Anno 1800

Anno 1800

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LazyChaser Sep 28, 2024 @ 11:00am
Ubisoft connect ERROR
I can't start the game. I haven't played for a long time and my account authorization has expired, last time in the mail and password entry window in my house the power went out. Now I'm trying to start and the ubisoft connect application does not open any window. And the ubisoft connect application just hangs as a running program on my taskbar in windows. The question is, can I clear some cache to fix this problem?
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Showing 1-2 of 2 comments
LazyChaser Sep 28, 2024 @ 11:12am 
Its my launcher log
```[ 368] 2024-09-28 23:00:00 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 368] 2024-09-28 23:00:21 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 368] 2024-09-28 23:00:22 [17392] ERROR WriteFileAsyncJob.cpp (65) DarkVision: WriteFileAsyncJob::OnUpdate Job (WriteFileAsyncJob) - File Write Failed
[ 368] 2024-09-28 23:00:22 [17392] ERROR AsyncOperation.cpp (80) DarkVision: [cbt::AsyncOperation] Async Operation WriteFileAsyncJob Failed with result [GenericResult Failed]: Async Op Failed
[ 368] 2024-09-28 23:00:45 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 368] 2024-09-28 23:00:52 [17392] ERROR WriteFileAsyncJob.cpp (65) DarkVision: WriteFileAsyncJob::OnUpdate Job (WriteFileAsyncJob) - File Write Failed
[ 368] 2024-09-28 23:00:52 [17392] ERROR AsyncOperation.cpp (80) DarkVision: [cbt::AsyncOperation] Async Operation WriteFileAsyncJob Failed with result [GenericResult Failed]: Async Op Failed
[ 368] 2024-09-28 23:01:05 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 368] 2024-09-28 23:01:22 [17392] ERROR WriteFileAsyncJob.cpp (65) DarkVision: WriteFileAsyncJob::OnUpdate Job (WriteFileAsyncJob) - File Write Failed
[ 368] 2024-09-28 23:01:22 [17392] ERROR AsyncOperation.cpp (80) DarkVision: [cbt::AsyncOperation] Async Operation WriteFileAsyncJob Failed with result [GenericResult Failed]: Async Op Failed
[ 368] 2024-09-28 23:01:29 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 368] 2024-09-28 23:01:46 [ 7360] INFO CefClientHandler.cpp (180) Close for browser with id: 4
[ 368] 2024-09-28 23:01:46 [ 4540] INFO Shutdown.cpp (137) Received shutdown message (generic)
[ 368] 2024-09-28 23:01:46 [ 7360] INFO AppController.cpp (158) Received shutdown message (quit), returnCode: 0
[ 368] 2024-09-28 23:01:46 [ 7360] INFO CefClientHandler.cpp (180) Close for browser with id: 2
[ 368] 2024-09-28 23:01:46 [ 7360] INFO CefClientHandler.cpp (180) Close for browser with id: 1
[ 368] 2024-09-28 23:01:46 [ 7360] INFO CefClientHandler.cpp (180) Close for browser with id: 3
[ 368] 2024-09-28 23:01:46 [ 2348] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (170)
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (174) -- Starting Ubisoft Game Launcher --
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (177) Platform: PC.
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (185) Exe version: 156.1.11139
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (186) Installed version: 11139
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (187) Built: Sep 16 2024.
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (192) OS: Microsoft Windows 10, 64-bit Professional (build 22621)
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (197) CPU: 12th Gen Intel(R) Core(TM) i5-12400F
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (202) GPU: AMD Radeon RX 6600
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (207) RAM: 16384 MB
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (215) Timezone: UTC+05:00
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (232) Command line: -upc_uplay_id 4554 -uplay_steam_mode
[ 5192] 2024-09-28 23:05:33 [ 2404] INFO HubUtils.cpp (236) Dev args present:
[ 5192] 2024-09-28 23:05:35 [ 2404] INFO Hub.cpp (117) Environment is PROD.
[ 5192] 2024-09-28 23:05:35 [ 5796] INFO BusSettings.cpp (124) Failed to disable start on Windows start.
[ 5192] 2024-09-28 23:05:35 [14772] ERROR CefPakFile.cpp (93) File css/fonts/roboto-light.ttf not found!
[ 5192] 2024-09-28 23:05:35 [16624] INFO ConnectView.cpp (188) Using CEF with native rendering
[ 5192] 2024-09-28 23:05:35 [14772] ERROR CefPakFile.cpp (93) File css/fonts/roboto-bold.ttf not found!
[ 5192] 2024-09-28 23:05:35 [14772] ERROR CefPakFile.cpp (93) File view/notifications/main.html not found!
[ 5192] 2024-09-28 23:05:35 [ 4232] INFO GameStartPipe.cpp (82) Accepted connection.
[ 5192] 2024-09-28 23:05:35 [ 4232] INFO GameStartPipe.cpp (83) Starting game session.
[ 5192] 2024-09-28 23:05:35 [14772] ERROR CefPakFile.cpp (93) File view/modals/main.html not found!
[ 5192] 2024-09-28 23:05:35 [14772] ERROR CefPakFile.cpp (93) File v2/view/popup/main.html not found!
[ 5192] 2024-09-28 23:05:36 [14772] ERROR CefPakFile.cpp (93) File view/start/main.html not found!
[ 5192] 2024-09-28 23:05:45 [13496] ERROR WriteFileAsyncJob.cpp (65) DarkVision: WriteFileAsyncJob::OnUpdate Job (WriteFileAsyncJob) - File Write Failed
[ 5192] 2024-09-28 23:05:45 [13496] ERROR AsyncOperation.cpp (80) DarkVision: [cbt::AsyncOperation] Async Operation WriteFileAsyncJob Failed with result [GenericResult Failed]: Async Op Failed
[ 5192] 2024-09-28 23:06:05 [ 6436] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 5192] 2024-09-28 23:06:21 [ 6436] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs
[ 5192] 2024-09-28 23:06:25 [13496] ERROR WriteFileAsyncJob.cpp (65) DarkVision: WriteFileAsyncJob::OnUpdate Job (WriteFileAsyncJob) - File Write Failed
[ 5192] 2024-09-28 23:06:25 [13496] ERROR AsyncOperation.cpp (80) DarkVision: [cbt::AsyncOperation] Async Operation WriteFileAsyncJob Failed with result [GenericResult Failed]: Async Op Failed
[ 5192] 2024-09-28 23:06:30 [16624] INFO CefClientHandler.cpp (180) Close for browser with id: 4
[ 5192] 2024-09-28 23:06:30 [ 4232] INFO Shutdown.cpp (137) Received shutdown message (generic)
[ 5192] 2024-09-28 23:06:30 [16624] INFO AppController.cpp (158) Received shutdown message (quit), returnCode: 0
[ 5192] 2024-09-28 23:06:30 [16624] INFO CefClientHandler.cpp (180) Close for browser with id: 2
[ 5192] 2024-09-28 23:06:30 [16624] INFO CefClientHandler.cpp (180) Close for browser with id: 1
[ 5192] 2024-09-28 23:06:30 [16624] INFO CefClientHandler.cpp (180) Close for browser with id: 3
[ 5192] 2024-09-28 23:06:30 [ 6436] ERROR JobSendRemoteLogs.cpp (95) Not yet ready to send remote logs```
watermonster Sep 30, 2024 @ 10:51am 
I have an "Can not verify ownership" issue starting the game after 315 hrs of playtime. Ubisoft support are a bunch of losers.
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Date Posted: Sep 28, 2024 @ 11:00am
Posts: 2