Official RE2 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

"If you see one of those things—uniform or not—you do not hesitate. You take it out...or you run. Got it!?" - Marvin Branagh, Resident Evil 2

We hope you’re all enjoying or will be enjoying Resident Evil 2 / BIOHAZARD RE:2 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re2.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL 2 BIOHAZARD RE2

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the re2_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil 2 / BIOHAZARD RE:2; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[PancakesZA]

The game launches, a screen appears and then closes and then nothing. Great start to a launch.

[Solo Q Warlord]

1) CPU name & model = i7 8700k @ 5,2Ghz Watercooled
2) -
3) Graphics card = 1080ti @ 2050Mhz SLI Watercooled 11gb VRAM
4) NVidia 417.71
5) 32GB DDR4
6)Windows 10
7) -
8) ACER KG281K UHD
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR. Yes, it is
10) Your region (Germany)

Black Screen at Start. The Games Starts windowed. And than it switch to fullscreen, when this happens, the Monitor lose the Signal.

[Solo Q Warlord]

Originally posted by adrian681:

1) CPU name & model = i7 8700k @ 5,2Ghz Watercooled
2) -
3) Graphics card = 1080ti @ 2050Mhz SLI Watercooled 11gb VRAM
4) NVidia 417.71
5) 32GB DDR4
6)Windows 10
7) -
8) ACER KG281K UHD
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR. Yes, it is
10) Your region (Germany)

Black Screen at Start. The Games Starts windowed. And than it switch to fullscreen, when this happens, the Monitor lose the Signal.

Ok, fixed it by myself. The Game started with a locked framerate of 66 Hz. That have caused the Black screen. Now it works fine, with SLI enabled.

[PancakesZA]

1) inteil i7 9700K @51Ghz
2) N/A
3) Gigabyte RTX 2080 8GB
4) Nvidia 417.71
5) 16GB DDR4
6) Windows 10 Pro 64Bit
7) Windows Defender
8) Mecer K3G3R 32" 144Hz 2560x1440
9) Using a DP1.4 Cable
10) South Africa

Windows pops up as if the game is starting, the window closes and that's it. Game doesn't actually start up.

[You're My boy Blue!]

Anyone help? How can i run the game? i just have a monitor with 1366x768 resolution,
My monitor is Acer V196HQL, any one knows how to configure the resolution outside the game? When i run the game, the monitor says "Not supported" I think its a resoultion thing. please help

[CPU Level 2]

Stuck in an infinite loading screen.

Game started out fine as Claire. Went into the gas station and when she starts to say "are you all right?", like there was supposed to be a cutscene or so a Now Loading screen appears. Sound continues in the background, game hasn't frozen.

https://steamcommunity.com/sharedfiles/filedetails/?id=1634283118



After 10 minutes I force close the game. Start it up again and now it's just stuck in Now Loading at 10% if I try and continue.


1)Ryzen 1700x
2)gtx 1080
4) 411.71
5) 16gb
6) Windows 10 home 64 bit
7) Windows Defender

[Bunny the fat cat lover]

1) i7 9700k (4.6ghz currently)
2) Custom build
3)gtx 1080 6 or 8 gb but i think 8
4)417.71 nvidia (Updated after i got my issues and still have them)
5)16 gb ddr4 2100 mhz
6)windows 10 home
7)No anti virus on my pc. Maybe windows defender? Since i never touched that
8)??? dont know at the moment its 27 inch from acer but i dont know the name at the moment
9)HDMI
10) netherlands

When i start game a window pops up with only black screen and closes after a few seconds. As far i can see more people here have posted the exact same problem and on the forum thread i created a lot more had this exact issue

[JayJay2x4]

Uhm hello i just got into this game and made it to the RPD Station....i found an odd bug when i enter the RPD Monitor to view the Camera Cutscene where leon tries to find anyone. The Problem Is This: I click on the Red glowing monitor and i can't see the cutscene it just changes from an odd sour milk color and then black and then back to the milky color then black, When i try to skip it the Visual screen is the same as the monitor but this time Two Toned the Underside is that milky pale green color and then above is Black i can't see anything else other then that.....is this just me ?

[MasterReinDXB]

Originally posted by adrian681:

Originally posted by adrian681:

1) CPU name & model = i7 8700k @ 5,2Ghz Watercooled
2) -
3) Graphics card = 1080ti @ 2050Mhz SLI Watercooled 11gb VRAM
4) NVidia 417.71
5) 32GB DDR4
6)Windows 10
7) -
8) ACER KG281K UHD
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR. Yes, it is
10) Your region (Germany)

Black Screen at Start. The Games Starts windowed. And than it switch to fullscreen, when this happens, the Monitor lose the Signal.

