blue screen after 30 minutes of the campaign. SOLVED

[tallestman]

Hello, after 20 minutes or 30 minutes of the campaign, blue screen appears and windows crashes. My system is stable, I have this problem only with Anno 1800 (more than 20 games installed, more tha 1000 hours of play....).
Yesterday I updated the AMD drivers (last version is optimized for anno 1800) and the system but the problem persists.

[76561198412668683]

Hello there,

You can check the cause of a bluescreen error in your windows dump folder.

A guide to doing this can usually be found online.

The information provided in the dump can usually help you troubleshoot the issue.

- Ubisoft Support

[tallestman]

sorry, but this type of answer is not useful if no link or guide are posted.
A generic answer "A guide to doing this can usually be found online" is not support!
Support is another thing.

The error code is:
0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000).

I'm downloading and reinstalling the game.
Maybe it could be a corrupt file, according "online guide". I checked memory and VGA.

The problem is the same playing in steam mode offline (suggestion of other thread)

Have you other ideas? Thank you

[tallestman]

In detail the error is related to:

KMODE_EXCEPTION_NOT_HANDLED and ntoskrnl.exe

Have someone idea? Thank you

[tallestman]

I solved.

1) Install amdcleanuputility
2) Disinstall amd driver in windows in safe mode
3) Shutdown
4) Reinstall "optimized amd driver for Anno 1800" driver higher than 19.4.2 as administrator

[[GD]Krom]

I have the same problem, BSOD about every hour or even earlier (yesterday right after 5 minutes). Same errorcode as OP, latest AMD drivers (19.4.2), Windows 7, Radeon R290X GPU, FX-8950 CPU. Checked memory, everything okay.

Worth to mention that it only happens while playing Anno, not in any other application / game. I even cannot remember when I had the last BSOD before Anno, it's really super super rare to happen, but with Anno it happens all the time. :(

Edit: I can see that my last BSOD before Anno was in 2014, just to say that it is _really_ rare for me to happen.