Combining the Kickstarter Steam key with Deluxe Edition

[Miraglyth]

This topic's title has been changed: Its previous title was "Question for Season Pass buyers" but as it has evolved into detail on how to combine the Kickstarter-provided Steam key with the Deluxe Edition purchase I have updated it. The original OP was:

When you completed the intro, or when you first loaded a save after buying the Season Pass, did you get interrupted by a window announcing you had received the move Burning Sandstorm?

[Djobee]

Windows popped up telling me I received the 3 DLCs but nothing for the move.

[Miraglyth]

Interesting. Thanks!

[Miraglyth]

Apologies for the bump, but since it looks like they've finished fixing the DLC associations I need to ask this question again: On the next continue does it announce any more rewards?

[Djobee]

Nope. No more rewards. i even tried to start a new game, but nothing. So it just seems that you only get the 3 DLCs with the season pass. I woul really like to be able to upgrade toi deluxe edition. Hope we can do it in the future

[Miraglyth]

Thanks again.

SteamDB has also found out some more information about the purchase options 4 hours ago, and it seems like on Steam the only non-developer association for these two DLCs are the Digital Deluxe packages.

[Buffster]

Hey Miraglyth,
I've seen you everywhere in steam forum and Shenmue III in kickstarter comments (I'm Bobby Gomez). I remembered you said you finally got the code to work but did any of DLC work in in-game? My code work but no DLC item to be seen in in-game. Yea, I did post in KS comments.

[Miraglyth]

Hello! Great to see you on these forums. Kickstarter's comments sections can't be conveniently refreshed so it's been a bit of a nuisance to try to help everyone there.

Originally posted by Buffster:

did any of DLC work in in-game? My code work but no DLC item to be seen in in-game. Yea, I did post in KS comments.

Yes, my DLC worked in game after the successful code entry. After the entry a window appeared listing the items given. After that I started a new game and the same window appears when you first get to control Ryo.

https://steamcommunity.com/sharedfiles/filedetails/?id=2294358430

I'm pretty sure this is all the in-game rewards I was due, and as far as my early playing has gone they all seem to work.

[Andreas]

I bought the deluxe edition and didn't receive any pre-order rewards at launch. But now some rewards (Burning Sandstorm and Ryo's Flight Jacket) have appeared in the game, but not all (Blazing Kick, Kenpogi Training Wear, 3 Snake Power, Chiken, 5.000 Tokens and 25 tickets). I hope the devs will add them later and update the game to the latest version:

https://ibb.co/ZhxnrHs
https://ibb.co/SyvBBKr
https://ibb.co/ZmHwcHn
https://ibb.co/sHswVTp

[Miraglyth]

Thanks for the screenshots. That's what I'd expect to see from the Deluxe Edition purchase and it's helpful to have that expectation confirmed, thank you!

It seems that the only way to receive Burning Sandstorm and the Military Jacket is to buy the Deluxe Edition. The basic game purchase (or the Steam key given to Kickstarter backers) plus the DLC Season Pass purchase does not provide these items.

This becomes a nasty situation as backers who used their Steam key are not allowed to buy the Deluxe Edition. It tells us "You already own this game." even though we don't own the additional DLCs and there is no other way to obtain them. I am a little surprised Steam doesn't allow us to buy these with a warning that says the extra game license will go to waste. Some backers would pay it anyway, fully understanding that!

As for the pre-order bonuses on other platforms, SteamDB shows there are Steam apps created for Blazing Kick, Kenpogi Training Wear, Peking Power and Snake Spirit. They just aren't associated with any game or buyable DLC licenses, so on Steam as things stand they are impossible to own. I'm not sure if Deep Silver would be willing to change that, as it would risk angering players who pre-ordered the game elsewhere with the expectation that those things would be exclusive to pre-ordering.

[Andreas]

Originally posted by Miraglyth:

Thanks for the screenshots. That's what I'd expect to see from the Deluxe Edition purchase and it's helpful to have that expectation confirmed, thank you!

It seems that the only way to receive Burning Sandstorm and the Military Jacket is to buy the Deluxe Edition. The basic game purchase (or the Steam key given to Kickstarter backers) plus the DLC Season Pass purchase does not provide these items.

This becomes a nasty situation as backers who used their Steam key are not allowed to buy the Deluxe Edition. It tells us "You already own this game." even though we don't own the additional DLCs and there is no other way to obtain them. I am a little surprised Steam doesn't allow us to buy these with a warning that says the extra game license will go to waste. Some backers would pay it anyway, fully understanding that!

