game doesn't start

[accvr999]

HI
when I start the game, it doesn't start
on the game page I only see the green writing that goes from play to stop and immediately after play
I have virtual desktop and quest 2
everything updated.
before the latest updates the game worked

[Wirrel]

Have you successfully run the game since the UI Update and do you have Steam or VDXR set as the default OpenXR runtime?

[accvr999]

HI
Unfortunately I hadn't played for about a year
on vd I tried both automatic, steamvr and vdxr

[Wirrel]

Originally posted by accvr999:

HI
Unfortunately I hadn't played for about a year
on vd I tried both automatic, steamvr and vdxr

I would consider a complete uninstall/reinstall:

* Turn off Steam Cloud
* Uninstall
* Rename the game install folder to preserve some of your game data for later
* Reinstall the game, making sure you're not passing any options to the game.

If the game is running after that process, then you can start to return custom content, files like songstats.bin, played.bin (for your local high score, play counts).

[accvr999]

i will try ty

[accvr999]

Even formatting the game doesn't start

[accvr999]

https://streamable.com/vgxzom

[Wirrel]

Originally posted by accvr999:

https://streamable.com/vgxzom

Is SteamVR running already?

[accvr999]

of course

[accvr999]

please help me!
all other vr games work! iracing, automobilista 2, alien, testris, etc

https://streamable.com/ptf4jx

[Wirrel]

Originally posted by accvr999:

of course

The reason I asked is you were launching the game from the desktop, and no SteamVR active icon in the toolbar (to the left of the Big Picture icon).

* What happens when you launch from SteamVR Home, rather than with the desktop open? No change?
* What, if anything, is in your AppLog.txt file? - this is the game's log located in the install folder, inside the SynthRidersUC folder.

The behaviour is as if the game can't find your VR devices.

[accvr999]

I tried everything:
from desktop, from steam, from steamvr, from virtual desktop via the games menu, from the icon at the bottom right of the taskbar.

and yet it always started

I can't find that file and that folder indicated

[Wirrel]

Originally posted by accvr999:

I tried everything:
from desktop, from steam, from steamvr, from virtual desktop via the games menu, from the icon at the bottom right of the taskbar.

and yet it always started

I can't find that file and that folder indicated

Hmm - if there is no SynthRidersUC folder created under your game folder, then I think the game is never being loaded from Steam. You may need to check your Steam logs for more information; that file and folder are created very very early in the load.

[accvr999]

this is the folder

https://i.postimg.cc/tRKypL9V/Screenshot-2025-01-14-181940.png

i have played before 80's playlist update
but now i haven't the folder that you mean because i have formatted

[accvr999]

SHOULD I REQUEST A REFUND?

[Wirrel]

Originally posted by accvr999:

SHOULD I REQUEST A REFUND?

If you've been playing for as long as you mention, then you're not likely to get one from Steam, but you could make the request and see.

If you do want to continue looking for alternatives, then thank you for your patience - I know this is frustrating because you want to play what you've paid for and we don't seem able to work out what's going on for you.

One thing we can do to see whether we can get you running on a version of the game at all is to switch to the Legacy version of the game (right click the game in the library, choose Properties then Betas - you should see the previous - Legacy version in the list there) and we can see whether that will run correctly for you. That's the version prior to all UI updates, has no new content in it etc. and is not running under OpenXR at all. If that runs it's at least a usable version of the game for you and will verify that things are working up to a point.

As to getting you running on the latest version, we do have plenty of players running under the same conditions as you, including people in our own development team (we use Virtual Desktop a lot in house for game capture) so I'm really at a loss to understand why it's just not working for you, but I'd still like to help find out what the reason is the game won't even start for your setup.

* Do you have, or have you ever had LIV installed for mixed reality?
* Do you have any other overlays running in SteamVR on launch (fpsVR, OVRToolkit, OVR Advanced Settings etc.)?
* Did you get a chance to look at your Steam logs, and did you see anything there?

If you are not comfortable looking at your SteamVR logs, then for me to help you I'll need a full SteamVR report run - because the game is not getting to a running state on your device, there's no information available in the places I'd normally start looking. Doing this kind of complex support in Steam Community is very difficult; I invite you over to our discord (discord.synthridersvr.com for an invite) or to please leave us a message up on the support page on our website so I can pick you up in Email.