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Once you get to level 12 you select 'My Rewards' at the top of the screen and it will give you a code. You add it as a product to your libary list and it will unlock the pre-load gear. To get it, simply reach the Blue Ribbon (a club, pub, restaurant thing) within the game and all your stuff will be lying around on a table.
The lock picks are handed to you at the point you have Elizabeth by your side and you unlock your first lock.
Nope, sign up on the above website and select Steam. Sign in with your Steam details (it's the OpenID so same as Steamgifts perfectly safe) and then follow the steps and do the puzzles.
I've had the same problem. 2k's tech solution is for me to get another e-mail address. Great solution!!!
I use gmail, so i added new contact to my contact lib, with that email. Google automatically whitelists all emails from contact lib.