Trojan Repported

[RafaelRodS]

In this last update my antivirus detected the program streamgames.exe as being a trojan. HEUR: Trojan-Banker.Win32.ClipBanker.gen Does anyone else have this problem? Kaspersky Antivirus

[john]

same here (im using kaspersky too)

[IceMakerZero]

Hello.
We rolled back to the August 2020 version (1.6),
after reports from users about a Kaspersky notification about our version 1.7.
So, the version that is on Steam is now free that any problem or notification.

We are running tests with the same Kaspersky, and it allows us to run our "offline" version of Stream Games, without any problems.
Notification occurs only when running through Steam.
We're checking that.

[IceMakerZero]

About Kaspersky trojan notification:
We ran tests with different versions and different shipping methods for Steam.
All tested versions are free from any Kaspersky alerts.

These indications lead us to believe that, some problem
during shipment via the Steamwork SDK, generated a failure or structure outside the security standard,
and resulted in the comparison of Stream Games to something infected by a trojan, by Kaspersky.

[RafaelRodS]

Ah thank you! Now the game is no longer identified as a Trojan. Thank you very much for the support

[™Mr.Cream™]

Oh i thought I was the only one here, phew! Fixed for me too. @IceMakerZero is there anyway to port this for youtube streaming as well? I am currently suspended from twitch for I do not know how long - until they look at my appeal i guess.

[IceMakerZero]

Originally posted by ™Mr.Cream™:

Oh i thought I was the only one here, phew! Fixed for me too. @IceMakerZero is there anyway to port this for youtube streaming as well? I am currently suspended from twitch for I do not know how long - until they look at my appeal i guess.

youtube would be nice, but at this point, we don't know if the engine supports all that youtube API needs.

[PiKasso86]

After installing. Norton ideintified a trojan in this software. Is the application still affected by such problems? If yes, i would not recommend to use it.

[IceMakerZero]

Originally posted by PiKasso86:

After installing. Norton ideintified a trojan in this software. Is the application still affected by such problems? If yes, i would not recommend to use it.

Hello. So far we have not received any notification. Can you send us the details by email?

As I mentioned above, some error when sending the App to Steam caused the false-possibility in Kaspersky.
We recompiled and changed the mode of delivery to Steam, and Kaspersky itself started to recognize it as a secure App.

[giopez69]

i have the same issue why my anti virus keep saying is trojan virus skullgirls attacker steam need to do something about it

[IceMakerZero]

Originally posted by giopez69:

i have the same issue why my anti virus keep saying is trojan virus skullgirls attacker steam need to do something about it

Can you send us the details of your anti virus alert by email?
[e-mail]

[PiKasso86]

Originally posted by IceMakerZero:

Originally posted by PiKasso86:

After installing. Norton ideintified a trojan in this software. Is the application still affected by such problems? If yes, i would not recommend to use it.

Hello. So far we have not received any notification. Can you send us the details by email?

As I mentioned above, some error when sending the App to Steam caused the false-possibility in Kaspersky.
We recompiled and changed the mode of delivery to Steam, and Kaspersky itself started to recognize it as a secure App.

This happened after a reinstall of your game. steam has also directly denied access of the process.
https://www.directupload.net/file/d/6131/hm6jmlke_png.htm
https://www.directupload.net/file/d/6131/ixbrqevg_png.htm

If you are not able to solve this, this would be a high risk for us and i am not willing to tolerate such business practices.

[IceMakerZero]

Originally posted by PiKasso86:

Originally posted by IceMakerZero:

Hello. So far we have not received any notification. Can you send us the details by email?

As I mentioned above, some error when sending the App to Steam caused the false-possibility in Kaspersky.
We recompiled and changed the mode of delivery to Steam, and Kaspersky itself started to recognize it as a secure App.

This happened after a reinstall of your game. steam has also directly denied access of the process.
https://www.directupload.net/file/d/6131/hm6jmlke_png.htm
https://www.directupload.net/file/d/6131/ixbrqevg_png.htm

If you are not able to solve this, this would be a high risk for us and i am not willing to tolerate such business practices.

