DX12/DX11 crashes

[Civilized]

PC Specs:
Ryzen 5 2600
GTX 1080Ti
16GB DDR4 @ 3200MHz

Drivers are up to date.

Problem:
The game randomly crashes while playing (using DX12 and DX11) and puts out the following errsor message:

An unexpected DirectX error ocurred.

IDXGISwapChain::Present failed with error DXGI_ERROR_DEVICE_REMOVED.
GetDeviceRemovedReason returned 0x887a0007.

This first happened in the campaing right before a cutscene was about to start.
Afterwards this happened during usual gameplay.

[Psychic]

Try updating your GPU driver.

[Civilized]

Publicado originalmente por Psychic:

Try updating your GPU driver.

Drivers are up to date.

[Psychic]

Try rolling back then, I'm using 419.67 and no crashes so far.

[Antize]

I crash too but no error message ):

[sololeif]

Same, mine keeps crashing everytime I play offline mode in UPLAY while im connected to the internet.

[Civilized]

Publicado originalmente por Psychic:

Try rolling back then, I'm using 419.67 and no crashes so far.

Doesn't fix it for me, sadly.

[Saviliana]

Try update your directx, or reinstall that.

[Ytse]

Same problem since BETA. But I have this problem only when use DX12. DX11 seem stable.

[JunCLJ]

I am facing this DirectX crash issue only after ubisoft was released new updates yesterday. I'm playing in DirectX 12 since the game release and able to run this game stable for a whole day without any issue. Not sure what did Ubisoft did in their updates yesterday, my Anno 1800 now keep crashing after the updates. My only temporary solution is switch to DirectX 11 and seems like no more DirectX crash issue.

[FredDie]

DX 11 doesnt crash for me either, while DX 12 does a lot...Sucks that it runs like potato on DX 11.

[Xamurai]

An unexpected DirectX error ocurred.

IDXGISwapChain::Present failed with error DXGI_ERROR_DEVICE_REMOVED.
GetDeviceRemovedReason returned 0x887a0007.

same thing here.

[UbiCosmos]

Hello,

Please reach out to our Support Team[support.ubi.com] if you are receiving continuous DX issues.

[JayY653]

still the same problem after the patch

[Jin Shepard]

Publicado originalmente por UbiCosmos:

Hello,

Please reach out to our Support Team[support.ubi.com] if you are receiving continuous DX issues.

I have this issue contantly too, you guys must have enough crash reports by now.. ?

[JayY653]

Publicado originalmente por Jin Shepard:

Publicado originalmente por UbiCosmos:

Hello,

Please reach out to our Support Team[support.ubi.com] if you are receiving continuous DX issues.

I have this issue contantly too, you guys must have enough crash reports by now.. ?

I sent ~100 crash reports everytime I found a new (not working) "workaround" for this