Smart Phone App Issues

[Dimn]

Phone Enable To Connect To Game / Disconnects After Joining

Some people have been experiencing issues with the smartphone app connecting to their game. Some known issues and troubleshooting tips are listed below.

Known Issues:

• Able to join in player select but not able to change color or costumes of their Takeling, and not able to move once the game starts.
  
• Specific phones not connecting despite others in the same household connecting fine.
  
• No phones able to connect.

Troubleshooting:

If you are running into these issues please try these steps:

1. Make sure your firewalls on the PC are allowing traffic through Takelings. This includes Windows Firewall, and any third party security software. You can trigger the Windows Firewall prompt for Takelings with a reinstall of the game.
   
   
2. Enable Airplane mode on your phone. (Some phones are prioritizing data over WIFI, this can help in these cases)
   
   
3. Check if your PC is running a Virtual Network Adapter such as VMWare in your task manager (CTRL + Shift + ESC). If so, try temporarily disabling it.

Additional Help

In order to help me fix your specific issue I'll need to collect two files from you:

Unity Player log found here: C:\Users\username\AppData\LocalLow\DimnHouse\Takelings\Player.log

If you are on android, it would be particularly helpful if you could send me your logcat after trying to connect to the game. Logcat Tutorial Video

Please send these to files to: [e-mail] if you are experiencing issues.

Thank you all for your patience with the app while it is in its beta phase!

[Ryanx3D]

this game doesnt work

[BiG|Rain]

Hi Dimn, I think it would be very great if the smartphone app didn't use local wifi but instead a code, kinda like jackbox, where you can connect to a game remotely. Or even just the ability to connect to an IP:Port, most people are able to portforward at home.

[CoffeeMan]

Tried the game for the first time this weekend. Couldn't get either ios phone to connect. Android phones did. Players were able to change the look of their characters. Then . . . . we couldn't start the game. Nothing would work.

[♣JØkëЯ♥]

So Iphone users cant play? I ask this because We have tried 4 Iphones now, and not one of them can load into the game. Every anroid phone in the room works, not a single iphone. 4/4 iphones unable to connect.

[Driveformer]

Agree with above, android device works but iPhone doesn’t. It reports the incorrect ip in the app

[Driveformer]

Even manually setting my IP on my iPhone does not work. It uses a 10.140 ip in the app.

[gotuass]

I tried the same as Driveformer, manually changing the IP didn't work though. Is there any update on this? How's the progress looking for getting it to work with iphones? ETA?

[Dimn]

There's been a change in the latest build over how the phone's IP is discovered. Players should find it much more reliable to connect now.

[gotuass]

Originally posted by Dimn:

There's been a change in the latest build over how the phone's IP is discovered. Players should find it much more reliable to connect now.

I can confirm that the iphone app now connects to the game and works as intended. Thank you for the hotfix!

[Spades]

Just tried it today, it worked for one game but had really bad latency issues, then crashed out and didn't let us reconnect again. We kept trying for a little bit, but no success.