Quest Bug?

[Mechanicu5]

After 2 hours in, all NPCs and quests stop reacting so I'm basically stuck on my journey quest for the last hour of playing. Any solution?

[Freezepopper]

This seems to happen when you close down any of the NPC chat boxes. After that they refuse to open again on any quest. Try reloading an earlier save,

[76561198412668683]

Hey,

Can you please create a case on the {LINK REMOVED}support website so we can look into this for you?

Thanks

- Ubisoft Support

[Freezepopper]

Originally posted by UbiRedbeard:

Hey,

Can you please create a case on the support website[support.ubi.com] so we can look into this for you?

Thanks

- Ubisoft Support

Actually I tried contacting Ubisoft Support already and got this response:

To fully troubleshoot the problem, try the steps below:

1. Turn off your apps in the background:

On the desktop, press the Windows key and the R key at the same time.
Type MSCONFIG and press Enter.
Go to the Startup tab and click Open Task Manager.
For each startup item in Task Manager, select the item and click Disable.
Close the Task Manager.
On the Startup tab of the System Configuration dialog box, click OK, and then restart your computer.

Note: For Windows 7, you can simply click Disable All on the Startup tab within the System Configuration window.

2. Delete your temporary files:

Press the Windows key and the letter R at the same time.
Type% TEMP% and press Enter.
Select All (Edit> Select All or Ctrl + A).
Press the Delete key.

3. Make sure the video card, sound card, motherboard, and processor drivers are up to date. Running two cards in SLI or running two screens may also cause problems. Disable the SLI or disconnect the additional screens you are using. If you are overclocking, try running in the inventory watch settings.

4. Make sure any antivirus or firewall software on your system is disabled.


5. Install Windows Updates:
Click the Windows Start button and go to All Programs -> Windows Update. In the left pane, click "Check for Updates," and if there are any, choose "Install Updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates

To continue, you would need your MSInfo file. This file contains information about the driver system of your video cards and sound cards, as well as other useful information about your computer.

First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX at https://support.microsoft.com/en-us/kb/179113.

After installing DirectX, do the following:

1. Press the Windows key and the letter R at the same time.
2. In the Open box, type "msinfo32" (without the quotation marks) and click OK.
3. When the program is in place, open the Software Environment section on the left side and select Windows Error Reporting.
4. Verify that Windows Error Reporting has been fully loaded before you can save it.
5. At the top, click File, and then click Save.
6. Click the "Save" button to save the file as an .nfo file on your desktop.
7. Press https://support.ubi.com/en/Cases
8. Enter your Ubisoft Account information, and then click LOGIN.
9. Click below 08621708 to find your incident.
10. Click "Attach Documents"
11. Find the "dxdiag.txt" that you previously saved and click Open.
12. Click "SUBMIT ANNEXES" to complete the incident.

If you receive an error stating that the file is too large, you will need to compress it using WinZip or WinRAR.

Once received, I will do what I can to help.

Best Regards
Roxanne G
UBisoft Support

[76561198412668683]

Thanks for confirming that.

Are you able to provide a video of the issue that I can pass on to the team?

- Ubisoft Support

[DrTank09]

I'm having this same issue. Delivery quest between the old and new world made it so that the individual requesting the goods wouldn't accept them upon arrival.

[Boosted LittleBlueLine]

I have the same issue, I can for some reason see quests in the old world but only if I am in the new world, I can not complete anything except main story lines. Classic.

[Hugh Jass]

Exact same issue. Got stars everywhere, diff cities, diff ships, diff "worlds", can't click on any of them and accept the quest. Ubi support page is garbage, no help at all. Tried restarting, rebooting, reloading earlier saves, no go on all of the above.

[Cap'n_Rocko]

same problem here. I closed a dialog box and now I cannot do my villager quest (take a photo) and no other dialog boxes have popped up in hours. For $60 I should not have to waste hours of my time.

[CoD4Mike]

sadly it doesn't get better, I did the follow up quests and the ships I had to follow just randomly stopped, I doubt they will fix it, but the game is at least decent you just can't play the main quests

[Bangerz]

Same, quests are completely broken after closing a popup dialog.

lol @ asking people to disable their startup items for what is obviously a game bug though.

[RaginCanayjin]

All of my quests broke once my 2 frigates arrived in the New World for the "Emergency Evacuation" quest. Can't continue the game, and every time I load an earlier save it just bugs out again at the same point.

[Adreldon]

Does this look like the same thing everyone else is experiencing? Some of the details seem different, but it seems like a similar quest bug.

https://www.youtube.com/watch?v=TL32ogPwphI&feature=youtu.be

[☭ Calabresa ☭]

https://steamcommunity.com/app/916440/discussions/1/1680315447969246098/