FIXED... New problem now... Can't save games

[jcaf]

OK. So this is the second problem (and second discussion) on saving games. Everything was fine a week ago. But now, whenever I save a game, I can't load it. The game crashes if I try to load it.

If I save a game and then log out and log back in again, the saved game just isn't in the list at all. And when I go to the directory on my PC where the saved games are supposed to be saved, the new saved games aren't there. The game isn't saving the games.

Anyone have a fix?

[iiSkillz]

Had this problem a couple of weeks ago. Windows might be blocking Anno from making changes to protected folders. If you go to Controlled Folder Access in windows(Just search for it), you can then allow the Anno 1800.exe file through.

[jcaf]

Yes! It worked. Thanks a million, Skillz. Just to repeat for anyone else who might have this problem...

Problem: Anno 1800 is trying to write to your PC's "Documents" folder, but it's being denied access to that folder.

Solution:

a) Windows Start menu type "Controlled Folder Access"
b) When there, click "Allow an app through Controlled folder access"
c) Click "+ Add an allowed app"
d) From the drop down list, select "Recently blocked apps" if you tried to save an Anno 1800 game and it didn't work / or select "Browse all apps" if you're giving permission to an app for the first time
e) Select the "+" by the app you want to give access to.

Come to think of it, I had the same problem with Civitatem saves not working. Looks like this fix is a good one to keep handy. It seems to be coming up a lot.

[ArcticWolf]

What happened to my game I was playing?

When I stop playing and exit, the next time I come back I have to start over again? WTH?

What happened to Load Saves?

[Amb4456]

I'm having the same issue... very frustrating!

[HazzD]

ANNO 1800 SAVE/LOAD PROBLEM

Hello everyone,

Just started play Anno1800 yesterday. I saved the game after spending couple of hours. But on main menu there is no loading games or etc. Just new game. Anno 1800 is located at (D). Maybe it is the problem but it is not make sense. Even now im trying to new game and save for just checking and still no loading games. always only new game at main menu.

Is there someone who know the solution

[HazzD]

is there any update ? i'm having the same issue aswell

[HazzD]

I'm having issue of loading games but different way, when i saved and quit the game there is only new game at main menu. There is no load tab. Is it work for that problem too?

[Ubi-Thorlof]

Merged a few threads with the same topic. The problem likely is that Anno is denied access to the "Documents" folder on your PC to save games.
You will need to allow Anno 1800 to write into that folder. Quoting the steps that jcaf shared above:

Originally posted by jcaf:

Solution:

a) Windows Start menu type "Controlled Folder Access"
b) When there, click "Allow an app through Controlled folder access"
c) Click "+ Add an allowed app"
d) From the drop down list, select "Recently blocked apps" if you tried to save an Anno 1800 game and it didn't work / or select "Browse all apps" if you're giving permission to an app for the first time
e) Select the "+" by the app you want to give access to.

[rasnell59]

I just bought the game yesterday, and I'm having the same problem. There is no way to load or continue a saved game. The files are being saved into the documents folder and are not blocked by a firewall or controlled folder access. There simply is no way to load or play a saved game from the anno 1800 main menu. Several others have noted the same problem above in recent days. Help.

[jamiechi]

Originally posted by Ubi-Thorlof:

Merged a few threads with the same topic. The problem likely is that Anno is denied access to the "Documents" folder on your PC to save games.
You will need to allow Anno 1800 to write into that folder. Quoting the steps that jcaf shared above:

Originally posted by jcaf:

Solution:

a) Windows Start menu type "Controlled Folder Access"
b) When there, click "Allow an app through Controlled folder access"
c) Click "+ Add an allowed app"
d) From the drop down list, select "Recently blocked apps" if you tried to save an Anno 1800 game and it didn't work / or select "Browse all apps" if you're giving permission to an app for the first time
e) Select the "+" by the app you want to give access to.

The entire folders need to be selected. Not single files.
This includes the entire folder that the game is installed in (Uplay\games), the entire Anno 1800 folder in Documents, and the entire folder in %Appdata%\Ubisoft. In general this needs to be done for all games that are installed from trusted sources such as Steam or Uplay.

[rasnell59]

Does not work. No files have been blocked. Controlled Folder Access is off so nothing is being blocked.

[Mike Hammer]

Having this issue as well. No load game options whatsoever. Controlled folder access was already disabled