NASTY 7.1 AUDIO 100% WORKING FIX / WORKAROUND

[[XGS]DonkyBoY]

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This post has been updated with a fix that works for all USB 7.1 headsets
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Waiting for a patch is pointless its not happening ever
The problem is nasty scratchy audio with pops and crackles with Logitech G35 / G930 headset

Yes i have tried all other fixes on these forums todate some seem silly some make sense none of them work 100% and sometimes the problem seems random just restarting your game 20times might work.

what works 100% for me and others i know that are playing this game = installing older drivers for the headset b4 Logitech tried to make changes and incorporate all devices under the one interface the nasty an much hatted LGS

The particular driver im using is g930_100364b_x64.exe on windows 7x64 ultimate
This audio driver is working 100% never fails you can find it here ftp:/ftp.logitech.com/pub/techsupport/headsets/g930_100364b_x64.exe
or the 32bit version here
ftp:/ftp.logitech.com/pub/techsupport/headsets/g930_100364b.exe
if you require older versions still try here
http://www.mmnt.net/db/0/0/ftp.logitech.com/pub/techsupport/headsets (the ones with a J in thier name are Japanese lang versions i wouldnt install these unless you can read ♥♥♥)

some of you maybe using multiple logitech devices as i do such as keyboard / mouse / wheel & headset i can still use my mouse and g keys by installing the old setpoint and not the LGS software

I have now tested this on 2 of my own PC's and i have freinds who have done the same its working for us so i figured id share with you.

we are running both
AMD and Intel CPU's
Nvidia and ATi GPU's

Sorry i cant help other branded USB headset users problems maybe you could try some older drivers and see if you can achive similar results

This may or maynot work its been found that this audio bug still persists and is actualy somewhat random you change settings and think you have fixed it but infact it comes back next time you launch the game maybe
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Below is 100% working fix not just for Logitech g35 / g930 this will work for evey one
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Thanks Max for this great Idea i can Confirm its 100% on the money

Początkowo opublikowane przez max:

Hey guys,
I did have the same issue and I tried all the fixes listed in here and some other forums.
Neither of them worked for my machine, but I DID find a workaround.
Here is what you have to do:
1) Download Virtual Audio Cable from the trusted source of your choice and install the program.
2) When installed open up the Control Panel and add one Virtual Line
3) After adding the line go to your Window Sound Settings under Playback and Microphone and activate "LINE 1". In Playback you also set "LINE 1" as your default playback device (Right click -> Set as Default device)
4) Under your Microphone Settings Right-Click the "LINE 1" and go to the properties. In there go to Tab "Listen" and set the option "Listen to that Playback Source" (Might be called differently, since I'm not on an english system atm) and select your headset within the dropdown menu.
For me this is "Speaker (Logitech G35 Headset)". Click Apply
5) If everything worked fine you should see the graphical equalizer go up and down as soon as you play any sound from any application. So go ahead and test it with a media player. I did this with Spotify. What actually happens is, that Spotify uses Line 1 as Default Device and since you said ok I wanna hear everything that comes to Line 1 over my Headphones you should hear everything normally. Dead Island will send its sound to Line1, too from now on and since Line1 is just a stereo device there shouldn't be an issue as where Dead Island wants to send 7.1 sound to the Logitechs G35. This is why the error occurs in the first place. The Logitech G35 isn't a real sorround headset, it just simulates the surround sound but stating in Windows it can handle 7.1.
The fix worked for me. Hopefully it does for everyone else in here.
If somethings not clear about VAC just see this post:
http://blog.hemp-society.de/2013/02/how-to-exclude-any-audio-off-your_4.html
That's how I set up my VAC except for the fact, that I just used ONE VAC Line not three as listed in the post.

Cheers Mates and Have Fun giving those zombies that they deserve

Max

Absolutely brilliant :D

[[XGS]DonkyBoY]

I have not tried using Virtual Audio cabhle my self to remedy the problem but i see no reason why it shouldnt work.

as windows / dead island would now be out putting to the Stereo Virtual Audio Cable and not using the logitech G930 driver avoiding all wireless and 7.1 problems.

make sure you set your default sound output in windows to your virtual audio cable, I have a feeling that you may have forgoten that step.

