Game bugged after I won hand, and I lost a load of chips.

[HotStuff (no sound)]

I lost a large amount of chips tonight due to the game bugging. This happened at approximately 8:30pm, UK time on 22nd August.

I went ALL-IN and consequently everyone folded.

Unfortunately the game bugged, and as expected, due to the game 'freezing', gradually everyone left the table one-by-one.

With me left on my own, the table still did not return my chips and I therefore lost all the chips I went 'all-in' with (plus winings).

I had a flush.

I took a few screenshots as proof of the amount that I lost and hand that I had.

Can someone please direct me on how to report this, on how to obtain my chips back?

[HotStuff (no sound)]

No replies so far.

I've just emailed support about this issue.

I'll let everyone know how I get on.

[Fez]

You can actually get support for this? Ive lost well over 400k on a frozen table

[HotStuff (no sound)]

How long did it take you to get a response, Fez?

I'm still waiting.

[HotStuff (no sound)]

I have now just reported this incident on discord, Lucky VR Support Bot.

Will keep you updated.

[HotStuff (no sound)]

How long does it take to get a response from the developers?

I can view my submission on discord but still no response?

Is this normal?

[HotStuff (no sound)]

Noticed something of interest in the saga of this refund request.

In looking at my posting on #bug-reporting on discord from 30/8/20, it appears that no one has looked at my case.

BUT people who have made refund requests after mine have had their cases dealt with and obtained their refunds!

This leads me to believe that I am being deliberately ignored?

I have now posted some messages directly to developers via discord.

I really like this game and had a lot of respect for the developers but am becoming increasingly frustrated at the contempt I'm being treated with.

For the record, I lost 491.5K of chips. Is that why I'm being ignored, they don't want to refund that much?

Do they think I'm lying? I've got THREE screenshots to prove I'm not.

I would really like to post here soon that my case has been looked at and that they have done the right thing.

[HotStuff (no sound)]

Finally, I was contacted last night.

It was via discord and I had to send my screenshots.

Consequently, I got the full amount of chips that I lost returned.

I received an apology due to my case being accidentally missed.

Happy now.

[4Donuts]

this discussion board is literally a man going through the 5 stages of grief to get his poker chips back

[HotStuff (no sound)]

"The FIVE stages of grief"?

You sound like an expert in this field.

Are you a licensed grief councilor by any chance?

If so, I might suggest you try another career path.