ubisoft connect is not available

[torstege]

Game does not start: ubisoft connect is not available

[basid]

The same problem here. Since 12 january it does not connect with Ubisoft Connect.

[basid]

My solution was uninstall the Citrix Client. Now I can play again.

[torstege]

Thanks for your response, never heard from citrix client????

[John]

same problem now for atleast 3 months, wrote them a ticket, and all of their solutions didn't work

[kent_secher]

Ubisoft Connect fails to connect almost every time I start the game. I kill the Ubisoft Connect (32 bit) process in Task Manager and then it works.

[b0wter]

What helped me was to disable my wired internet connection and use a wifi stick and my phone to tether. After starting the game I quit in the menu and re-enabled my wired connection and everything was fine.

[76561199205081135]

Hi everyone !

I've taken note of your messages, and I'm sorry to hear that launch Issues prevented you from enjoying Anno 1800 !

The thread has been moved to the Community Support section of the forum, to bring it the best possible visibility.

torstege, Citrix client is an app that can be used to connect to remote apps / remote desktops (remote school / remote working for example).

{LINK REMOVED}Update 16.1 was released yesterday, and includes a fix for the game not starting under certain circumstances.

If the problem persists afterwards, or if you have questions, don't hesitate to let us know !


- Ubisoft Support

[torstege]

Ubisoft connect still not available. Update was useless for me and I am not amused at all.

[John]

I've managed to locate the error in the Launcher Logs " Failed to read from socket. Error is 10060 ". First time i hear about this one, how do i fix it?

[torstege]

Right now ubisoft connect works properly! I cross my fingers!

[torstege]

Ubisoft connect does not work. it`s a shame!

[poliobjetivo]

tengo problemas a raiz de la ultima actualizacion.. sabe alguien como poder iniciar el juego.
I have problems due to the last update. Does anyone know how to start the game?
I have the same problem

[ButtNaked]

I had the same problem and i tried a lot of things.
The only solution that worked for me was to use a vpn client (OpenVPN).
I used the free service from protonvpn (protonmail). But I am sure there are also other good vpn provider.

gl

[John]

These commands from a random page helped me solve the problem after nearly 4 months of problems. Run CMD as admin then type these in
ipconfig /flushdns
ipconfig/registerdns
ipconfig/release
ipconfig /renew
netsh winsock reset

then Restart your PC.

here's the website
https://www.technewstoday.com/ubisoft-connect-not-working/

[Ubi_TheBerry]

Hey there guys,

Apologies for the delay, thanks for sharing what solutions worked for you and keeping the thread updated, we appreciate it.

If you're still having issues with the client, please ensure it's up to date[ubi.li] and let us know if you need any further support!

- Ubisoft Support