Ok, fixed it by myself. The Game started with a locked framerate of 66 Hz. That have caused the Black screen. Now it works fine, with SLI enabled.

what did you do to make it work??

[Refrenz]

Originally posted by ZyoZyo Pintam ♥♥♥♥♥♥♥♥.com:

Uhm hello i just got into this game and made it to the RPD Station....i found an odd bug when i enter the RPD Monitor to view the Camera Cutscene where leon tries to find anyone. The Problem Is This: I click on the Red glowing monitor and i can't see the cutscene it just changes from an odd sour milk color and then black and then back to the milky color then black, When i try to skip it the Visual screen is the same as the monitor but this time Two Toned the Underside is that milky pale green color and then above is Black i can't see anything else other then that.....is this just me ?

Browse to the RE2 game installation folder, open file re2_config.ini and change this setting from Enable to Disable ...

UseVendorExtention=Disable

[Pho3niX]

CPU: I7 3770k
GPU: Nvidia GTX 770
Driver: 417.71
16G Ram

The brightness is completely broken, fix it

[MasterReinDXB]

Originally posted by adrian681:

Originally posted by adrian681:

1) CPU name & model = i7 8700k @ 5,2Ghz Watercooled
2) -
3) Graphics card = 1080ti @ 2050Mhz SLI Watercooled 11gb VRAM
4) NVidia 417.71
5) 32GB DDR4
6)Windows 10
7) -
8) ACER KG281K UHD
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR. Yes, it is
10) Your region (Germany)

Black Screen at Start. The Games Starts windowed. And than it switch to fullscreen, when this happens, the Monitor lose the Signal.

Ok, fixed it by myself. The Game started with a locked framerate of 66 Hz. That have caused the Black screen. Now it works fine, with SLI enabled.

how did you fix it? We have the same problem and almost same specs

[haloharry]

it says i have 0gb for Vram

1) CPU name & model = i7 3770k @ 4.3Ghz Watercooled
2) -
3) Graphics card = asus GTX1080 8gb VRAM
4) NVidia 417.71
5) 16GB DDR3
6)Windows 10
7) -
8) LG 29WK600
9) CSL-Computer Primewire - HDMI Cable 2.0b 4K Ultra HD 3.0m 18 Gbit/s
10) UK

[No Clue ✪]

1) AMD FX(tm)-6300 Six-Core Processor
2) N/A
3) GeForce GTX 1060 6GB
4) 417.71
5) 16384MB RAM
6) Windows 10
7) Bullguard
8) Acer Predator XB252Q
9) N/A
10) UK

Game has sudden fps drops to 5 fps every 10-20 seconds during gameplay but can happen if I turn the camera or character too fast. This makes the game nearly unplayable and this happens in the menu and cutscenes. When this happens during cutscenes the audio becomes out of sync so it's hard to even enjoy the story.

[Toran Blackwater]

UPDATE:
Working fix to the problem found, thanks to MKPsyOps / Venom Snake! Works with the release version too for me!

----------------------------------------------------------------------
MKPsyOps [besitzt RESIDENT EVIL 2 / BIOHAZARD RE:2 "1-Shot Demo"] 13. Jan. um 19:04 Uhr
Much thanks to Steam user: Venom Snake for the following FIX!

Go to the RE2 trial version of the folder to find this file re2_config.ini

change this setting to the following: UseVendorExtention=Disable

Now RPD comp should be fine!
---------------------------------------------------------------------

Originally posted by ZyoZyo Pintam ♥♥♥♥♥♥♥♥.com:

Uhm hello i just got into this game and made it to the RPD Station....i found an odd bug when i enter the RPD Monitor to view the Camera Cutscene where leon tries to find anyone. The Problem Is This: I click on the Red glowing monitor and i can't see the cutscene it just changes from an odd sour milk color and then black and then back to the milky color then black, When i try to skip it the Visual screen is the same as the monitor but this time Two Toned the Underside is that milky pale green color and then above is Black i can't see anything else other then that.....is this just me ?

Got the same strange bug. As soon as I use the monitor, rendering goes off. All that's left is a horizontal line, black above it, green hue below. I still can turn and move around and HUD elements work normal (like the indicators for the typewriter and store box nearby).

Everything else runs surprisingly smooth considering my old CPU (100+fps).

Strange too: video RAM shows only 3890 MB instead of the 8GB of my graphics card and I cranked up the options to around 6 GB usage.

1) i7 2600k
2) custom built
3) GTX 1080, 8 GB
4) 417.71 nvidia
5) 16 GB
6) WIN7 pro 64bit
7) No AV software active
8) ASUS VS248
9) HDMI
10) Europe