Make a backup save file. My save data is unable to be loaded with 60 hours game time

[Faey]

I was doing the wee pincher/crab hunt for the sigil and my game randomly crashed in a chapter. I saw that this kind of thing happened to other people here as well on here. I tried reinstalling, and the method provided by cygames. Hope you guys make an extra save file.

"I've received an official answer to my ticket. It didn't help me, but might help others.

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This is Granblue Fantasy: Relink customer support.

We apologize for any inconvenience caused.

Regarding the issue you reported, please try the following steps to see if you can restore your previous save data.

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Please note that if you accidentally delete any of the files or folders listed below, you may be forced to play the game from the beginning.
If you delete it by mistake, we will not be able to recover what was lost. Therefore, please proceed with extreme caution.

Save data recovery procedure

1. Please check the Steam log stored in the following location.
C:\Program Files (x86)\Steam\logs\cloud_log.txt
*This is the default save destination.

2. Search for "WinAppDataLocal\GBFR\Saved\SaveGames".
If there is a log like the one below, the backed up save data is stored in the path in the log.
to C:\Program Files (x86)\Steam\userdata\1563888665\881020\ac\WinAppDataLocal\GBFR\Saved\SaveGames\SaveData1.dat
*The folder where backups are stored differs depending on the user.
*"SaveData1.dat" is the save data

3. Copy the backed up save data "SaveData1.dat" to the folder below and restart Steam.
LOCALAPPDATA\GBFR\Saved\SaveGames\

*If you want to keep your original save data, please back up your save data in advance.
----------

We apologize for the inconvenience, and thank you for your understanding.

-----
Granblue Fantasy: Relink customer support."


Nothing seems to work for me. Any other ideas? I really love GBF relink, play the vs game and the mobile game. Would suck to give up on the game i waited so long for and enjoyed so much. Don't really have a backup either. The few days i am free.. this has to happen hahah. Any help is appreciated.
screenshot: I tested the copy of the save file, didnt work. A new game would work.. well without all my stuff haha. It says "unable to load save data" whenever i try to load.
https://steamcommunity.com/sharedfiles/filedetails/?id=3156856151
https://steamcommunity.com/id/Faey-/screenshot/2326741179255841590/

[Gyson]

With how often this happens to users across a range of game, I always make a point of backing up my save files prior to entering a game. I keep copies of the last few play sessions for each. I would easily advise that everyone do this.

[tankanidis]

I thought cloud saves were made to prevent save data corruption, is it due to auto-saves corrupting the saves??

[Faey]

Originally posted by tankanidis:

I thought cloud saves were made to prevent save data corruption, is it due to auto-saves corrupting the saves??

Yeah, that could be it. Not sure how to upload screenshots here but it looks like it was during some auto-save point.

[tankanidis]

Originally posted by Faey:

Originally posted by tankanidis:

I thought cloud saves were made to prevent save data corruption, is it due to auto-saves corrupting the saves??

Yeah, that could be it. Not sure how to upload screenshots here but it looks like it was during some auto-save point.

That sucks so bad, i'm really sorry this happened to you and that support blew you off with an auto-ticket

I hope we can search through this forum to find people who know more about how to fix this and sort it out for you

edit: found this thread, has a few methods to attempt, hopefully works for you:

https://steamcommunity.com/app/881020/discussions/0/4208119778366250853/

[xHans]

Guess ill have to start doing after finishing a day

[tankanidis]

From the known issues:

7) Whether or not there is a save data file:
Destination) C:\Users\<Username>\AppData\Local\GBFR\Saved\SaveGames

edit:

Multiple threads reporting same issue:

https://steamcommunity.com/app/881020/discussions/0/4208119778366780217/

https://steamcommunity.com/app/881020/discussions/0/4208119778365964968/

https://steamcommunity.com/app/881020/discussions/0/4208119923884377611/

[Faey]

Originally posted by tankanidis:

Originally posted by Faey:

Yeah, that could be it. Not sure how to upload screenshots here but it looks like it was during some auto-save point.

That sucks so bad, i'm really sorry this happened to you and that support blew you off with an auto-ticket

I hope we can search through this forum to find people who know more about how to fix this and sort it out for you

edit: found this thread, has a few methods to attempt, hopefully works for you:

https://steamcommunity.com/app/881020/discussions/0/4208119778366250853/

Thank you for your empathy. This really hurt especially after all those proto bahamut runs. I've tried these solutions but they do not seem to work for me. I hope more people become aware of this issue.. because after all of that farming.. it's painful and i never had this happen before.

[tankanidis]

Originally posted by Faey:

Originally posted by tankanidis:

That sucks so bad, i'm really sorry this happened to you and that support blew you off with an auto-ticket

I hope we can search through this forum to find people who know more about how to fix this and sort it out for you

edit: found this thread, has a few methods to attempt, hopefully works for you:

https://steamcommunity.com/app/881020/discussions/0/4208119778366250853/

Thank you for your empathy. This really hurt especially after all those proto bahamut runs. I've tried these solutions but they do not seem to work for me. I hope more people become aware of this issue.. because after all of that farming.. it's painful and i never had this happen before.

Is there any way to use a recovery program to hopefully find an older version of your save based on date?

[Faey]

Originally posted by tankanidis:

Originally posted by Faey:

Thank you for your empathy. This really hurt especially after all those proto bahamut runs. I've tried these solutions but they do not seem to work for me. I hope more people become aware of this issue.. because after all of that farming.. it's painful and i never had this happen before.

Is there any way to use a recovery program to hopefully find an older version of your save based on date?

https://store.steampowered.com/account/remotestorageapp/?appid=881020 i tried these as suggested from the other thread..didn't work. I couldn't find any other way. Added screenshots up there.

[ipatchouli]

Ok so I just sent the same ticket guess I should not expect much.. 57hrs of gameplay gone.. I also accidentally deleted the corrupted file so I can't even try this method. Oh well time to grind again when my depression is gone

[DragoCrafterr]

Just suddenly got this issue today out of nowhere. Hope devs make this a priority to fix if possible, tried recovering the backup from the steam cloud and nothing.

[Tintler]

I don't trust any game. I always do a .bat file to do auto backups while I'm playing.

you can set your own directories and save this as a .bat file and run it before starting the game.

 @echo off
:loop

REM this is where you want your backup file
set backupDir=C:\Users\cemac\Downloads\GBFR-BACKUP-AUTO

REM date and hour (format: YYYYMMDD-HHMMSS)
set timestamp=%DATE:~-4%%DATE:~3,2%%DATE:~0,2%-%TIME:~0,2%%TIME:~3,2%%TIME:~6,2%

REM target folder
set targetDir=%backupDir%\Backup-%timestamp%

REM copy function
xcopy /s /d /y "C:\Users\cemac\AppData\Local\GBFR" "%targetDir%\"

REM wait 30 minutes
timeout /t 1800

REM loop
goto loop