freezing issue

[Tyan747]

Just downloaded the game and whenever I load it up to play the game everything goes fine for a few minutes, but then, the game will freeze up where you can't see anything but you can still hear the mouse whenever you click or hover over something. This same exact issue occured with another indie game called simairport. Because of this I assume that it has something to do with my laptop. The problem is not that the laptop is uncapable of running the game because it meets and excels every recomended spec on the steam page. On the other game I talked to a person who said it might be the drivers on my HP laptop but we never could figure it out.

[Tyan747]

ptarpley a écrit :

Could you try setting all the graphics-related quality settings to low, just to test it out? I know it won't look pretty that way, but I wonder if we're having trouble allocating texture memory.

Also, I think it is probably worth a shot to update your graphics driver. I know you looked into it before, but here is a link directly to the graphics driver for your HD 4600[downloadmirror.intel.com].

It is the Win10 64bit .exe version from the Intel page here[downloadcenter.intel.com]

I'm really sorry for the trouble you're having...thank you for being patient, I really appreciate it.

I hate that this is not working but this same thing happened when I talked to someone about why my computer wouldn't load simairport properly. Simairport and SR2 are both newish games and we were wondering if it was something to do with the drivers. the problem is that HP computer drivers are regulated by HP i guess because I got a message when I tried to download the link you gave me for the hd4600.

The message read:
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
Setup will exit.

[ptarpley]

Ok, if you want to "manually" install the driver, follow this guide[www.howtogeek.com]

I'm not sure of your level of familiarity with computers, but it isn't as hard as it may seem, and that guide appears to cover all the steps pretty well. To start, you'll need the version of the driver that comes as a .zip instead of the .exe. The file you need came from the same page as before, and the direct link is here[downloadmirror.intel.com].

Before proceeding, it may be prudent to create a restore point[support.microsoft.com] just in case you want to revert back to your stock driver.

Regarding the warning in that guide, based on your dxdiag log that you posted (I knew it would come in handy), you do not have a hybrid setup which has Intel as well as a dedicated card such as Nvidia/AMD, so you should be ok.

If you get the driver installed, and it still doesn't work, I would recommend (if you have not yet tried it) to lower the graphics settings in the game and see if the problem persists. If that fixes it, then you can slowly begin bumping them up until the problem comes back...that way we'll know which one is causing it.

[Tyan747]

ptarpley a écrit :

Ok, if you want to "manually" install the driver, follow this guide[www.howtogeek.com]

I'm not sure of your level of familiarity with computers, but it isn't as hard as it may seem, and that guide appears to cover all the steps pretty well. To start, you'll need the version of the driver that comes as a .zip instead of the .exe. The file you need came from the same page as before, and the direct link is here[downloadmirror.intel.com].

Before proceeding, it may be prudent to create a restore point[support.microsoft.com] just in case you want to revert back to your stock driver.

Regarding the warning in that guide, based on your dxdiag log that you posted (I knew it would come in handy), you do not have a hybrid setup which has Intel as well as a dedicated card such as Nvidia/AMD.

If you get the driver installed, and it still doesn't work, I would recommend (if you have not yet tried it) to lower the graphics settings in the game and see if the problem persists. If that fixes it, then you can slowly begin bumping them up until the problem comes back...that way we'll know which one is causing it.

I followed the guide and it was a success. Thank you soo much. Now SR2 and the game that previously did not work on this computer now works. I see why HP would not keep their drivers 100% up to date but I still wonder why some games I have work fine and some don't. Simple planes works just fine but sr2 didn't. Thank you anyways. I love the relationship Jundroo keeps with its community all the way from simple rockets on mobile.

[ptarpley]

That is awesome! I'm so glad to hear it is working now :)