As for the pre-order bonuses on other platforms, SteamDB shows there are Steam apps created for Blazing Kick, Kenpogi Training Wear, Peking Power and Snake Spirit. They just aren't associated with any game or buyable DLC licenses, so on Steam as things stand they are impossible to own. I'm not sure if Deep Silver would be willing to change that, as it would risk angering players who pre-ordered the game elsewhere with the expectation that those things would be exclusive to pre-ordering.

That's right the devs told about it long time ago: https://wccftech.com/shenmue-3-backers-will-not-get-pre-order-content/
So you can try to buy season pass here: https://store.steampowered.com/bundle/16916/Shenmue_3_Season_Pass/ , but i'm not 100% sure if pre-order bonuses will deliver to you.

[Miraglyth]

Originally posted by Andreas:

That's right the devs told about it long time ago: https://wccftech.com/shenmue-3-backers-will-not-get-pre-order-content/

Yep, I'm fully aware of that.

My comment wasn't clear enough - There are two separate matters at hand, involving two sets of content:

Deluxe Edition: Burning Sandstorm and Flight/Military Jacket (this topic confirmed the Season Pass does not give these).
Pre-Order: Blazing Kick and Kenpogi Training Wear (nothing gives these, period).

Matter 1

Backers who redeemed our game key can't buy the Deluxe Edition. I know they told us backers wouldn't get Deluxe Edition content for free. The problem is not that.

The problem is, we can't buy it either. Redeeming the game key means we aren't allowed to buy the Deluxe Edition, even knowing this would not give a second game copy. Steam just tells us "You already own this game." and it impossible to complete the transaction.

I've filed a couple of support requests with Steam to ask if there is any way to allow us to buy the Deluxe Edition license (such as by getting the basic license deactivated first) but the only response so far did not understand the question.

Matter 2

Pre-Order content exists on Steam, but there is not and probably never will be any way for any Steam users - backers or buyers - to obtain it. It's just not linked to any keys or purchase options at all.

As explained in my previous post, I expect these will never be made available on Steam as it was impossible to pre-order the game on Steam prior to 19 November 2019 (or at all). I would like for this expectation to be inaccurate, of course.

[Andreas]

Originally posted by Miraglyth:

Originally posted by Andreas:

That's right the devs told about it long time ago: https://wccftech.com/shenmue-3-backers-will-not-get-pre-order-content/

Yep, I'm fully aware of that.

My comment wasn't clear enough - There are two separate matters at hand, involving two sets of content:

Deluxe Edition: Burning Sandstorm and Flight/Military Jacket (this topic confirmed the Season Pass does not give these).
Pre-Order: Blazing Kick and Kenpogi Training Wear (nothing gives these, period).

Matter 1

Backers who redeemed our game key can't buy the Deluxe Edition. I know they told us backers wouldn't get Deluxe Edition content for free. The problem is not that.

The problem is, we can't buy it either. Redeeming the game key means we aren't allowed to buy the Deluxe Edition, even knowing this would not give a second game copy. Steam just tells us "You already own this game." and it impossible to complete the transaction.

I've filed a couple of support requests with Steam to ask if there is any way to allow us to buy the Deluxe Edition license (such as by getting the basic license deactivated first) but the only response so far did not understand the question.

Matter 2

Pre-Order content exists on Steam, but there is not and probably never will be any way for any Steam users - backers or buyers - to obtain it. It's just not linked to any keys or purchase options at all.

As explained in my previous post, I expect these will never be made available on Steam as it was impossible to pre-order the game on Steam prior to 19 November 2019 (or at all). I would like for this expectation to be inaccurate, of course.

Got it.
In this case, you need to deactivate the key through Steam support, buy the deluxe edition and then activate the backer bonuses. Perhaps this is the only way for backers at the moment.
I also think it is unlikely that the devs will add pre-order bonuses for the purchase separately. But there is a chance, since they are listed in the Steam database. Only time will tell.
Some games do receive such bonuses after a while.

[Buffster]

Thanks again Miraglyth! I will keep in update once I get back to PC.

Originally posted by Andreas:

Originally posted by Miraglyth:

Yep, I'm fully aware of that.

My comment wasn't clear enough - There are two separate matters at hand, involving two sets of content:

Deluxe Edition: Burning Sandstorm and Flight/Military Jacket (this topic confirmed the Season Pass does not give these).
Pre-Order: Blazing Kick and Kenpogi Training Wear (nothing gives these, period).

Matter 1

Backers who redeemed our game key can't buy the Deluxe Edition. I know they told us backers wouldn't get Deluxe Edition content for free. The problem is not that.

The problem is, we can't buy it either. Redeeming the game key means we aren't allowed to buy the Deluxe Edition, even knowing this would not give a second game copy. Steam just tells us "You already own this game." and it impossible to complete the transaction.

