Steam Customer Service FAQ

[Rakai]

Greetings MUtizens,

Sometimes it can be confusing when you need to contact us. Check out the list of contact information below for the many ways to reach us, depending on your needs.

Please contact us[cs.webzen.com] if you have any problems with MU Legend or your account.
For issues with Steam itself you can contact Steam support here.

Server Connectivity & Lag

Report Server Related Issues[cs.webzen.com]
While playing, if you experience server lag such as non-responsive monsters, delay in loot windows appearing, or repeated disconnection use this form.

Game Suspensions & Bans

Appeal a Suspension or Ban[cs.webzen.com]
If your game account has been banned or suspended and you wish to appeal this action, you can use this form to file your appeal and it will be reviewed by the Customer Support Team.

Exploits & Hacks

Report Exploits & Hacks Here[cs.webzen.com]
If you witness a player you believe is using Third Party Software, please submit a report via this form with any evidence you can provide, especially video if possible. You can also use this form to report any illicit software you discover, and we will review your report and take the proper action as per our policies to resolve such cases.