-
-
Hello.
We conducted tests with Norton on our own PCs and we are verifying the processes for the SG to comply with Symantec specifications.
Regarding the risk, we checked StreamGames with Kaspersky and Kaspersky sees it as free from threats.
In addition, Norton prevents execution and leaves the file at 0KB, preventing any problems.

We submitted StreamGames to Symantec's WhiteList (Norton Producer):
https://symsubmit.symantec.com
The Symantec system reports that StreamGames is listed on its Cloud Protection: "This allows Auto-Protect and scans to search for file reputation information, as well as definitions, without the need for definitions on the disk."
.
We are looking at the process of how to update the SG on this Whitelist and remove these restrictions.
For now, Norton users will not be able to use Stream Games.
I apologize for the inconvenience.
If we can help with anything, please let us know.

[PiKasso86]

Originally posted by IceMakerZero:

Originally posted by PiKasso86:

This happened after a reinstall of your game. steam has also directly denied access of the process.
https://www.directupload.net/file/d/6131/hm6jmlke_png.htm
https://www.directupload.net/file/d/6131/ixbrqevg_png.htm

If you are not able to solve this, this would be a high risk for us and i am not willing to tolerate such business practices.

-
-
Hello.
We conducted tests with Norton on our own PCs and we are verifying the processes for the SG to comply with Symantec specifications.
Regarding the risk, we checked StreamGames with Kaspersky and Kaspersky sees it as free from threats.
In addition, Norton prevents execution and leaves the file at 0KB, preventing any problems.

We submitted StreamGames to Symantec's WhiteList (Norton Producer):
https://symsubmit.symantec.com
The Symantec system reports that StreamGames is listed on its Cloud Protection: "This allows Auto-Protect and scans to search for file reputation information, as well as definitions, without the need for definitions on the disk."
.
We are looking at the process of how to update the SG on this Whitelist and remove these restrictions.
For now, Norton users will not be able to use Stream Games.
I apologize for the inconvenience.
If we can help with anything, please let us know.

Is there an update on this?

[PiKasso86]

Originally posted by PiKasso86:

Originally posted by IceMakerZero:

-
-
Hello.
We conducted tests with Norton on our own PCs and we are verifying the processes for the SG to comply with Symantec specifications.
Regarding the risk, we checked StreamGames with Kaspersky and Kaspersky sees it as free from threats.
In addition, Norton prevents execution and leaves the file at 0KB, preventing any problems.

We submitted StreamGames to Symantec's WhiteList (Norton Producer):
https://symsubmit.symantec.com
The Symantec system reports that StreamGames is listed on its Cloud Protection: "This allows Auto-Protect and scans to search for file reputation information, as well as definitions, without the need for definitions on the disk."
.
We are looking at the process of how to update the SG on this Whitelist and remove these restrictions.
For now, Norton users will not be able to use Stream Games.
I apologize for the inconvenience.
If we can help with anything, please let us know.

Is there an update on this?

Pls fix it. Its so sad that we are not able to play this

[IceMakerZero]

Originally posted by PiKasso86:

Originally posted by PiKasso86:

Is there an update on this?

Pls fix it. Its so sad that we are not able to play this

Hello. Sorry for the delay.
I was checking some details on Norton alert, for some test.
To use Stream Games, you must Restore the file in the Norton Alert Details window.
This will return the StreamGames.exe file to its source.

When I restored it, I noticed that Norton highlights the TcpIp connection that StreamGames makes with Twtich's chat IRC server.
Which makes me think it might be the reason for the false positive.
https://i.imgur.com/at7pPWi.jpg

It also reports that it was a heuritic detection, which acts in a "proactive" way.
I even checked the StreamGames project folder with Norton itself, and the scan results as ok.
https://i.imgur.com/Eq5qiuE.png
I hope this at least gives you confidence in using the app.

Regarding Cloud Protection, we are still unable to update the application on the Symantec listing.