Install Steam
login
|
language
简体中文 (Simplified Chinese)
繁體中文 (Traditional Chinese)
日本語 (Japanese)
한국어 (Korean)
ไทย (Thai)
Български (Bulgarian)
Čeština (Czech)
Dansk (Danish)
Deutsch (German)
Español - España (Spanish - Spain)
Español - Latinoamérica (Spanish - Latin America)
Ελληνικά (Greek)
Français (French)
Italiano (Italian)
Bahasa Indonesia (Indonesian)
Magyar (Hungarian)
Nederlands (Dutch)
Norsk (Norwegian)
Polski (Polish)
Português (Portuguese - Portugal)
Português - Brasil (Portuguese - Brazil)
Română (Romanian)
Русский (Russian)
Suomi (Finnish)
Svenska (Swedish)
Türkçe (Turkish)
Tiếng Việt (Vietnamese)
Українська (Ukrainian)
Report a translation problem
This topic has been pinned, so it's probably important 
Discussions Rules and Guidelines
1 
Report this post
Sorry about this issue that is just happening now.
We're currently in a process of changing the ownership of the game on Steam from our publisher to ourselves and for reasons yet unknown it seems that they have revoked some keys in the process...
Can you tell us if those keys were called "beta" or not?
I'm currently trying to figure out what happened exactly and contacted the publisher, we hope that we will be able to sort this out shortly.
Again, sorry about the inconvience.
Thank you for your response.
The revoked key was called "Skybolt Zack" only, not Beta or anything.
It seems that only beta keys or keys that were generated for contests or content creators have been revoked by mistake and that people who bought the game are fine at least.
We hope that Steam offers a way to re-activate the batches of keys that have been revoked or to track their receivers to send them new keys.
We'll keep you informed after the weekend as soon as we get more info from them.
Skybolt Zack reappeared in my account on the 6th - I figured this would've been the case for everyone, but maybe not.
First of all, thank you all for your comprehension and your patience!
The publisher told us that the keys had been reactivated and the first reports we got were positive about it. But now we're also getting reports of keys that still haven't been reactivated!!
We're going to ask again the publisher if they can do something about it with the help of Steam support team.
Otherwise we will try to find new solutions.
This will probably take at least another week as several parties are involved, we're truly sorry about the inconvenience.
We have an update on the issue.
Unfortunately our publisher doesn't seem able to do anything more than they already did, so if your key hasn't been reactivated, please send us a DM on Twitter : @skyboltzack and we will ask you for a proof that you indeed got Skybolt Zack before, and then send you a new key.
We can't use Steam private messages for that as it's not possible to attach a file to messages.
Again, sorry about this whole mess, this is the best solution we found considering the situation.
Your solution is terrible.
How am I going to "prove" I had the game before when it's revoked? It's not like it's in my activation history now that you guys revoked it.
I don't even remember where I got it, which website, giveaway or bundle... It doesn't matter, I don't care enough to chase this and I am never buying anything developed or published by you again.
Edit: Huh, here is my proof: https://steamcommunity.com/id/grimmute/recommended/909670?snr=1_5_9__402