I will reinstall DI myself and give it ago maybe this weekend and see if i can get VAC to play ball with my Logitech G930 / Corsair Vengence 2100 / Razor Tiamat 7.1
all of wich are know to have problems with Dead Island and its not a USB problem as the Tiamat are anologue and are also true 7.1 not fake / virtual like the others.

[[XGS]DonkyBoY]

Początkowo opublikowane przez max:

Hey guys,
I did have the same issue and I tried all the fixes listed in here and some other forums.
Neither of them worked for my machine, but I DID find a workaround.
Here is what you have to do:
1) Download Virtual Audio Cable from the trusted source of your choice and install the program.
2) When installed open up the Control Panel and add one Virtual Line
3) After adding the line go to your Window Sound Settings under Playback and Microphone and activate "LINE 1". In Playback you also set "LINE 1" as your default playback device (Right click -> Set as Default device)
4) Under your Microphone Settings Right-Click the "LINE 1" and go to the properties. In there go to Tab "Listen" and set the option "Listen to that Playback Source" (Might be called differently, since I'm not on an english system atm) and select your headset within the dropdown menu.
For me this is "Speaker (Logitech G35 Headset)". Click Apply
5) If everything worked fine you should see the graphical equalizer go up and down as soon as you play any sound from any application. So go ahead and test it with a media player. I did this with Spotify. What actually happens is, that Spotify uses Line 1 as Default Device and since you said ok I wanna hear everything that comes to Line 1 over my Headphones you should hear everything normally. Dead Island will send its sound to Line1, too from now on and since Line1 is just a stereo device there shouldn't be an issue as where Dead Island wants to send 7.1 sound to the Logitechs G35. This is why the error occurs in the first place. The Logitech G35 isn't a real sorround headset, it just simulates the surround sound but stating in Windows it can handle 7.1.
The fix worked for me. Hopefully it does for everyone else in here.
If somethings not clear about VAC just see this post:
http://blog.hemp-society.de/2013/02/how-to-exclude-any-audio-off-your_4.html
That's how I set up my VAC except for the fact, that I just used ONE VAC Line not three as listed in the post.

Cheers Mates and Have Fun giving those zombies that they deserve

Max

Weldone Max your post has been added to the OP as 100% working workaround for all sound devices.

I have tested this workaround with
Logitech G930
Corsair Vengence 2100
Logitech Tiamat 7.1

Thanks again Max i can now enjoy my DI game once again :D 1

[macskay]

:) You're all welcome!

[DestructDez1]

v1.00.364 Fixed the issue for me. Running on windows 8.1 x64

Thank you for this amazing fix.

[Ravenant211]

I would also like to say thanks for this fix! Downloading the 1.00.364 drivers provided in the first post cleared up all my glitches in several games including Fallout 3, Diablo III, and Skyrim among others. Running Windows 8.1 x64 here as well. Really appreciate this info! Most sites only have suggestions that remove functionality. Great to find one that keeps all the features!

[nachosNapples]

i love you. i was about to return these, but guess i don't have to :D

[Silver Dragon]

Any other ideas or is this a dead end?

[[XGS]DonkyBoY]

Początkowo opublikowane przez Silver Dragon:

Any other ideas or is this a dead end?

Have you tried the Virtual Audio Cable workaround ?
It is about 5 posts above yours and this does actualy work no matter your sound card or headset.

[satsun]

The reason Virtual Audio Cable works is because it is setup as a stereo device, which solves the problem because it forces the game to output in stereo. DI flips out when your output device is set to 7.1; anything lower (5.1, stereo) works fine. Does setting your headphones to stereo not solve the problem?

Surely those headsets can be set to stereo in the Windows playback device configuration.

- Right-click on the speaker icon in the systray (bottom-right near the time)
- Select "Playback devices"
- Set your headset as the default playback device
- Right-click on the headset in the list and select "Configure Speakers"
- Select stereo or 5.1 if possible (set it back to 7.1 when you're done playing DI)

I've never used used a USB headset but surely when you open the Windows sound device windows there's something like a 'Logitech Wireless Headset' in there that you can configure and choose a different speaker configuration for.

