Game Crash

[Austin21]

Error Code 1 - Pure virtual function being called while application was running (GIsRunning == 1).

I run to get back to the safe zone and the game crashes on this message. I have been lucky. I have not lost any equipment this time, but I know that sometimes when you return, even though you are alive, you return without equipment and there is no corpse to loot.
I know that when you are dead you cannot find your corpse either.

[76561198417001262]

Originally posted by Austin21:

Error Code 1 - Pure virtual function being called while application was running (GIsRunning == 1).

I run to get back to the safe zone and the game crashes on this message. I have been lucky. I have not lost any equipment this time, but I know that sometimes when you return, even though you are alive, you return without equipment and there is no corpse to loot.
I know that when you are dead you cannot find your corpse either.

Hello.

Please note that at the moment, the game is in the early access stage, so some players may face different technical issues. The team is working hard on the game polishing, so, in the nearest future, its performance will significantly improve. At the moment, here are some basic tips:
Install the latest official drivers for your GPU and sound card.
Install the latest version of DirectX
Install the latest version of Visual C ++ Redistributable
Install the latest Windows updates
Important! Set all the GPU settings to the default, using your GPU management panel (“Catalyst Control Center” or “Radeon Software Crimson” for AMD, “NVidia Control Panel” for NVidia or any other, depending on the driver version).
Make sure your system meets the minimum system requirements (Processor: Core i3 / AMD FX., Memory: 4 GB RAM, Graphics: GTX 1030 / RX 550).

Thank you for your patience and support!

[Austin21]

Thank you, I meet all those requirements and I will be patient, this is a game that I like.

[76561198417001262]

Originally posted by Austin21:

Thank you, I meet all those requirements and I will be patient, this is a game that I like.

Hi.

Thank you for your reply.

If you still face this issue, please provide us with the screenshot of the error message you receive and the logs. They can be found here:
C:\Users\USERNAME\AppData\Local\Deadside\Saved\Logs\. Send them to [e-mail].

Please add your Steam nickname to the email topic and a link to this thread in the body of the message. Once sent, please reply to this thread as well.

Thank you and looking forward to your reply.

[ColonelElias]

Hey guys, I'd like to piggy back onto this post if I could instead of starting a new one - I had this same crash today of "Pure virtual function being called while application was running (GIsRunning == 1)." Along with two other crashes with no error code at all but which had the crash auto uploader instead. So far what I've tried are verifying game files, along with having already updated my graphics drivers to the latest version before this (I have an RTX 2070 with 16GB ram and a I9 9900k) so far what may have fixed it for now for me is setting the game to windowed mode instead of full screen mode and that has made it seem a bit more stable so far a few hours without a crash(maybe making more compatible the Steam/Nvidia overlays), but I'm not sure if this could just be a coincidence or not yet or the real reason behind the crashes.

I think the main real frustration and issue to do with crashes and what Austin also alluded to, is the risk of losing all your gear with a crash. It was documented in this video ( https://www.youtube.com/watch?v=ZlSrlmRDb40 ) from over a year ago exactly the situation which makes it so scary: if your game crashes in the middle of a fight, once you re-login if you died while out of the server your body will disappear, even if you join straight back in, thus giving you no chance to reclaim all of your gear. What the video doesn't highlight upon and what is the real issue is that you can see there is no red skull for his body upon relogin, so he doesn't even have the chance to run back to reclaim his gear. It would be impossible to fully prevent your death after a disconnect to avoid people alt f4-ing to avoid death, but the body should still at least remain after joining back in. This has happened to me twice so far (losing my body before I could reconnect due to dieing while disconnected) and its a very crushing thing to experience.

I really hope the devs are aware of this issue as it can make enjoying the game very scary, as anytime you are in a fight if you ever crash, all the loot on you will be forever lost if you die before you can reconnect to the server (which after a crash, there is a small cool-down before you can even get back in). If that issue would be fixed and your body stays after a crash even if you get disconnected and die, I know it would mean a lot to the player-base along with then having a much better time overall in experiencing and testing these crashes. Thank you so much for the help and consideration with fixing these problems, we really appreciate it!

[76561198417001262]

Originally posted by ColonelElias:

Hey guys, I'd like to piggy back onto this post if I could instead of starting a new one - I had this same crash today of "Pure virtual function being called while application was running (GIsRunning == 1)." Along with two other crashes with no error code at all but which had the crash auto uploader instead. So far what I've tried are verifying game files, along with having already updated my graphics drivers to the latest version before this (I have an RTX 2070 with 16GB ram and a I9 9900k) so far what may have fixed it for now for me is setting the game to windowed mode instead of full screen mode and that has made it seem a bit more stable so far a few hours without a crash(maybe making more compatible the Steam/Nvidia overlays), but I'm not sure if this could just be a coincidence or not yet or the real reason behind the crashes.

