Issues with controllers

[Dapper Raptor]

Hey there. So my partner and I fired up the demo today and had a blast. I had to mess around with my controllers a LOT but eventually I got them both working with the demo. However, after completing the demo I purchased the full game and no matter what I do I can't get both controllers to be recognised in the game. They work fine in other local co-op games (overcooked, human fall flat, battleblock theatre - I tested them all today after it didn't work in Heave Ho), and both windows and steam are recognising them, so its only an issue with Heave Ho.

I think the issue may come down to the fact that I am using one Xbox One controller and one PS4 controller. I've tried using DS4Windows with the PS4 controller to get them both running on Xbox protocols but that didn't help either. I've tried just about everything I can think of - including starting with only one controller plugged in and connecting the other (trying both combinations of this), setting different priorities in steam, using different usb ports, etc. but had no luck. We'd really like to play the full game as the demo was hilarious fun. Hope this can be resolved!

Below is the contents of my output_log:

Originally posted by output_log.txt:

Initialize engine version: 2018.3.12f1 (8afd630d1f5b)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1080 (ID=0x1b80)
Vendor:
VRAM: 8079 MB
Driver: 26.21.14.3615
Begin MonoManager ReloadAssembly
- Completed reload, in 0.097 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 0.420400 ms
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Heave Ho/HeaveHo_Data/Mono/data-0000025B90791860.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Heave Ho/HeaveHo_Data/Mono/data-0000025B9093E920.dll
Fallback handler could not load library C:/Program Files (x86)/Steam/steamapps/common/Heave Ho/HeaveHo_Data/Mono/data-0000025B90942130.dll
Searching for compatible XInput library...
Found Xinput1_4.dll.
Unloading 5 Unused Serialized files (Serialized files now loaded: 108)
UnloadTime: 2.543900 ms

Unloading 297 unused Assets to reduce memory usage. Loaded Objects now: 4254.
Total: 11.501000 ms (FindLiveObjects: 0.234600 ms CreateObjectMapping: 0.106300 ms MarkObjects: 11.015700 ms DeleteObjects: 0.144200 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 108)
UnloadTime: 0.366800 ms

Unloading 200 unused Assets to reduce memory usage. Loaded Objects now: 4562.
Total: 11.621800 ms (FindLiveObjects: 0.253800 ms CreateObjectMapping: 0.127000 ms MarkObjects: 11.152800 ms DeleteObjects: 0.087900 ms)

Unloading 2 Unused Serialized files (Serialized files now loaded: 108)
UnloadTime: 0.423200 ms

Unloading 202 unused Assets to reduce memory usage. Loaded Objects now: 8649.
Total: 14.886500 ms (FindLiveObjects: 0.450300 ms CreateObjectMapping: 0.267200 ms MarkObjects: 14.057300 ms DeleteObjects: 0.111300 ms)

Setting up 6 worker threads for Enlighten.
Thread -> id: ee8 -> priority: 1
Thread -> id: a7c -> priority: 1
Thread -> id: 2fc8 -> priority: 1
Thread -> id: 44cc -> priority: 1
Thread -> id: 2984 -> priority: 1
Thread -> id: da8 -> priority: 1

[Dapper Raptor]

So an update to this. I was able to get it to work, but what I had to do was completely uninstall ALL controllers, as well as my virtual controller setup (used for controlling the joystick curves on my HOTAS for Elite: Dangerous and such), then it worked.

The annoying thing is that everything worked, without all this work, in every other game that I tried, as well as in steam and in windows. Its only Heave Ho that has issues with this so I suspect its something to do with how the game handles controller input. I shouldn't have to undo an hour or so of customisation of my HOTAS to get two controllers to work in a party game. I'm glad its now working and we can play it but once we have played through it once I'll probably never touch the game again because its just annoying to get the controllers working. Pretty disappointing.

[Fred_LeCartel]

We gonna have a look into it. Sorry for the inconvenience.

[Stardog_0ne]

Originally posted by Fred_LeCartel:

We gonna have a look into it. Sorry for the inconvenience.

Has this issue been fixed yet? My controller works fine in the menu but then gets possibly remapped during gameplay so i can't advance to the next stages by pressing triangle. Nothing happens when I press these buttons and i can only swing and grab. I always have to restart the game.
A quick fix for now would be to make an option to automatically advance to the next stage after the stats are displayed.

[𝓔𝓵 𝓑𝓲𝓰𝓸𝓭]

Im using a PS2 controller and when i finish an level, and there is the message: "Press X to Continue". It does nothing when i press the button and it locks the keyboard commands too, then i have to close the game.
Also, i had problems with my friends joining me in remote play and the game crashes sometimes.

Help!

[Redich]

The same issue. Unable to press triangle to advance to the next level.

[Zanex]

Originally posted by S.M.P Peixe Vivo:

Im using a PS2 controller and when i finish an level, and there is the message: "Press X to Continue". It does nothing when i press the button and it locks the keyboard commands too, then i have to close the game.
Also, i had problems with my friends joining me in remote play and the game crashes sometimes.

Help!

i exactly have the same issue

[Nukor252]

I also have this problem with 4 x-box 360 controller on TV via steam link. Uncomfy situation wehn you invite 3 friends to play together and then one of them can't join.... especially for a party couch game. I really hope for a fast fix on that because the game itself is hilarious.

[Ulrich]

I have the same problem.

[Nukor252]

Originally posted by Fred_LeCartel:

We gonna have a look into it. Sorry for the inconvenience.

Any Updates / Fixes on this Bug? Being only able to play with 3 local Controllers is some kind of a game breaker....

[Yayaslim]

Did someone found anything to solve this issue ?
I wanted to play with three friends but could not because the fourth controller was not recognized
Thank you in advance

Originally posted by Nukor252:

I also have this problem with 4 x-box 360 controller on TV via steam link. Uncomfy situation wehn you invite 3 friends to play together and then one of them can't join.... especially for a party couch game. I really hope for a fast fix on that because the game itself is hilarious.

[Stardog_0ne]

Originally posted by Fred_LeCartel:

We gonna have a look into it. Sorry for the inconvenience.

Have you looked into it? I'm afraid this bug is ruining such a great game

[Styles]

As far as I can tell, the game is picking up on vJoy as the first controller - it provides no way to configure that, so the only "workaround" is to uninstall vJoy (which requires a reboot). Others may have the issue with a different controller, but the root cause is that the game arbitrarily decides on the controller order and gives no way to change it

[ace.janssen]

Any solutions to this? i have the same problem, third x360 controller cannot connect while 1 and 2 are fine. also the buttons are wrong, says press X but need to press A

[Stardog_0ne]

Originally posted by ace.janssenr:

Any solutions to this? i have the same problem, third x360 controller cannot connect while 1 and 2 are fine. also the buttons are wrong, says press X but need to press A

I used a 3rd party program called x360ce. They made a .exe file that you place in the game directory and emulates an xbox controller. Solved minor issues but not all of them. It kind of sucks that a game you can only enjoy with controllers does not like most controllers :(

[Nukor252]

I'm kind of dissapointed that there is no response from the devs since Fred_LeCartel said that they are gonna look into it in Sep. 2019 (!). The Problem has not been fixed since but I just found out that the game expects the fourth players to be controlled by keyboard (which is nonsense for this game). Unplugging the keyboard or deinstalling all keyboards in Device manager has not fixed the problem. Has anyone an idea how to fix this? Games like Overcooked 2 managed 4 controllers perfectly.