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https://anno1800.fandom.com/wiki/Trade_routes#Special_options
Two of those can cause major backups and usually are not worth using any of these options unless you are doing something special.
As for them not going to other piers are the piers on other parts of the island?
They will default to a set location and you will need to adjust their pathing for them in the trade route menu to use other harbors if this is the case.
I haven't touched any of the special options. I think its set to wait for goods.
I got 4 piers on the left of my trading post warehouse and 5 on the right side, they are all lined up. Sometimes they end up in a queue on the rightside rather than taking an open pier on the left..
Be default none of those options should be enabled so if you never did that then something else is happening
In order for them to use another harbor on the same island you may need to change their pathing routes as you can see here:
https://anno1800.fandom.com/wiki/Trade_routes#Region_map
Without doing that they will stop at the closest harbor on the default pathing they have and if you have many ships meeting up at the same harbor at the same time this can cause issues.
You do get ways to increase loading speeds either for the piers themselves or for ship items but if it's not a loading speed issue like you believe something else is causing problems.
Also remember that loading time is not something you really see on it's own since as soon as a ship reaches a loading dock the resources are traded instantly but the game will then take the time to delay the ship there based on how much it traded and the loading speed of the pier.
Also if you have the "Land of Lions" dlc you can also get a advanced pier that can be used to restrict what ships will use it.
https://anno1800.fandom.com/wiki/Pier#Specialise_Pier
There are some items you can equip a Harbor Master with to help speed up unloading but not a lot.
There are also items you can equip your ships with to speed unloading times.
As mentioned make sure you do not have any ships set to "wait for goods"
Thanks much appreciated, I will check it out the next time I will logon hope that will solve it I think it will.
As you advance the basic piers are not good enough...
I just bought some perks for my ships that give 45% extra loading speed -5% sell fee