Can't open the app

[who?]

Can you help me why this software can't open in my laptop? I'm using windows 10
After launching the app, this software close itself.

[Movavi]

Hi, guys, could you please contact our support via [e-mail] adding the message that you can't open Steam version. You will be provided with instructions to collect some log files of the program to recoanize what's wrong with opening the app. Then developers will find the answer and guide you to the solution to open the app.

[shaarcastic]

I Have Sent The Support Team A Message,But Their Solution Still Doesnt Work

Thank you for taking the time to contact us and for choosing Movavi software! (https://movavi.com)

Please first try updating your graphic drivers.
If that doesn't help, download and copy opengl32.dll file into program's folder.

Both steps are described in this article in details:
http://kb.movavi.com/article.php?id=104&oid=2

Please let us know if that helps.

Thank you.

--
Best regards,
Vladimir Alekseev
Movavi Support Team

[Movavi]

Have you wrote them that you're having a Steam version?

[Potężny_Barabasz15]

NOT WORK

[Blukutuk]

not work, it just appear many second in process task manager. then it diasappeared

[Bob123]

I think i found out why this happen, the program tried to activate the license key but failed, u can search folder with the name of "Movavi Video Editor 14 Plus Steam" open a file with the name
of "info" and u can check if your license is activated or not, if not

Try delete this folder and open your video editor (for short term use only)
please someone fix this error :(

[MiessaRose]

โพสต์ดั้งเดิมโดย Movavi:

Have you wrote them that you're having a Steam version?

Hey I was gonna give their solution a shot but the page doesn't even exist so i can't. I'm seriously annoyed, I've been trying to fix it for months but nothing has helped and i can't get a refund-_-

Someone pleeeaaaseeeee fix the problem.

[Movavi]

Hello!

Please contact our support team by this link and describe your problem in detail: https://movavi.freshdesk.com/en/support/tickets/new
We will help you resolve this issue.

Thank you,
Movavi team

โพสต์ดั้งเดิมโดย TheAnonymousRose:

โพสต์ดั้งเดิมโดย Movavi:

Have you wrote them that you're having a Steam version?

Hey I was gonna give their solution a shot but the page doesn't even exist so i can't. I'm seriously annoyed, I've been trying to fix it for months but nothing has helped and i can't get a refund-_-

Someone pleeeaaaseeeee fix the problem.

[Hugin25]

I bought the programm today, opened it and it worked - closed it and it doesn't open again anymore.

[Movavi]

โพสต์ดั้งเดิมโดย Hugin25:

I bought the programm today, opened it and it worked - closed it and it doesn't open again anymore.

Hello!

We apologize for any inconvenience. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe your problem in detail. We will help you resolve this issue.

Best regards,
Movavi team.

[Hugin25]

I have found a workaround - I have to open the directory and open the launcher as administrator. Doesn't work any other way (not even when creating a link and opening that as administrator). Complicated, and I hope there'll be an update fixing the problem. I have contacted support already

[Johanjj]

โพสต์ดั้งเดิมโดย who?:

It's fixed now, i dont know what the problem is. Last try i was do "Verify Integrity Of Application Files.." with this step, go to Library > Software > Right Click Movavi Video Editor > Properties > "Verify Integrity Of Application Files.." And I'm restarting my laptop. Maybe you guys can try it.

It doesn't work for me

[Lunarre]

up
cant launch this app

[Hugin25]

found my solution: Open steam, then open Movavi directory and manually open the starter. I have since linked that one to my desktop. Opens every time now. But not with steam starter, only with steam activated and clicking on my DT starter