I've filed a couple of support requests with Steam to ask if there is any way to allow us to buy the Deluxe Edition license (such as by getting the basic license deactivated first) but the only response so far did not understand the question.

Matter 2

Pre-Order content exists on Steam, but there is not and probably never will be any way for any Steam users - backers or buyers - to obtain it. It's just not linked to any keys or purchase options at all.

As explained in my previous post, I expect these will never be made available on Steam as it was impossible to pre-order the game on Steam prior to 19 November 2019 (or at all). I would like for this expectation to be inaccurate, of course.

Got it.
In this case, you need to deactivate the key through Steam support, buy the deluxe edition and then activate the backer bonuses. Perhaps this is the only way for backers at the moment.
I also think it is unlikely that the devs will add pre-order bonuses for the purchase separately. But there is a chance, since they are listed in the Steam database. Only time will tell.
Some games do receive such bonuses after a while.

But will it deactivate backer bonuses by itself after deactivate main base game? Pretty big risky though.

[Andreas]

Originally posted by Buffster:

Thanks again Miraglyth! I will keep in update once I get back to PC.

Originally posted by Andreas:

Got it.
In this case, you need to deactivate the key through Steam support, buy the deluxe edition and then activate the backer bonuses. Perhaps this is the only way for backers at the moment.
I also think it is unlikely that the devs will add pre-order bonuses for the purchase separately. But there is a chance, since they are listed in the Steam database. Only time will tell.
Some games do receive such bonuses after a while.

But will it deactivate backer bonuses by itself after deactivate main base game? Pretty big risky though.

I dont know.
Do base game and backer bonuses have separate keys? Are bonuses in the dlc list of Steam or do you need to enter the keys only in the game in the backers code section? What you see if you click on permanenty remove game from account?

https://ibb.co/PM6Vp9P

I think you need to create a ticket and ask for sure information from Steam support.

[Miraglyth]

Originally posted by Andreas:

In this case, you need to deactivate the key through Steam support, buy the deluxe edition and then activate the backer bonuses. Perhaps this is the only way for backers at the moment.

Yeah, that's what I'm trying to ask Steam support about, to see if there are other ways because deactivating the license is a bit janky and might have a small risk of deactivating the associated backer reward license (which could then not be replaced) as well. Hopefully they will understand that question and answer it soon.

Originally posted by Andreas:

I also think it is unlikely that the devs will add pre-order bonuses for the purchase separately. But there is a chance, since they are listed in the Steam database. Only time will tell.
Some games do receive such bonuses after a while.

Yeah. The funny thing is, I don't think they were ever said to be only available to pre-order. It was more "Pre-order and receive these!" than "These will only ever be available by pre-order!"

This would just be a repeat of their justification for switching to EGS ("The Kickstarter campaign period never said it would be Steam"), only in a way that was actually good for players.

Originally posted by Buffster:

But will it deactivate backer bonuses by itself after deactivate main base game? Pretty big risky though.

Ah, sorry. I hadn't read this before replying to Andreas. Technically we don't know; they are separate licenses so it should be safe, but there'd be no going back if that turned out to be wrong.

I've made that less prominent in my latest question to Steam support because it was causing some of their confusion, but hopefully this will be covered by a response.

Originally posted by Andreas:

Do base game and backer bonuses have separate keys? Are bonuses in the dlc list of Steam or do you need to enter the keys only in the game in the backers code section? What you see if you click on permanenty remove game from account?

https://ibb.co/PM6Vp9P

I think you need to create a ticket and ask for sure information from Steam support.

I didn't realise they were listed separately like that, thanks! I'll check that now on my side and let you know.

Edit: We may be onto something here.

For starters, yes, the base game and backer rewards were separate keys. Backers below the lowest reward tier ($80?) may have only received one key to begin with.

These licenses show separately on the account details page at https://store.steampowered.com/account/licenses/ - I'm guessing for you that link shows all six of the licenses in your ibb screenshot? If so that screenshot is fantastic and thanks once again.

There is a third in-game key which is used to make the game check for the presence of DLC licenses registered to the account that launched the game. That key is the same between EGS and Steam and removing the game's license would not affect it.

For seconders, the "I want to permanently remove this game from my account" option does not show the license for the backer rewards! There is also no text saying "Other games from the same package may also be removed." This provides further confidence that it would be unaffected. But it is interesting that the license list calls the game "Shenmue 3" and the removal screen lists "Shenmue III".

https://imgur.com/a/fXCmwaW

I'd be interested to hear if anyone activated their backer rewards key before activating their game key. If so that would further confirm the rewards license is not dependent on the presence of a valid license for the game they are used for.