I think the main real frustration and issue to do with crashes and what Austin also alluded to, is the risk of losing all your gear with a crash. It was documented in this video ( https://www.youtube.com/watch?v=ZlSrlmRDb40 ) from over a year ago exactly the situation which makes it so scary: if your game crashes in the middle of a fight, once you re-login if you died while out of the server your body will disappear, even if you join straight back in, thus giving you no chance to reclaim all of your gear. What the video doesn't highlight upon and what is the real issue is that you can see there is no red skull for his body upon relogin, so he doesn't even have the chance to run back to reclaim his gear. It would be impossible to fully prevent your death after a disconnect to avoid people alt f4-ing to avoid death, but the body should still at least remain after joining back in. This has happened to me twice so far (losing my body before I could reconnect due to dieing while disconnected) and its a very crushing thing to experience.

I really hope the devs are aware of this issue as it can make enjoying the game very scary, as anytime you are in a fight if you ever crash, all the loot on you will be forever lost if you die before you can reconnect to the server (which after a crash, there is a small cool-down before you can even get back in). If that issue would be fixed and your body stays after a crash even if you get disconnected and die, I know it would mean a lot to the player-base along with then having a much better time overall in experiencing and testing these crashes. Thank you so much for the help and consideration with fixing these problems, we really appreciate it!

Hello.

Thank you for your message.

Please note that at the moment the game is in the early access stage, so some players may face different bugs and other issues. The team is working hard on the game polishing, so, in the nearest future, its performance will significantly improve.

We're sorry for the inconvenience and thank you for your understanding. Please contact us anytime you need help and take good care.

[ColonelElias]

Originally posted by HunterKiller:

I've experiencing both of these on 11 separate occasions now. However, I've not lost any gear. All times was when running across the map, using the Alt key while looking both ways when approaching a road or, trail of some kind and while running through towns. Although, when I log back on, I have to wait until my character has left the server, relog and then, I am good to go, no loss of gear....yet.

Error Code 1 - Pure virtual function being called while application was running (GIsRunning == 1).
Along with two other crashes with no error code at all but which had the crash auto uploader instead.

My system meets all the requirements and more and I keep it all up-to-date.

I have 11 crash reports and I'm sure they're all to do with this issue.

From my experience you will only lose your gear/body on a crash if you die in the period right after the crash and before you are able to reconnect to the server (from bots or other players). If you crash and you are not killed in that period, you should always still have your gear on you as you did not die to lose the gear in the first place. When you die before reconnecting, your body will disappear when you log back in thus giving you 0 chance to reclaim your stuff. I really love this game but this bug can really ruin the enjoyment of it.. (not the crashes themselves, but the way a crash in combat means you will 100% lose your body/gear). What makes this so frustrating is losing the gear was no fault of your own - crashing randomly in combat can't be prevented in any way but just trying to get your game the most stable it can be. I really hope they are aware of this now and can fix it, I find it even more frustrating than dealing with hackers - as at least in that situation you can report them or avoid the servers they roam on.

[76561198417001262]

Originally posted by ColonelElias:

Originally posted by HunterKiller:

I've experiencing both of these on 11 separate occasions now. However, I've not lost any gear. All times was when running across the map, using the Alt key while looking both ways when approaching a road or, trail of some kind and while running through towns. Although, when I log back on, I have to wait until my character has left the server, relog and then, I am good to go, no loss of gear....yet.

Error Code 1 - Pure virtual function being called while application was running (GIsRunning == 1).
Along with two other crashes with no error code at all but which had the crash auto uploader instead.

My system meets all the requirements and more and I keep it all up-to-date.

I have 11 crash reports and I'm sure they're all to do with this issue.

From my experience you will only lose your gear/body on a crash if you die in the period right after the crash and before you are able to reconnect to the server (from bots or other players). If you crash and you are not killed in that period, you should always still have your gear on you as you did not die to lose the gear in the first place. When you die before reconnecting, your body will disappear when you log back in thus giving you 0 chance to reclaim your stuff. I really love this game but this bug can really ruin the enjoyment of it.. (not the crashes themselves, but the way a crash in combat means you will 100% lose your body/gear). What makes this so frustrating is losing the gear was no fault of your own - crashing randomly in combat can't be prevented in any way but just trying to get your game the most stable it can be. I really hope they are aware of this now and can fix it, I find it even more frustrating than dealing with hackers - as at least in that situation you can report them or avoid the servers they roam on.

Hi.

Thank you for your patience.

Yes, we're working hard on fixing all the issues users are expecting at the moment. We're grateful for your patience, understanding and support.

Please contact us anytime you need help.

Take good care.