Stuck at Main Menu

[Ｄｅｍｏｎ]

I was playing on the test server last night (which might I say was crazy) and now I can't get into the game at all. I'm stuck at the main menu screen and "Resume" is gone. If I click Join Server it just stays "Can't connect to the Steam client". Haven't had any issues like this before and nothing has changed on my end network-wise. Any idea what's up?

[76561198417001262]

Originally posted by Ｄｅｍｏｎ:

I was playing on the test server last night (which might I say was crazy) and now I can't get into the game at all. I'm stuck at the main menu screen and "Resume" is gone. If I click Join Server it just stays "Can't connect to the Steam client". Haven't had any issues like this before and nothing has changed on my end network-wise. Any idea what's up?

Hello.

Please make sure nothing blocks your internet connection. It can be firewall, antimalware. parental contol software, router. etc.

If your are sure nothing blocks the connection, please send us the logs. They can be found here:
C:\Users\USERNAME\AppData\Local\Deadside\Saved\Logs\. Send it to [e-mail].

Please add your Steam nickname to the email topic and a link to this thread in the body of the message. Once sent, please reply to this topic as well.

Thank you and looking forward to your reply.

[Ｄｅｍｏｎ]

Hi,

Nothing is blocking my internet connection or the game. I can visit and view the serverlist in a web browser just fine -- no IPs being redirected or blocked on my end. As I stated in my OP nothing has changed for me network-wise between the game working and the game not working.

Originally posted by bronxbomber:

Originally posted by Ｄｅｍｏｎ:

I was playing on the test server last night (which might I say was crazy) and now I can't get into the game at all. I'm stuck at the main menu screen and "Resume" is gone. If I click Join Server it just stays "Can't connect to the Steam client". Haven't had any issues like this before and nothing has changed on my end network-wise. Any idea what's up?

Hello.

Please make sure nothing blocks your internet connection. It can be firewall, antimalware. parental contol software, router. etc.

If your are sure nothing blocks the connection, please send us the logs. They can be found here:
C:\Users\USERNAME\AppData\Local\Deadside\Saved\Logs\. Send it to [e-mail].

Please add your Steam nickname to the email topic and a link to this thread in the body of the message. Once sent, please reply to this topic as well.

Thank you and looking forward to your reply.

E-mail sent with subject line "Ｄｅｍｏｎ Deadside Logs [as instructed by bronxbomber]". Hope to hear back from you guys soon.

[76561198417001262]

Originally posted by Ｄｅｍｏｎ:

Hi,

Nothing is blocking my internet connection or the game. I can visit and view the serverlist in a web browser just fine -- no IPs being redirected or blocked on my end. As I stated in my OP nothing has changed for me network-wise between the game working and the game not working.

Originally posted by bronxbomber:

Hello.

Please make sure nothing blocks your internet connection. It can be firewall, antimalware. parental contol software, router. etc.

If your are sure nothing blocks the connection, please send us the logs. They can be found here:
C:\Users\USERNAME\AppData\Local\Deadside\Saved\Logs\. Send it to [e-mail].

Please add your Steam nickname to the email topic and a link to this thread in the body of the message. Once sent, please reply to this topic as well.

Thank you and looking forward to your reply.

E-mail sent with subject line "Ｄｅｍｏｎ Deadside Logs [as instructed by bronxbomber]". Hope to hear back from you guys soon.

Hello and thank you for getting back to us.

We got your logs. Once we find something, I'll get back to you.

Take care.

[76561198417001262]

Originally posted by bronxbomber:

Originally posted by Ｄｅｍｏｎ:

Hi,

Nothing is blocking my internet connection or the game. I can visit and view the serverlist in a web browser just fine -- no IPs being redirected or blocked on my end. As I stated in my OP nothing has changed for me network-wise between the game working and the game not working.




E-mail sent with subject line "Ｄｅｍｏｎ Deadside Logs [as instructed by bronxbomber]". Hope to hear back from you guys soon.

Hello and thank you for getting back to us.

We got your logs. Once we find something, I'll get back to you.

Take care.

We have reviewed your logs and we have a few tips for you.

1) Please reboot Stream and try again
2) Additionally, make sure you are running the "ordinary" game version, not the test one. To do that, go to your Steam library - Deadside - Right mouse button click - Properties... - Betas a choose "Opt out of all beta programs".

Please try our tips and provide us with your reply.

[Ｄｅｍｏｎ]

I had already did both of those things. But I did them again. Game looks like it's launching now. Will post back if any further issues. Thanks.

[pag261]

same here uninstaled game as last resort still stuck on loading screen

[76561198417001262]

Originally posted by Ｄｅｍｏｎ:

I had already did both of those things. But I did them again. Game looks like it's launching now. Will post back if any further issues. Thanks.

Hello.

Great to hear your issue is finally fixed. Please keep us posted if the issue will turn back.

Take care.

[76561198417001262]

Originally posted by pag261:

same here uninstaled game as last resort still stuck on loading screen

Hello.

Please provide us additional details in the separate thread.

Thank you for understanding.