Export fails with "cant access the specified destination folder"

[|IB|Mondain]

Any time I try to browse and save the project to a new location, or export the video, no matter what directory I select I get "cant access the specified destination folder".

This happens on local disk paths like c: but also on mapped network drives, whether they are mapped as a drive letter or I specify a CIFS path like \\server\path. Movavi DOES follow the path when I click Browse, and DOES let me select folders this way. It just does NOT let me run an actual save or export telling me it suddenly cant access the folder it just browsed to.

[Movavi]

Hi, |IB|Mondain

Could you please contact our support via [e-mail] on this issue

[pƙ KSM]

I am having this problem now why didnt yall solve this here

[Movavi]

Originally posted by killsomuch pƙ:

I am having this problem now why didnt yall solve this here

Hello! We are really sorry that you experienced this. Please try the following solutions, which may help you solve the problem:
- If you are trying to export the project to an external hard drive, please try changing the save folder of the video file to any folder stored on the built-in hard drive
- Also, try changing the volume where you save the video file. For example, if you selected "Drive C", try selecting "Drive E" or "Drive D" instead.
If the problem persists after following the steps, please contact our support team (Open Movavi official website, click on "Support" and then "Submit a request") and describe the issue in detail. We will be glad to assist you.