I really don't know anything about 7.1 USB headsets, does the Logitech software force Windows to be set to 7.1? When configuring the device in Windows, are there no other output options? Can someone take a screenshot of the 'speaker configuration' for a USB 7.1 headset?

EDIT:
Searched and found this:
http://forums.logitech.com/t5/Headphones-Headsets-Microphones/An-explaination-of-why-the-G930-has-some-problems-and-what-needs/td-p/658924

Ahhh crap, yeah, you G930 guys are screwed. LOL VAC looks like your only option to force DI to output in stereo. Any decent sound device would have stereo and 5.1 options.

For the sake of compatibility, Logitech should have allowed that headset to be configured to stereo and 5.1 as well. Man, that's dumb. Has Logitech not released any driver or firmware update for that headset?

[[XGS]DonkyBoY]

Why would Logitech come up with a new driver to fix a problem that is not thier's as thier headset is not faulty.

The problem is the game it self, It also raised its head in DI Riptide but techland fixed it quickly.
shame they didnt feel the need to do the right thing and support thier previous title.

Shame they didnt do thier job's properly in the 1st place and copied the same bug from the 1st game to the 2nd just goes to show how competant they are.

Also the the G930 and G35 actualy do have a switch to turn off 7.1 and go back to 2.0, unfortunatly the game still doesnt work correctly thou still not Logitech's fault.

your bashing the wrong guys head over to the techland forums and ask them to support thier products.

[satsun]

Początkowo opublikowane przez XGSDonkyBoY:

Also the the G930 and G35 actualy do have a switch to turn off 7.1 and go back to 2.0, unfortunatly the game still doesnt work correctly thou still not Logitech's fault.

your bashing the wrong guys head over to the techland forums and ask them to support thier products.

That switch just disables the surround virtualization in the Logitech software, it doesn't actually tell Windows that the device is stereo in the Windows speaker configuration. Windows continues to see a 7.1 device, so DI continues to output distorted audio because DI (and games in general) references the Windows speaker configuration when determining how to output audio.

I agree that it's completely Techland's fault and that they should correct the issue since they fixed it in Riptide, but Logitech put too much faith in software developers. I can understand that from Logitech's standpoint, forcing their headset to have only a 7.1 option in the Windows speaker configuration reduces any possibility of misconfiguration, but having no fallback in the event of a compatibility issue seems a little shortsighted; then again, DI is probably the only game with an audio problem linked to 7.1 output so I can't really dislike Logitech for this one-off problem.

[[XGS]DonkyBoY]

Yes agreed Logitech could have made the headset adjust the windows speaker configuration or allowed us to make the required changes that would make sense.

and I agree a little short sighted on thier behalf.

this is probably why I didnt buy another set after mine craped out.

[Snugglefresh]

Found this on a Logitech Website worked for me from OG35ReaDMooRE.

This is a great workaround also if still crackling. First go here if you do not have Stereo Mix installed under recording devices https://www.youtube.com/watch?v=KmzfJWVH6T8

Once Stereo Mix is installed go here to configure your surround sound device to play crackle free for surround bugged games

https://www.youtube.com/watch?v=1Nl9Taspvtc

**Rem if Stereo Mix is missing google your sound driver model with enable stereo mix and find instructions.


Example to enable stereo mix with SoundMax driver - Look for the ADIHdAud.inf file, mine was located SoundMAX2000B_Audio_V610X6585_Windows7\i386\Vista the ATi_64 one is in a seperate folder

then change
HKR,AD1986\\Disable, "OutR", 1, 01 ; Disable Stereo Mixer
to
HKR,AD1986\\Disable, "OutR", 1, 00 ; Enable Stereo Mixer

It's listed twice so search and change twice.

[[XGS]DonkyBoY]

If some one would like to verify this ill add it to the OP.
(I dont have the game installed and prolly wont have the time to test for a bit).

[saucehauss]

The original FTP links from logitech are no longer live. Does anyone have them to link from a private site, nas, server, etc. ?