Game won't launch? Try this fix...

[Xenn]

I was having the issue others on Win 7 are having that the game would not launch. I restarted but still nothing. Launching uplay I got an error "The procedure entry point cef_parse_csssolor could not be located in the dynamic link library libcef.dll." Downloading the uplay installer from https://uplay.ubisoft.com/en-US and reinstalling uplay fixed the issue.

[alex010300]

So it’s a Uplay issue.

[xerxes0]

I cant even launch no message at all I suspect buggy UPLAY
requested refund tired of this anal olic stuff

[scevola]

I had a similar issue ("The procedure entry point xxx could not be located") but in dgbhelp.dll. Reinstalling Uplay did not work for me, but deleting dgbhelp.dll and dgbcore.dll did the trick (in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 1800\Bin on my machine).

[Muffin]

Same issue, the game wont launch
the only thing i get is a prompt of launching the game then it disappear

[Badger]

Hey guys iv had this and if you you have an nvidia card then open up the app click anno on your home page and click revert back. This stops nvidia optimising the game and you are all good to go

[76561198412668683]

Hey there,

Please make sure you are running Steam, Anno 1800 and the Uplay client with {HIVATKOZÁS TÖRÖLVE}administrator rights.

If this does not resolve your issue, please try reinstalling the game.

If you continue to experience issues after this, can you please create a case on the {HIVATKOZÁS TÖRÖLVE}support website and provide me with your case number, so I can pass this on to the team for investigation.

Thanks.

- Ubisoft Support

[Muffin]

Running Steam, Anno and uplay in as an administrator solved the issue

[ScarFace]

nothing helped, opened a case on the support site :(

[Tyler_davis21]

I am now having this issue... I have a support case opened, but so far no luck on the troubleshooting tips. the game ran fine since launch up until today. I select play in steam and the anno mini window comes up letting me know it is starting and connecting to the cloud, and then the screen goes black for about 10 seconds and closes. No errors. I have checked for updates for my PC and I installed one. My graphics driver is up to date, thought anno does not show in the list on the GeForce Experience. My motherboard is up to date. I have uninstalled the game and reinstalled. Uninstalled Uplay and reinstalled.. disabled all firewalls, did not helped so placed those back to their settings. Ran steam as an admin went to games an play and that did not work either.

[WarRaven]

Re-install and running everything as administrator did not work.

[Tyler_davis21]

I think UPlay is having an issue.

[Zen]

Same, the game not work!!!

[Tyler_davis21]

After looking into this for hours it looks like igfxCUIService is to blame. I have disabled my intell HD graphics in the services but it is still black screening and crashing. I really have no idea how to fix this.

[Salon-GierPC_kk11]

The game not work! Patch 5.3 has broken something!

[GandalfTheReal1]

TGB WarRaven eredeti hozzászólása:

Re-install and running everything as administrator did not work.

I have the exact same problem.