" notice.
2. Keep playing for another hour or so.
3. Observe UI disappear. No trigger, no warning.

The game world is still being rendered, even the UI layer works underneath, its just not being displayed - so you are able to Ctrl+S, Enter, Enter to save your game. The notification audio queue helps determine when the saving is done.

For some reason, this always happens AFTER the 2h warning. Its almost like its a sneaky deterrent to stop playing the game. This has happened *every* session without exception.

Hello Martus,

Thank you for getting back to us, this has since been raised to the team.

As part of their investigation, they have requested the system files of players experiencing this.

If you could please please open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

You can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

We can then pass these files on as part of their investigation.

Thank you!

- Ubisoft Support

[ScratchMarc]

This happens to me too. What works for me is the push the Windows key on the keyboard so that it exits the game window, and then click on the game in the taskbar to reenter.

[Ubi Milky]

Hello ScratchMarc, thank you for sharing your experience of the missing HUD.

So far pressing the Window's key or CTRL + G may make the HUD reappear for some players, for others a restart is required when this happens.

If you would like to help us find a resolution to this issue, please send us your Dxdiag and Msinfo files as requested from Ubi_TheBerry in the above message. Thank you for your help.

-Ubisoft Support

[KRT™sulu]

Originally posted by Ubi-Milky:

Hello ScratchMarc, thank you for sharing your experience of the missing HUD.

So far pressing the Window's key or CTRL + G may make the HUD reappear for some players, for others a restart is required when this happens.

If you would like to help us find a resolution to this issue, please send us your Dxdiag and Msinfo files as requested from Ubi_TheBerry in the above message. Thank you for your help.

-Ubisoft Support

just say it: it's an ultimate epilepsy protection - the game crashes before u run into health problems from staring into screen for too long

[Ubi-WheelyDuck]

Originally posted by sulu:

Originally posted by Ubi-Milky:

Hello ScratchMarc, thank you for sharing your experience of the missing HUD.

So far pressing the Window's key or CTRL + G may make the HUD reappear for some players, for others a restart is required when this happens.

If you would like to help us find a resolution to this issue, please send us your Dxdiag and Msinfo files as requested from Ubi_TheBerry in the above message. Thank you for your help.

-Ubisoft Support

just say it: it's an ultimate epilepsy protection - the game crashes before u run into health problems from staring into screen for too long

Hey there,

I can confirm this is not the case but certainly if you ever have trouble we will be happy to help

- Ubisoft Support

[Ubi_TheBerry]

Originally posted by D:

Hello Ubi.

This issue happened to me while playing a game of around 1 hour.. no warnings. I play the game on GeForce Now... any updates on the resolution of this issue so far ?

Hey there,

Thanks for reaching out.

I believe this was resolved.

Have you encountered this more than once?

If this is happening frequently, please could you capture any screenshot / video examples so we can take a look and see if this needs to be re-raised?

Thank you!

- Ubisoft Support

[Lokieys ★]

Issue is happening for me and my friend still around the 2 hour mark or so.

[76561199205081135]

Originally posted by Lokieys:

Issue is happening for me and my friend still around the 2 hour mark or so.

Understood, thank you for the details !

For the purpose of our investigation, in order to isolate the Issue, i invite you to provide us with a video or a screenshot of the problem as well.

If you'd like to share additional information, or if you have questions, don't hesitate to reach out to us !


- Ubisoft Support