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Anno 1800 > General Discussions > Topic Details
XB-7 Nov 28, 2024 @ 12:17pm
Is Ubisoft Connect down today?
Just bought the game. It wont' start because it says it can't connect to Ubisoft Connect.

When I went to their website and tried to download it manually, the link is broken, or just hangs until it times out.
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Showing 1-9 of 9 comments
XB-7 Nov 28, 2024 @ 12:59pm 
Yeah, disappointing. seems ubi.li is completely down or I can't access it at all.
#1
wleonard1 Nov 28, 2024 @ 1:21pm 
It is working for me. try again
#2
XB-7 Nov 28, 2024 @ 1:21pm 
The Ubisoft Support on X posted today, "If you’re experiencing issues with Ubisoft Connect, try running the application with administrator rights 👇."

LOL, how do we do that on Proton? I wonder if they made some administration changes that broke compatibility with Steam Proton? Anyway, I'm just talking to myself since nobody is replying.
#3
XB-7 Nov 28, 2024 @ 1:24pm 
Originally posted by wleonard1:
It is working for me. try again

Yeah, all I get is a pop-up saying, "Unable to detect Ubisoft Connect Installation. Please make sure Ubisoft Connect is installed."

If you've already installed and ran the game in the past, I imagine this doesn't affect you.
#4
XB-7 Nov 28, 2024 @ 2:22pm 
It's a shame to have to issue a refund. This looked really cool.
#5
XB-7 Nov 29, 2024 @ 2:59pm 
Sorry to keep spamming my own thread, but it is a holiday weekend. I'm still trying to figure out how to get ubisoft connect to work on proton. If there are any suggestions, I'd appreciate any advice. From searches, it appears other have gotten 1800 to work.
#6
XB-7 Dec 12, 2024 @ 8:40am 
Well, I finally figured out what the problem was. During the installation of proton, the Steam developers should add UbisoftConnect to the cookbook. The game doesn't install it on its own. I had to use protontricks to install it. After that the game runs fine.
#7
Matze Dec 13, 2024 @ 5:21am 
Originally posted by XB-7:
Well, I finally figured out what the problem was. During the installation of proton, the Steam developers should add UbisoftConnect to the cookbook. The game doesn't install it on its own. I had to use protontricks to install it. After that the game runs fine.
Thank you for your answers.
I didn't have the same problems with Proton on Steam Deck but it's always nice to post a solution for those who'll come after you.
#8
XB-7 Dec 13, 2024 @ 4:45pm 
Originally posted by Matze:
Thank you for your answers.
I didn't have the same problems with Proton on Steam Deck but it's always nice to post a solution for those who'll come after you.

I honestly believe my Internet provider was blocking the download. When I access the ubisoft website, I still can't pull up the short link provided to download the installation executable by hand. After having UbisoftConnect installed, there are no issues with reaching the internal servers.
Last edited by XB-7; Dec 13, 2024 @ 4:48pm
#9
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Anno 1800 > General Discussions > Topic Details
Date Posted: Nov 28, 2024 @ 12:17pm
Posts: 9

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